Skip navigation
All Places > Snow Product Hub > General Licensing Forums > Blog > 2019 > February
2019

For various reasons (described at the end of this post), compatibility with older operating systems is sometimes broken when we release a new inventory agent version. In these cases, we will still support the older operating system, but you  would need to use an older version of our agent in order to inventory the system.

 

The most recent example is our macOS agent version 6.0.0, which does not support macOS 10.7, so to scan computers with macOS 10.7, you need to use the prior agent version which is 5.1.0.

 

Our colleagues in R&D created the following list of all older operating systems that we still support as of today, by using an earlier version of our Snow agents:

 

Operating system

Agent version

Microsoft Windows 2000 (x86)

Windows Agent version 3.7 (EoS July 2019)

Microsoft Windows XP (x86, x64)

Windows Agent version 5.2.4

Microsoft Windows Server 2003 R2 (x86, x64)

Windows Agent version 5.2.4

Microsoft Windows Server 2003 (x86, x64)

Windows Agent version 5.2.4

10.6 - Snow Leopard

macOS Agent version 2.3 (EoS July 2019)

10.7 - Lion

macOS Agent version 5.1.0

Debian 5.x

Linux Agent version 5.2.0

Debian 6.0.00-6.0.10

Linux Agent version 5.2.0

Debian 7.0-7.6

Linux Agent version 5.2.0

Oracle Enterprise Linux 4.x

Linux Agent version 5.2.0

Red Hat Enterprise Linux 4.x

Linux Agent version 5.2.0

Red Hat Enterprise Linux 5.0-5.11

Linux Agent version 5.2.0

SUSE 10

Linux Agent version 5.2.0

Ubuntu/Kubuntu 10.x

Linux Agent version 5.2.0

Ubuntu/Kubuntu 11.x

Linux Agent version 5.2.0

IBM AIX 5.3

Unix Agent version 5.0.4

IBM AIX 5.4

Unix Agent version 5.0.4

Solaris 8

Unix Agent version 5.0.4

Solaris 9

Unix Agent version 5.0.4


All this information can be derived from the System Requirements, but as this has been requested a few times, R&D created this summary for a better overview.

 

So why do we even break compatibility at all?

The main reason is that we need to keep the agents up-to-date with the latest libraries, and these libraries in-turn may lack support for an older OS. The benefit of these newer libraries is often improved security and/or bug fixes.

We welcome you in the community of Snow Software: SnowGlobe.

If you’ve either just joined our Snow Software world or simply want to have a refresh about our available tools, this is the right place for you.

 

The Community: SnowGlobe

Snow Software community is called SnowGlobe. Here you will find not only the discussion forums but also a lot of useful tools to get the best from your Snow applications.

 

The forum collection is called Snow Product Hub
Here you will find Snow employees, customers and partners actively participating to the discussions and we would like to hear also from you! To get more information about how to use the community, how to open a new thread or receive notifications, we have some quick tutorials available here: Help and Getting Started.

 

There are badges to win and some interesting prizes are waiting for the most active community users, so be sure to complete your Profile and join us!

 

Knowledge Base and Documentation

Whether you’re searching for the most up to date User Guide or a How-To article, our Knowledge Base is the best place to check. 
The searches can be refined selecting one or more criteria from the column on the left side. The results can be ordered in several ways, like date or alphabetical order. You can also refine the research for the document type. For instance, if you’re searching for the latest User Guides, simply tick the box "User Guides" in the "Article Type" section on the left panel.

 

Self-training: Snow Academy

If you want to learn further about our software and discover some best practices, our Academy site is the right place! Snow Academy contains many videos and tutorials that can help you to improve your knowledge about our products and get the best from them. 
Many videos are FREE, while some others need to be requested after a subscription plan.

 

The Products

Do you already know all our products? Do you want to know more about them or discuss about them in the related forums? Here's the full list!

SNOW INVENTORY (INV) - Discover devices, software and cloud services on all platforms, audit software installs and track usage. Discuss about it in the Inventory Forum

SNOW LICENSE MANAGER (SLM) - The heart of Snow, Snow License Manager tames the complexity, cost and risk of software and licensing. Discuss about it in the License Manager Forum

 

SNOW AUTOMATION PLATFORM (AP) - Automate key Software Asset Management, Cloud and mobile processes to accelerate adoption and increase ROI. Discuss about it in the Automation Platform Forum 

SNOW INTEGRATION CONNECTORS (SIC) - Maximize the value of existing investments with automated Inventory, ITAM and ITSM integrations. Discuss about them in the SIC Forum


SNOW DEVICE MANAGER (SDM) - A complete enterprise mobility management solution that handles the full lifecycle of mobile devices. Discuss about it in the Device Manager Forum


SNOW OPTIMIZER FOR SAP® SOFTWARE (SOS) - Software license optimization for one of the enterprise’s largest IT costs. Discuss about it in the Optimizer for SAP Forum

 

Support

If you’re experiencing a technical issue and need help from our Support team, you can reach it here: Support Portal
Our service is provided through Cases that can be opened, commented, monitored, closed and even withdrawn in the “My cases” area. 

 

To get the best from our Support, we strongly recommend you to provide all the necessary information while opening a Case, so our technicians can help you promptly.  We also have some very useful guides about how to open a case in the most accurate way:

Hand in hand with Snow Support 

- How to find log files

 

Upcoming events: online and offline

We really wish to meet you in one of our worldwide events!
We like to arrange events in many languages all around the world, to meet our customers, partners and welcome anyone else interested in our software. To know when we will be close to your city and which are the upcoming events, you can check the always up to date list here: Upcoming Events.

 

Added to the events and tours we also do webinars, mainly in - but not limited to - English. They are included in the event list link, so don’t forget to come back from time to time and check them.

 

Ideas

We like to improve our software and really appreciate your help, bringing your valuable suggestions into our features. We have a specific section of our community where these ideas are collected, voted by the community users and evaluated by Snow developers. The discussion board is called Snow Ideas Board.

 

We would really appreciate if you give a look to the existing Ideas open for voting and give your thumbs up (or down).

You can filter the Ideas for "Open for voting" status and let us know your thoughts about it.

 

If you want an overview of what we’ve already added to our applications, following the community suggestions, you can check the Ideas marked as implemented.

 

Blog: SAM, ITAM and Software Intelligence

If you’re a CIO, a CFO, an IT leader managing software consumption and costs and you want to know more, our blog is the right place for you.
Our authors post on our “Snow’s SAM blog” about IT Asset Management (ITAM), licensing, cloud software, Software Asset Management (SAM) and much more.


 

We hope this article has provided several useful tips, links and suggestions, but do not hesitate to ask us any additional question you may have leaving a comment below.

Again, welcome to Snow and enjoy your time into our Community!

In Snow Management And Configuration Console (SMACC) there's a specific section dedicated to the yet unrecognized software. If you have that software installed on one or more computers in your company, you can help us to add the full definition to the list. To do so, it's quite easy and some steps can really help you to provide us complete and relevant data.

  1. Download the SRS Request Template from this link: SRS Template v4.2 
  2. Fill all the mandatory columns with a special attention to:
    • Official Product Name*
    • Official Manufacturer*
    • Official Version*
    • Full Installation Path Including Main Executable*
  3. Save the file in XLS format and send it to our Support Team

What if you miss some of this information? 
To provide the best definitions, that can be valid for each of our customers, we need to be sure that all the necessary data is included in the most precise way. There's a simple trick to collect this data directly from your SMACC with a report. 
Note: Please be sure to have ready the name of the computer/s that have that application already installed and that a Snow agent has already performed an inventory scan.

These steps will help you to collect the missing fields:

  1. Open SMACC and select "Inventory Admin Console"
  2. Open "Devices"
  3. Click on the "Add View" field (available at the top, which is used to create the report)
  4. Name the report as you prefer
  5. In the next step, select the required fields:
    • Device \ Computer name
    • Software \ Software name
    • Software \ SW Manufacturer
    • Software \ Software version
    • Software \ SW path name
  6. Next, filter the report for the computer you are looking for with the installed application
    • Select the Device \ Computer name field
    • Specify "EQUALS" as the condition
    • And specify the name of the computer
  7. Click "Save" so that the report view is created and is now available in SMACC

 

Once you run this report on the relevant computer, you'll be able to find all the necessary fields that were required in the SRS Request Template. A copy/paste will be enough to fill all the columns and then proceed to the submission to our Support team.