marcel.hirsch

How to find version information

Blog Post created by marcel.hirsch Employee on Aug 3, 2018

After reading this blog post you will be able to tell, which versions your products are on. I will focus on both the "easy" and the "techy" way. Both ways may be good to know, if  - in a troubleshooting case - one way won't work.

 

Version information is important to log a ticket, decide, whether an update has already been applied and much more.

 

An exact version consists of 3 digits and is built up in the schema Major.Minor.Patch. Version 8.5.2 would mean, that you are on Major version 8, Minor version 5, Patch 2. To find the right server, that your installation is located on, you can have a look at this guide. Once you are on the server, follow the described instructions to get the version information of your products.

 

If you want a complete version overview, your first source of truth should be the registry. You can open a computer's/server's registry by hitting WIN+R, typing 'regedit' and then navigating to the following path in the opened 'Registry Editor' (just like in a normal file explorer):

HKEY_LOCAL_MACHINE\SOFTWARE\Snow Software\Snow Update Service\Installed Products

This location stores all products's version information except of Snow Integration Manager and Snow Inventory Agent. These two need to be explored by the paths described below.

However if you are looking for one specific version information, one of the ways described below may be faster and more usable.

 

Snow License Manager

Easy: Go to your Snow License Manager web frontend by typing your server address in your browser. Login to the system by entering your user credentials. On the right top corner, click your username. then select 'About' in the dropdown menu. The version will be displayed in the blue space on the top.

Techy: Go to C:\Program Files\Snow Software\Snow License Manager\Web\Logs\Application on your Snow License Manager server. Open the most recent log file (e.g. 31-12-2018). Have a look at line four, which states your version.

 

Snow Inventory Server

Easy: Open the file C:\Program Files\Snow Software\Snow Inventory\Server\snowserverconfig.exe on your Snow Inventory server. In the bottom left corner, you find your version info.

Techy: Go to the registry and open the path HKEY_LOCAL_MACHINE\SOFTWARE\Snow Software\Snow Update Service\Installed Products\SnowInventory. Have a look at the key ProductVersion.

 

Snow Inventory Agent

Easy: Go to the control panel, then select "Programs and Features" or "Apps and Features". Scroll down to Snow Inventory Agent and expand the details.

Techy: Go to the path C:\Program Files\Snow Software\Inventory\Agent\. Right-click the file snowagent.exe, click on 'Properties', then select the 'Details' tab.

 

Snow Integration Manager

Easy: Open the file C:\Program Files\Snow Software\Snow Integration Manager\SnowSoftware.ExternalDataProvider.Properties.exe. Click on the 'About' button on the bottom left.

Techy: Open the folder C:\Program Files\Snow Software\Snow Integration Manager\. Right-click the file SnowSoftware.ExternalDataProvider.Properties.exe, click on 'Properties', then select the 'Details' tab. Cut out the third block to get your actual version.

 

If you are missing a product or encounter an error, please let me know.

This blog post will be updated on a regular basis.

/marcel

Outcomes