As with most software, it is very important to always stay up to date with updates, patches and new versions. This is to ensure a smooth and secure way of working with all software.
Some customers are still using old and unsupported versions of Snow products. To ensure that future updates, which are being released on a regular basis, can be safely incorporated into existing systems, these systems need to be updated as soon as possible and continuously.
When it comes to newer versions of Snow, you can rely on the Snow Update Service to keep you up to date with the two main components of Snow: Snow Inventory and Snow License Manager. Either by running the Snow Update Service manually a few times a year, if there are warning pop ups for example no automatic updates are done, or automatically letting updates being installed daily.
Some customers and in some cases where the internet connection might time out when larger updates need to be downloaded can set the Snow Update Service to offline mode. Then you can export a product manifest and upload that to the Snow update portal as indicated in the tab in the Snow Update Service itself. Then you will receive a download link and the download file needs to be inserted into the offline Snow Update Service.
The third Snow component that I am talking about is the Snow Integration Manager and this application does not update itself automatically. Further below I will be mentioning how to go about updating this Snow component.
Steps to take to update Snow
It is important that you check your Snow system(s) on a regular basis. This means at least on a quarterly basis. Realistic for most customers should be on a monthly basis.
During these checks, check that the Snow Update Service is working and that all possible updates are installed. (Please watch out for customizings and/or special notes during the update process that might conflict with running processes and/or customer specific customizations.)
If you are unsure if the product catalogue has been updated, please check the applications in the Snow Management and Configuration Center. These should grow in numbers every single day. By then comparing one day to another, you can easily know if the automatic update is working and that your Snow product catalogue is up to date.
If you want to know when your SRS was updated last, you can follow these easy steps:
1. Start your Snow Management and Configuration Center and go to the applications definitions:
2. Open the column chooser by right clicking on the column header and add at least the Created Date:
3. Sort by this column and identify the last date of synchronization:
To update the Snow Integration Manager, we suggest contacting Snow and getting assistance in updating safely. There are only a few steps that need to be taken here, but it is more important to make sure that all steps are done in accordance to the best practices and to check the results from the updates.
System requirements check
As the Snow features are growing in functionality it is important to also keep your Windows Server operating system(s) and your SQL database up to date. Especially when it comes to major versions. Please check the current system requirements to find out which versions you should use.
Generally, however Snow supports the same versions of the used server operating system and SQL database as Microsoft offers their own support for these products. This means that you as a customer can plan good in advance if you know what will not be supported anymore in future and make plans to upgrade to new server operating systems and/or SQL databases.
Currently the Snow Update Service is also automatically adjusting your SQL server compatibility level if needed. This is documented in the release notes of Snow License Manager 9.6.0.
It is easy to keep your Snow system up to date and enjoy all the new features that we are delivering to you as a customer.
This should be the information that you get shown in your Snow Update Service application if your Snow systems are up to date:
If there are any questions in this regard, do not hesitate to ask your closest Snow contact for more information.