ester.memoli

Welcome to Snow – Where to start and things to know

Blog Post created by ester.memoli Employee on Jun 28, 2019

We welcome you in the community of Snow Software: SnowGlobe.

If you’ve either just joined our Snow Software world or simply want to have a refresh about our available tools, this is the right place for you.

 

The Community: SnowGlobe

Snow Software community is called SnowGlobe. Here you will find not only the discussion forums but also a lot of useful tools to get the best from your Snow applications.

 

The forum collection is called Snow Product Hub
Here you will find Snow employees, customers and partners actively participating to the discussions and we would like to hear also from you! To get more information about how to use the community, how to open a new thread or receive notifications, we have some quick tutorials available here: How to: Snow Globe, the Community.

 

There are badges to win and some interesting prizes are waiting for the most active community users, so be sure to complete your Profile and join us!

 

Knowledge Base and Documentation

Whether you’re searching for the most up to date User Guide or a How-To article, our Knowledge Base is the best place to check. 
The searches can be refined selecting one or more criteria from the column on the left side. The results can be ordered in several ways, like date or alphabetical order. You can also refine the research for the document type. For instance, if you’re searching for the latest User Guides, simply tick the box "User Guides" in the "Article Type" section on the left panel.

 

Self-training: Snow Academy

If you want to learn further about our software and discover some best practices, our Academy site is the right place! Snow Academy contains many videos and tutorials that can help you to improve your knowledge about our products and get the best from them. 
To know more about training options, beyond Academy: Snow Software Training: available courses and how to request access

 

The Products

Do you already know all our products? Do you want to know more about them or discuss about them in the related forums? Here's the full list!

SNOW INVENTORY (INV) - Discover devices, software and cloud services on all platforms, audit software installs and track usage. Discuss about it in the Inventory Forum

SNOW LICENSE MANAGER (SLM) - The heart of Snow, Snow License Manager tames the complexity, cost and risk of software and licensing. Discuss about it in the License Manager Forum

 

SNOW AUTOMATION PLATFORM (AP) - Automate key Software Asset Management, Cloud and mobile processes to accelerate adoption and increase ROI. Discuss about it in the Automation Platform Forum 

SNOW INTEGRATION CONNECTORS (SIC) - Maximize the value of existing investments with automated Inventory, ITAM and ITSM integrations. Discuss about them in the SIC Forum


SNOW DEVICE MANAGER (SDM) - A complete enterprise mobility management solution that handles the full lifecycle of mobile devices. Discuss about it in the Device Manager Forum


SNOW OPTIMIZER FOR SAP® SOFTWARE (SOS) - Software license optimization for one of the enterprise’s largest IT costs. Discuss about it in the Optimizer for SAP Forum

 

Support

If you’re experiencing a technical issue and need help from our Support team, you can reach it here: Support Portal
Our service is provided through Cases that can be opened, commented, monitored, closed and even withdrawn in the “My cases” area. A detailed overview of the Support Portal is here: Snow Support: the portal, the service and useful tips

 

To get the best from our Support, we strongly recommend you to provide all the necessary information while opening a Case, so our technicians can help you promptly.  We also have some very useful guides about how to open a case in the most accurate way:

Hand in hand with Snow Support 

- How to find log files

 

Upcoming events: online and offline

We really wish to meet you in one of our worldwide events!
We like to arrange events in many languages all around the world, to meet our customers, partners and welcome anyone else interested in our software. To know when we will be close to your city and which are the upcoming events, you can check the always up to date list here: Upcoming Events.

 

Added to the events and tours we also do webinars, mainly in - but not limited to - English. They are included in the event list link, so don’t forget to come back from time to time and check them.

 

Ideas

We like to improve our software and really appreciate your help, bringing your valuable suggestions into our features. We have a specific section of our community where these ideas are collected, voted by the community users and evaluated by Snow developers. The discussion board is called Snow Ideas Board.

 

We would really appreciate if you give a look to the existing Ideas open for voting and give your thumbs up (or down).

You can filter the Ideas for "Open for voting" status and let us know your thoughts about it.

 

If you want an overview of what we’ve already added to our applications, following the community suggestions, you can check the Ideas marked as implemented.

 

Blog: SAM, ITAM and Software Intelligence

If you’re a CIO, a CFO, an IT leader managing software consumption and costs and you want to know more, our blog is the right place for you.
Our authors post on our “Snow’s SAM blog” about IT Asset Management (ITAM), licensing, cloud software, Software Asset Management (SAM) and much more.

 

DINROS - The 6 steps of software asset management

The purpose of the framework DINROS is to understand current SAM tool capabilities, using that baseline to plan how and where to make improvements within six critical SAM activities. DINROS - The 6 steps of software asset management

 

We hope this article has provided several useful tips, links and suggestions, but do not hesitate to ask us any additional question you may have leaving a comment below.

Again, welcome to Snow and enjoy your time into our Community!

Outcomes