For many support cases, logs will be needed to investigate certain behavior. This blog post will tell you, where to find logs of your components.
Please provide the designated logs, if requested. You can of course do research by yourself, if you are encountering issues with certain components.
Depending on the size of your environment, applications may be spread over several servers. Find the right server for the appropriate function with these tables. Please keep in mind, that the sizing may also vary in your environment due to your preferences. To be 100% certain, please have a look at your installation documentation.
Up to 1000 units:
1000 to 5000 units:
More than 5000 units:
The described locations are for default installation paths. If you are using custom installation paths, the log locations may vary.
Snow License Manager (Web Frontend)
Snow License Manager Web Application general
Logs SLM key validation, DB connection status, application initialization status.
C:\Program Files\Snow Software\Snow License Manager\Web\Logs\Application
Snow License Manager Web Application Error
Contains any error message generated within the web application.
C:\Program Files\Snow Software\Snow License Manager\Web\Logs\Error
Snow License Manager Web Application Security
Contains information about failed user login attempts.
C:\Program Files\Snow Software\Snow License Manager\Web\Logs\Security
Snow License Manager Web Application WebAPI
Contains information about WebAPI.
C:\Program Files\Snow Software\Snow License Manager\Web\Logs\WebApi
License Manager Services
Contains information about windows services, that are related to Snow License Manager functions.
Snow License Manager Event Store Service
C:\Program Files\Snow Software\Logs\EventStoreService
Snow License Manager File Import Service
C:\Program Files\Snow Software\Logs\ImportTool
Snow License Manager Notification Delivery Service
C:\Program Files\Snow Software\Logs\NotificationDelivery
Snow License Manager Office 365 Service
C:\Program Files\Snow Software\Logs\Office365Service
Snow License Manager Report Exporter
C:\Program Files\Snow Software\Logs\ReportExport
Snow License Manager Software Enterprise Agreement Service
C:\Program Files\Snow Software\Logs\SoftwareEnterpriseAgreementService
Snow Software Licensing
C:\Program Files\Snow Software\Logs\Licensing
Snow Software Licensing Service
C:\Program Files\Snow Software\Logs\LicensingService
Snow Inventory Server (Backend)
Snow Management and Configuration Center (SMACC)
C:\Program Files\Snow Software\Logs\SnowMACC
Snow Inventory Agent (Client Scanner)
Windows Agent 5
C:\Program Files\Snow Software\Inventory\Agent\data\snowagent.log
OSX Agent 5
Linux Agent 5
Unix Agent 5
Oracle (SIOS) Scanner
The log of the oracle scanner (sios.log) will always be found in the directory of the used Agent
Snow Integration Manager (External Components)
This component is most likely installed on your Snow Inventory Server.
C:\Program Files\Snow Software\Logs\Snow Integration Manager
Snow Update Service
C:\Program Files\Snow Software\Logs\UpdateService
Active Directory Discovery Tool
C:\ProgramData\Snow Software\Snow Inventory\Server\snowserver.log
Data Update Job
The data Update Job is writing all log activities to the SnowLicenseManager database.
Get these logs by opening SQL Management Studio and firing the query select * from followed by the table name against the database SnowLicenseManager. Paste/Export the results to an Excel file.
Contains the log of the last Data Update Job.
Contains the results of previous Data Update Jobs.
Contains meta data for a number of completed Jobs. (table sizes, number of computers, number of users and so on.)
Contains data about the errors within the Data Update Job
To sum it up, you are having server logs in the following directories:
C:\Program Files\Snow Software\Logs\
This article is being updated on a regular basis. If you are missing any information, please comment and I will add information accordingly.