For troubleshooting purposes it can be useful to perform a manual agent scan.
- Open an administrator command line
- Type 'cd C:\Program Files (x86)\Snow Software\Inventory\Agent'
- Type 'snowagent.exe scan'
- Copy the latest *.snowpack file from 'C:\Program Files (x86)\Snow Software\Inventory\Agent\data'
You can use this snowpack file for troubleshooting purposes with Snow Support or e.g. inside your own environment for transfer troubleshooting between Service Gateways and Snow Inventory Master Server.