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Snow Integration Connectors

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Hi SnowGlobers,

as you know, Snow Integration Manager connectors are never enough! So we've just released some new user guide, related to our latest release of SIM 5.16.

 

Below the brand new connector User Guides:

 

User Guide: Taskworld Connector

 

User Guide: HubSpot Connector

 

User Guide: VMware Workspace ONE Connector

 

User Guide: monday.com Connector

 

User Guide: Asana Connector

 

Here you can find the FULL list:

Snow Integration Manager: all the Connectors user guides

Don't forget to subscribe to the KB Articles you're interested in, so you won't miss any update as soon as they are updated by our R&D and technical writers.

How many Connectors (SIC) do we offer in Snow Integration Manager (SIM)? So many!

And sometimes we might struggle a bit while searching for them into the Knowledge Base.

So why not having all of them linked in one page?

 

As usual, my suggestion is to always use the permalink provided, instead of saving a local copy, as we update them from time to time, and the local copy might become soon outdated.

 

Enjoy the long list and let me know if I forgot any of them along the way

 

Note: in each KB Article page, you can click on the "Subscribe" button (on the top right), to get a notification every time the User Guide is updated.

User Guide: Adobe Creative Cloud connector

User Guide: Aha! for Product Connector

User Guide: Altiris Connector

User Guide: AirWatch Connector

User Guide: Asana Connector

User Guide: AWS Discovery Connector

User Guide: Azure Discovery Connector

User Guide: BMC Remedyforce Connector

User Guide: BMC Remedy Connector

User Guide: BMC ADDM Connector

User Guide: BMC Discovery Connector

User Guide: Box Connector

User Guide: Citrix XenServer Connector

User Guide: COMPAREX Miss Marple Connector

User Guide: Dell KACE Connector

User Guide: Discovery Data from File Connector

User Guide: Dropbox Connector

User Guide: Freshdesk Connector

User Guide: Freshsales Connector

User Guide: Freshservice Connector

User Guide: FrontRange Discovery Connector

User Guide: GitHub Enterprise Connector

User Guide: GitLab Enterprise Connector

User Guide: Google Cloud Discovery Connector

User Guide: GSuite Connector

User Guide: HEAT Discovery Connector

User Guide: HP Universal Discovery

User Guide: HP Discovery & Dependency Mapping Inventory Connector

User Guide: HP Server Automation Connector

User Guide: HubSpot Connector

User Guide: IBM BigFix Connector

User Guide: IBM TAD4D Connector
User Guide: IBM ILMT Connector

User Guide: iQuate iQSonar Connector

User Guide: Inventory File Forwarder Connector

User Guide: Ivanti Endpoint Manager Connector

User Guide: LANDesk Connector

User Guide: Kayako Connector

User Guide: LogMeIn GoToMeeting Connector

User Guide: LogMeIn GoToWebinar Connector

User Guide: Microsoft Intune Connector

User Guide: Microsoft Office 365 Connector

User Guide: Microsoft SCCM Connector

User Guide: Microsoft Intune (SCCM hybrid) Connector

User Guide: Microsoft Hyper-V Connector

User Guide: MobileIron Connector

User Guide: monday.com Connector

User Guide: Okta Connector

User Guide: Pipedrive Connector

User Guide: Red Hat Enterprise Virtualization Connector

User Guide: SaaS Connector

User Guide: Salesforce Sales Cloud Connector

User Guide: ServiceNow Discovery Connector

Technical Reference: ServiceNow Connector

User Guide: Snow Device Manager Connector

User Guide: Installation and Configuration of Snow for ServiceNow 3.3

User Guide: Snow License Manager Data Exporter Connector

User Guide: Snow Inventory Oracle Scanner Connector

User Guide: Snow XML Connector

User Guide: Taskworld Connector

User Guide: Tableau Online Connector

User Guide: TeamSupport Connector

User Guide: TopDesk Connector

User Guide: Trello Connector

User Guide: VMware vSphere Connector

User Guide: VMware Workspace ONE Connector

User Guide: WebEx Connector

User Guide: Wrike Connector

User Guide: Workplace by Facebook Connector

User Guide: Zendesk Connector

User Guide: Zoom Connector

User Guide: Zoho CRM Connector

Released July 9, 2019

Release information

Product:                 Snow Integration Manager
New version:          5.16
Release date:         July 9, 2019
Distribution:           Setup package
Current status:      Released

New SaaS Connectors

This release of Snow Integration Manager introduces several new SaaS connectors. The information extracted by the connectors includes subscription information, user information, and application usage data. When viewed in Snow License Manager, this data provides SAM managers with the insight to optimize SaaS subscription spend; such as which users are assigned to a subscription, whether users have accessed the application(s) covered by the subscription, total monthly costs, and an overview of account activity as a percentage of the total number of subscriptions. 

The new SaaS connectors included in this release are:

  • Monday.com
  • Asana
  • HubSpot
  • Taskworld

ENHANCEMENTS

VMWare Workspace ONE (Formerly known as Airwatch) – a new connector has been added to reflect the product name change by the vendor. This connector currently provides the same functionality as Airwatch, but all Workspace One users are advised to use the new connector.

VMWare vSphere - The connector can now be configured to collect basic inventory data for virtual machines. These virtual machines may now be viewed in the computers overview in Snow License Manager. Refer to the VMware vSphere Connector User Guide for information on how to configure this feature.

BMC Remedyforce:

  • Added mapping for manufacturer name and model on mobile devices
  • Added the option to filter computer system components 
  • Added the option to gather computer status from Snow License Manager

           Note: In this version the Remedyforce connector populates a custom field with the computer status from Snow License            Manager. See user guide for details.

ServiceNow CMDB and Catalog:

  • These connectors have been reworked to support future development.
  • Added ability to collect more data from Snow License Manager improving the performance for customers using the following Snow License Manager versions:
    • Snow License Manager 8.3.8 and higher
    • Snow License Manager 9.2.0 and higher 

         Note to existing ServiceNow connector customers:  For new version, reconfiguration of the ServiceNow connector(s)          will be required

AWS Discovery Connector – The connector has been reworked to provide a better user experience for larger EC2 environments. The connector now uses AWS Roles to streamline the configuration of the connector in large environments.

        Note to existing AWS Discovery customers: For new version, reconfiguration of the connector will be required

CORRECTIONS

  • BMC Discovery connector - Better recognition of Operating System Architecture (x64) (PRB0042006)
  • iQuate iQSonar connector- Better recognition of Operating System Architecture (x64) (PRB0042006).
  • Salesforce SalesCloud SaaS connector – Fixed an OutOfMemory Exception (PRB0042289).
  • VMWare vSphere connector - Fixed issue where the connector did not collect all virtual machines of a host (PRB0042326). 

Released April 25, 2019

Release information

ProductSnow Integration Manager
New Version5.15
Release DateApril 25, 2019
DistributionSetup Package
Current StatusReleased

NEW CONNECTORS

The following connector has been added to Snow Integration Manager 5.15:

Adobe Creative Cloud

The Spend Optimization for Adobe Creative Cloud option released in Snow License Manager 9.2 provides insight into how this bundle is licensed, assigned, and used across your organization. It provides insights about, for example, users who have been assigned with a license but are not using the applications covered, users who could potentially be licensed in a cheaper way, and users who are using Adobe Creative Cloud applications without a managed license – one of the most common causes for concern our customers experience today. The connector for Adobe Creative Cloud extracts the necessary data points from the Adobe portal to visualize and calculate the insights provided by Snow License Manager, including: email users use to access their Adobe account, last logon information, and usage.

ENHANCEMENTS

The following enhancements have been implemented in Snow Integration Manager 5.15:

VMware vSphere connector additional data points are extracted about clusters, hosts and virtual machines running in VMware vSphere. This information is used to calculate Oracle licensing requirements as well as rule data on clusters for general licensing calculations, and includes, for example, thread counts, core counts, and whether DRS or high availability is enabled.
NOTE
This enhancement requires Snow Inventory Server 6.0.4 or higher

Upgraded to .NET 4.7.2 Snow Integration Manager now runs on the most recent release of Microsoft .NET Framework. version 4.7.2.

MobileIron version 10.2 is now supported following the upgrade to Microsoft .NET Framework 4.7.2.

Microsoft Office 365 connector data points that are not used by Snow License Manager are no longer extracted by this connector, reducing the amount of data collected.

CORRECTIONS

The following corrections have been implemented in Snow Inventory Manager 5.15:

VMware Airwatch:
▪ Connection issues when using TLS 1.2 encryption protocol have been resolved by the update to .NET 4.7.2 (PRB0042156).
▪ Integer overflow issues have been resolved when extracting Smart Group data including devices running ChromeOS (PRB0042112).

VMware vSphere:
▪ All IP addresses are now extracted from virtual machines (PRB0041859).

Microsoft Office 365:
▪ Additional error handling has been added to manage empty Display Names (PRB0042057).

Missing buttons:
▪ Scaling issues on low-resolution screens have been resolved so that Save/Cancel buttons are now visible with configuring SaaS connector and Microsoft Office 365 (PRB0042057).

PRODUCT DEPENDENCIES AND REMOVED CONNECTORS

▪ Snow Integration Manager requires Microsoft .NET Framework version 4.7.2.
▪ To utilize the additional data for Oracle and VMWare vSphere licensing, Snow License Manager 9.2 or higher is required.
▪ Adobe Creative Cloud connector requires Snow License Manager 9.2 or higher.
▪ To ensure that the data points for Oracle are visible in Snow License Manager requires Snow Inventory Server 6.0.4 or higher.
▪ Snow Integration Connector for Altiris version 6 is no longer supported as it has passed End of-Life (EoL).
▪ Snow Integration Connector for Snow for ServiceNow Express is no longer supported since ServiceNow have removed the product from the market.

Released on April 24

Release information

Product:                 Snow Inventory Server
New version:          6.0.5
Release date:         April 24, 2019
Distribution:           SUS package
Current status:      Released
.

Features in Snow Inventory Server 6.0.5

  • Support for non-ISO date formats 
    Through Snow Integration Manager connectors, the Snow architecture extracts data points from a multitude of sources developed by many different software vendors. To cater to local traditions and preferences, software developers sometimes adopt different data formatting standards to present information – even when international standards are well-established and widely adopted. Snow Inventory Server has been updated to cater for third-party solutions that do not adhere to the ISO standard for dates and times. Non-ISO dates are no longer ignored but are now processed, populating fields such as user’s last login, when the software was installed, or last modified.
  • Device types 
    A new system of device types has been developed in our inventory technology to support more granular licensing possibilities. For now, 36 types have been created including desktop, low-profile desktop, laptop, RAID chassis, and handheld. Once the device type has been matched against its, additional properties can be automatically populated, such as the IsPortable property.
  • New API for Oracle data points
    To transfer Oracle data points to Snow License Manager a new API has been added.
  • Handshake timestamp for assessing agent health 
    The Windows agent performs a handshake with the Snow Inventory Server every 5 minutes. For troubleshooting purposes, it is good to know when the agent last successfully completed a handshake, as it helps to determine if the agent is running and healthy. To provide this information, a new column LastHeartBeat has been added to the devices view in Snow Management and Configuration Center, which will be populated with the timestamp of the most recent handshake with the agent.


Enhancements in Snow Inventory Server 6.0.5

  • Performance enhancements in garbage collection 
    Garbage collection cleans up the Snow Inventory database, removing information that is no longer required, such as old metering or discovery data. To speed up this process, parallelization has been introduced and tracking information has been added to prevent the garbage collector from attempting to delete data that has already been removed in a previous run.
  • Support for logical volumes with MacOS APFS 
    Dependent on an upcoming release of the Snow Inventory agent for macOS, data points about logical volumes inside logical disks will now be processed by Snow Inventory Server and stored in the Snow Inventory database. Replacing the previous version where only disk information was retrieved and processed. The admin console of Snow Management and Configuration Center has been updated to display the information about logical volumes under device view/peripherals/ logical disk.


Corrections in Snow Inventory Server 6.0.5

  • An issue related to the missing operating system and network adaptor from the data about a device has been resolved by limiting simultaneous processing of files sent by the same device (PRB0041091 and PRB0040821).
  • Communication issues with gateway servers installed on a Google cloud service or Amazon AWS, resulting in An unhandled error has occurred in an initialization or run task entry in the log file have been resolved and Snow Inventory Server now connects correctly to service gateways in virtualized environments (PRB0041716).
  • When users log in to an application multiple times within very short time intervals, Snow agents can report identical user entries, which results in duplicate entry errors on the Snow Inventory database. Such errors no longer arise as Snow Inventory Server now processes only one of the identical entries (PRB0041653).
  • Data normalization of IP addresses has been enhanced to manage multiple IP addresses reported for the same machine. This improvement ensures that virtual machines can be correctly matched to their host, and inventory data collected from these machines will be correctly shown in Snow License Manager views and reports (PRB0041919).
  • Additional error handling has been added to prevent incorrect processing of application pathnames containing a period (.). Such pathnames are now correctly interpreted, and a corresponding software row for the application is created in the Inventory database (PRB0041931).
  • Additional error handling has been added to the Data Update Job. An error no longer occurs if the procedure to get the speed of a processor returns a value of more than 10GHz. Instead, the processor speed is marked as Overflow N/A and the Data Update Job continues processing. Duplication errors caused by software rows with the same ClientID and Name no longer arise, as duplicates are now ignored.
  • Hostname only mode has been modified to identify different types of agent reporting for the same hostname, ensuring that correct network topologies are created (PRB0041654).

Product dependencies

Snow Update Service requires SQL Server 2012 or higher to install Snow Inventory Server 6.0.5

SIM 5.14 release

Released on April 2, 2019. 

Snow Integration Manager 5.14 brings with it nine new SaaS connectors as well as enhancements for our BMC and HP Universal Discovery connectors. The data provided by our SaaS connectors provides the insight organizations need to optimize SaaS subscription spend; such as: what users are assigned to a subscription, if those users have accessed any of the applications covered by the subscription, as well as an overview of cost. With this release, Snow provides connectors to 25 of the most-used SaaS applications.

Release Information

ProductSnow Integration Manager
New Version5.14
Release DateApril 2, 2019
DistributionSetup Package
Current StatusReleased


NEW SAAS CONNECTORS

 

This release of Snow Integration Manager introduces a number of new SaaS connectors. The information extracted by the connectors includes subscription information, user information, and application usage data. When viewed in Snow License Manager, this data provides SAM managers with the insight to optimize SaaS subscription spend; such as what users are assigned to a subscription, whether users have accessed the application(s) covered by the subscription, total monthly costs, and an overview of account activity as a percentage of the total number of subscriptions.

The new SaaS connectors included in this release are:

Aha! for Product

Freshdesk

Freshsales

Freshservice

GitHub Enterprise

GitLab Enterprise

Kayako

Okta

Zoom

NEW CONNECTORS

Amando Miss Marple

Snow Integration Manager 5.14 includes a connector to the Amando Miss Marple inventory solution from Comparex.

ENHANCEMENTS

The following enhancements have been implemented in Snow Integration Manager 5.14:

BMC ADDM/Discovery

Discovery data for Oracle options is now gathered correctly.

BMC Remedy

Removed hardcoded string prepended to short description field.

Added mapping for the following fields: CapabilityList, Category, Item, PrimaryCapability, and Type.

BMC Remedyforce

Added fields CiStatus and AssetStatus to all BmcObjects with hardcoded value to "Deployed".

Removed hardcoded string prepended to short description field.

Out of memory and most frequent users changes.

Added option to filter out applications.

HP UD

Parse SWID elements (hwOSSoftwareIdTags) from the HP UD .xsf files to inventory.

  • The following fields are now mapped to the software element:

 

Name:

hwOSSoftwareIdTagProductTitle

Version:

hwOSSoftwareIdTagProductVersionNumber

Manufacturer:

hwOSSoftwareIdTagSoftwareCreatorName

IsRecognized:

"1"

New icon

The Snow Integration Manager has a new icon.

VMware vSphere

  • The connector now collects additional data for both datacenters and clusters. For virtual machines, the following fields have been added: CPU count, cores per socket, total memory, and UUID. For datacenters, name, cluster ID, cluster name, datacenter ID, datacenter name, DRS enabled, HA enabled, and hypervisor type have been added.
  • To more accurately display VMware hierarchy, user-defined datacenter names are no longer supported. This option has been removed from the vSphere Server dialog box:

CORRECTIONS

The following corrections have been implemented in Snow Integration Manager 5.14:

 BMC Remedy and BMC Remedyforce – MAC addresses with 16-bit values are now gathered correctly.

 Hyper-V – scanning no longer fails for virtual machines that do not have a guest service installed for the entire scan (PRB0042051).

 VMware VSphere – vSphere datacenter features now correctly display as active in Snow License Manager for customers running Snow Inventory Server 3.2 (PRB0041805).

The rule of thumb is that we always strive to make the Inventory Server backward compatible with older Inventory agents. The reasoning behind this is that it could be costly (both time and money) to update all agents at a customer while the server can be updated relatively easy using SUS.


On the other hand, an Inventory Server may not stay “future-compatible” when newer agents are released, although we try to keep as much compatibility as we can.


A recent example of when compatibility has been broken is with the macOS 6.0.0 agent. As this macOS agent support macOS Mojave with new technology for NVMe-disks and APFS file system, the way that disk information was reported by the agent needed big changes in the schema. This means that the macOS Agent 6.0.0 and later will require Inventory Server version 6.0.0 or later.


Since we were able to keep “future-compatibility” for all other agents, the following matrix summarizes the compatibility:

Agent Version

Required Server version

Windows agent 5.0.0-6.0.2

Inventory server 5.0.0 or higher

Linux agent 5.0.0 - 6.0.0

Inventory server 5.0.0 or higher

Unix agent 5.0.0 -6.0.2

Inventory server 5.0.0 or higher

macOS 6.x

Inventory server 6.0.0 or higher

macOS 5.x

Inventory server 5.0.0 or higher

Bottom line: Running the latest Inventory Server always ensures maximum compatibility.

Joel Sanderi, Product Owner 

Released December 13

Release information

Product:                 Snow Integration Manager
New version:         5.13
Release date:        December 13, 2018 
Distribution:          Setup package
Current status:      RTM

FEATURES

The following feature has been implemented in Snow Integration Manager 5.13:

Google Cloud Compute Engine Discovery

As organizations shift away from running virtual machines and workloads on local datacenters, migrating to flexible cloud-based services, the process of calculating license compliance and the ability to optimize software-related spend become more complex. Correct insight into what’s running in an IaaS environment is essential. This discovery feature provides overview and detailed information on the cloud servers running in your Google Cloud Compute Engine environment that have not been inventoried. The information gathered by this connector can be viewed in Snow License Manager reports.

ENHANCEMENTS

The following enhancements have been implemented in Snow Integration Manager 5.13:

Microsoft SCCM

  • To align with vendor naming, this connector has been renamed to Microsoft SCCM.

BMC Remedyforce

  • BIOS serial number gathered from Snow License Manager is now mapped to the computer.serialnr parameter in BMC Remedyforce.
  • The InstanceName field of the BMC_Person object is now mapped to <Username> data extracted from Snow License Manager.
  • It is no longer necessary to enter a base URL during the login procedure for BMC Remedyforce, as this information is now automatically extracted from access tokens.

ServiceNow CMDB 3.3.x

  • Custom fields created in Snow License Manager can now be extracted by the connector – requires Snow License Manger 8.3.1 or higher.
  • Support for the upcoming release of Snow for ServiceNow, version 3.3 is included.
  • New options have been added to the Options & Filters tab: Include Servers and Include NonServers.
  • Additional data for software instances is now extracted from Snow License Manager, including: install date, date-and-time first and last used, run information, average usage time, usage in minutes, and users – requires Snow License Manger 8.3.6 or higher version of Snow License Manager 8, or Snow License Manager 9.0.1 or higher. NOTE: This enhancement is not supported by Snow License Manager 9.0.0.

CORRECTIONS

The following corrections have been implemented in Snow Integration Manager 5.13:

Snow Integration Manager Core

  • When configured to target a remote inventory server, discovery .snowpack files and data .inv files are now forwarded to the correct destination folders, ensuring that all inventory data is captured.
  • On the Inventory file handling tab, the label Inventory Data Receiver has been changed to Inventory server/ Inventory Data Receiver to clarify that Snow Integration Manager supports remote inventory server with Snow Inventory Server 5 and higher, as well as Snow Inventory Data Receiver.
  • Errors arising due to character case mismatches in environments with language set to anything other than English have been resolved through additional data normalization.

BMC Remedyforce

  • To handle large environments: the token to BMC Remedyforce is now renewed to prevent loss of access during long runs; and error-handling has been added to the paging system.

SaaS

  • The WebEx connector now retrieves the date and time of a user's most recent activity correctly, and consequently correct usage data is now being collected.
  • The consistent failing of Test Connection for Salesforce SalesCloud on first attempt, even when correct credentials are supplied, has been resolved.

Snow Integration Manager Service

  • To align with product naming, SnowInventoryEDPService has been renamed to SnowIntegrationManager.

Red Hat Enterprise Virtualization (RHEV)

  • Changes have been made in the data model to avoid aggregation errors.

IBM ILMT/BigFix

  • Additional filtering has been added to the processing of the data retrieved by the connector to manage invalid cast exceptions.

PRODUCT DEPENDENCIES

Google Cloud CE Discovery requires Snow License Manager 9.0.0 or higher.

The ServiceNow CMDB 3.3 enhancement that supports extraction of custom fields created in Snow License Manager requires Snow License Manger 8.3.1 or higher.

The ServiceNow CMDB 3.3 enhancement that enables extraction of additional data for software instances from Snow License Manager requires Snow License Manger 8.3.6 or higher version of Snow License Manager 8. This enhancement is also supported by Snow License Manager 9.0.1 and higher. NOTE The ServiceNow CMDB 3.3 enhancement that enables extraction of additional data for software instances is not supported by Snow License Manager 9.0.0.

Released November 20

Release information

Product:                 Snow Integration Manager
New version:         5.12
Release date:        November 20, 2018 
Distribution:          Setup package
Current status:      Released

New connectors

The following connectors have been added to Snow Integration Manager 5.12:

BMC Remedy

An accurate and up-to-date CMDB enables IT service desks to streamline request-handling processes – optimizing time and reducing costs. Unfortunately, maintaining the CMDB is often a challenge for ITSM Managers given the amount of data related to the daily environment changes to computers, users, and the software consumed in their organizations.

The BMC Remedy connector populates and maintains BMC Remedy with accurate information about your estate from the data stored in Snow License Manager.

Microsoft Intune

Lack of consolidation in scenarios with multiple inventory solutions complicates the calculation of an effective license position (ELP) for an application and makes optimizing software spend non-trivial. This connector leverages existing Microsoft Intune investment by normalizing data through Snow, and enables Snow License Manager to provide a single pane-of-glass overview of your entire IT estate, including environments inventoried through Microsoft Intune.

The Snow Integration Connector (SIC) for Microsoft Intune gathers inventory data for users, computers, mobile devices, installed applications, and operating system details from Microsoft Intune cloud-based service.

Enhancements

The following enhancements have been implemented in Snow Integration Connector 5.12:

Snow Device Manager – support has been added for the most recent version of Snow’s Unified Endpoint Management (UEM) solution, Snow Device Manager 6.

HP DDMI – the field IsPortable is now set to True for laptops and portable devices; an additional field, IsTablet, has been added to client element, and the parsing of LogicalDisk entities has been improved.

HP UD – to enrich the data provided by this connector: software metering is now included in the data provided by this connector, the field IsPortable is now set to True for laptops and portable devices; an additional field, IsTablet, has been added to client element, parsing of LogicalDisk entities has been improved, and If available valid filename is extracted for file pathnames ending with a zero.

MobileIron – the connector parameter Username now retrieves its contents from the MobileIron user_id instead of display_name.

Microsoft SCCM v. 2012 – support has been added for SCCM release 1806.

BMC Remedyforce – filtering options for desktops, servers, laptops, logical disks, and optical drives have been added for data gathered from Snow License Manager.

Corrections

The following corrections have been implemented in Snow Integration Manager 5.12:
  • Microsoft Configuration Manager - current branch – no longer fails aggregation against SCCM 2016 (PRB0041799)
  • Azure Discovery – bad request (400) aggregation error no longer arises when retrieving data from Azure. (PRB0041998)
  • AirWatch – the connector parameter Username now retrieves its contents from the AirWatch parameter Username instead of FirstName + LastName.  (PRB0041421)
  • HP UD/DDMI – case-sensitivity issues have been removed so that both .xsf and .XSF file extensions can be handled.

Product dependencies

This version of the BMC Remedy and BMC Remedyforce connector requires Snow License Manager 8.3.1 or higher

Release Information

Product

Snow Integration Manager 

New version5.10
Release DateOctober 2, 2018
DistributionSet Up Package
Current StatusReleased

 

Features

In this release of Snow Integration Manager, the SaaS integration connector has been extended to provide support for additional SaaS applications. The information extracted by the connector includes subscription information, user data, and application usage. When viewed in Snow License Manager, this data provides SAM managers with the insight to optimize SaaS subscription spend. Views available show, for example, the users assigned a subscription, whether users have accessed the application(s) covered by the subscription, total monthly costs, and an overview of account activity as a percentage of the total number of subscriptions.

The SaaS applications added in this release are:

  • GoToMeeting and GoToWebinar
  • Trello

Other connectors added in this release are: 

ServiceNow Discovery

Lack of consolidation of multiple inventory solutions complicates the process of calculating effective license positions and optimizing software spend. This connector enables you to leverage existing ServiceNow Discovery investment, and by normalizing data through Snow, Snow License Manager can provide a single pane-of-glass overview of your entire IT estate, including environments inventoried through ServiceNow Discovery.

Enhancements

The following enhancements have been implemented in Snow Integration Manager 5.10:

HP DDMI:

  • Users whose last login activity that is more than 3 months ago are now included in the data extracted by this connector. .
  • The connector now extracts data for:
    • drives other than hard-disks, such as CD-ROms, and floppy-disks, as a PhysicalDisk element
    • environment variables, such as the location of user profiles
    • OS services, such as the name and location of operating-system services, 
  • Parsing virtual machine elements now correctly identifies the entity as virtual
  • Additional data is extracted for software elements:
    • The date the software was installed 
    • The time and day the software was executed
    • If the software is a package, and if so, extract the name of the package.
    • If the file is an msi package 
  • Other data extracted includes:
    • The build name and UI language for OS elements.
    • Names of physical drives.
    • The drive type, volume serial number, the name of the volume, and value for fixed free space for logical disks.
    • Build type

HP UD:

  • HP-Universal Discovery (UD) (Formerly known as HP-DDMI) – a new connector has been added to reflect the product name change by the vendor. This connector currently provides the same functionality as HP DDMI.

Red Hat Enterprise Virtualization: 

  • Support has been added for version 4.x.
  • A checkbox – Exclude Powered Off Hosts – has been added to the configuration pane to enable filtering of disabled hosts. 
  • A checkbox has been added to the configuration pane to enable the connector instance name to be used as the default name for the data center.

SaaS Dropbox:

  • Now uses v2 of get_events API call.

ServiceNow CMDB/Catalog:

  • To ease the configuration process, the configuration pane has been separated into two tabs, one for Snow License Manager and ServiceNow.
  • Additional settings have been added to the configuration of Snow License Manager:

    • A checkbox – Wait for the Data Update Job to finish– has been added. Checking this option forces the ServiceNow connector now to check if the daily maintenance task in Snow License Manager (the Data Update Job [DUJ]) is running before it starts aggregation, avoiding possible time outs and data integrity issues. It is also possible to set how long the connector waits, by setting a value for Timeout in minutes.
    • A checkbox – Change Page Queue Size – has been added. Checking this option and setting the Page Queue Size limits how much data collected from Snow License Manager should be stored on the machine running Snow Integration
      Manager, potentially reducing the risk of collision with the Data Update Job.
  • Additional settings have been added to the configuration of ServiceNow:
    • A dropdown selector – ServiceNow upload batch size – has been added. This option limits how many files the connector exports to ServiceNow, and has a default setting of 100 000.  

ServiceNow CMDB: 

  • The checkbox –  Include computer applications – has been added to include computer applications in the data extracted. This option is checked by default.
  • The data fields – Status (Active, in active, quarantined), LastScanDate (2016-09-19 14:49:27.300) and IsServer (true/false, 1/0)) –  have been added to computer entities.

ServiceNow Catalog: 

  • The data field – OperatingSystemType (Windows, Linux..) – has been added to application entities

BMC Remedyforce:

  • To reduce the time it takes to gather computer applications from the Snow License Manager database, the connector has been updated to utilize Snow License Manager API computer applications v2.
  • Changed connector name from Remedyforce to BMC Remedyforce to reflect the correct product name and align with our naming convention for BMC connectors.

 VMware vSphere:

  • The text on the checkbox option Exclude templates has been changed to Exclude VM Templates and the text Exclude Powered Off to Exclude Powered Off Hosts. Both options are checked by default.

Corrections

The following corrections have been implemented in Snow Integration Manager 5.10:

SaaS connectors:

  • Box:
    • The field space_used has been changed from a 32-bit to a 64-bit integer, this removed aggregation error for large environments (PRB0041734)
    • Enterprise events are now being fetched correctly. (PRB0041735)
  • Wrike:
    • Labels and text boxes are now properly aligned in the settings window.
  • ZenDesk:
    • To reduce the amount of data gathered, and the issues for customers with many ZenDesk users, this connector now fetches data about billable users only.  (PRB0041882)

Microsoft Office 365

  • For service provider edition, when the login credentials for the Office-365 connector cannot be validated, an error is raised.
  • Reading e-mail and Skype reports that include a comma between quotation marks no longer raises an error. 

Microsoft SCCM v.2012:

  • Changes made by the user under the Data source options tab in connector configuration are now saved properly. 

IBM BigFix:

  • The timeout for Bigfix API calls has been raised from 3 to 15 minutes (PRB0041876)
  • The parameter holding the total number of runs for software has been changed from a 32-bit to a 64-bit integer to allow max runs to exceed 2,147,483,647. (PRB0041876)

Microsoft Hyper-V:

  • When System Center VMM server is selected, an additional panel is activated enabling you to use the name of the VMHostGroup or the  HostCluster. (0001550)

ServiceNow CMDB/Catalog:

  • We have done changes to error handling for test connection when either system or manual proxy is enabled so that it gives correct feedback to the user. (PRB0041893)

Product dependencies

  • This version of the SaaS connector requires SLM 8.3.x or higher.
  • ServiceNow 3.2 connector requires SLM 8.3.1 or higher if Wait for data update job to finish setting is used.

Release information


ProductSnow Integration Manager 5.9
Release Date:July 3, 2018
Distribution:Setup Package
Current status:Released

 

New Features

In this release of Snow Integration Manager, our SaaS integration connector has been extended to provide support for additional SaaS applications. The connector extracts subscription information, user data, and application usage. In Snow License Manager, this data provides the necessary insight for SAM managers to optimize SaaS subscription spend, through views that, for example, show users who have been assigned with a subscription, whether they have accessed the application(s) covered by the subscription, total monthly costs, and an overview of the account activity as a percentage of the total number of subscriptions.

The SaaS connector has been expanded to support:

  • Wrike
  • Pipedrive

Enhancements

The following enhancements have been made in Snow Integration Manager 5.9:

  • BMC Discovery (formerly known as BMC ADDM) – a new connector has been added to reflect the product name change by the vendor. This connector is compatible with BMC Discovery versions 11.2 and 11.3. To support earlier versions, use the existing BMC ADDM connector, which supports BMC ADDM/BMC Discovery up to version 11.1.
  • Frontrange – support has been added for most recent versions of Frontrange (9.4.6 and 9.4.7).
  • VMWare vSphere – support has been added for most recent versions of VMWare vSphere (6.7)
  • The text on the OK button has been changed to Close so that the Snow Integration Manager user interface is more intuitive.
  • When the user switches from one tab to another in Snow Integration Manager without saving changes, a pop-up message window now informs the user, ensuring that users remain in control of the changes they have made, which they may want to save or discard.
  • BMC Remedyforce – new fields have been added to enrich the data transferred from Snow License Manager to Remedyforce, namely PrimaryCapability which can be populated with Server, Laptop, Desktop or MobileDevice and IsVirtual, indicating whether the machine is virtual or not.
  • Gsuite SaaS connector – the connector now gathers last Gsuite login time and last Gmail interaction as user activity enriching the dataset provided by the connector.

Corrections

The following corrections have been made in Snow Integration Manager 5.9:

SaaS Connector:

  • Data duplications no longer occur due to the mechanisms used to uniquely identify subscription instances.
  • WebEx integration:
    • Can now be renamed without creating duplicate data entries in the Snow License Manager database.
    • The test connection capability no longer returns succeeded when the connection fails, it now returns failed.

Hyper-V connector:

  • All virtual machines are now collected, even when values associated with them are null. (PRB0041717)

VMWare vSphere connector:

  • An option to exclude hosts that are powered off has been added. This option fixes the issue related to incorrect hostnames gathered for hosts that are powered off or are offline. (PRB0041610)

BMC Remedyforce connector:

  • Data uploaded from Snow to Remedyforce using CSV format now works correctly and no longer causes an Unhandled exception to occur. (PRB0041685).

BMC ADDM connector:

  • Additional software data is now retrieved from BMC ADDM enriching the information visible in Snow License Manager. (PRB0041415)
  • This version of the SaaS connector requires SLM 8.3.x or higher.
  • BMC Remedyforce enhancements require SLM 8.3.1 or higher.

 

Updated or new technical documentation with the SIM 5.9 release

Release information

ProductSnow Integration Manager
New version:5.8.1
Release date:May 23, 2018
Distribution:Setup package
Current status:Released to market

 

Enhancements in Snow Integration Manager 5.8.1

The following enhancements have been made in Snow Integration Manager 5.8.1:

  • Added new connector Ivanti Endpoint Manager. This connector is added to to reflect the product name change by Ivanti.
  • Microsoft SCCM 2012 Connector – now supports integration with latest versions of Microsoft SCCM (1710 and 1802), and usage of SQL Server 2016 and 2017.

Corrections in Snow Integration Manager 5.8.1

The following corrections have been made in Snow Integration Manager 5.8.1:

  • The Inventory incoming folder and Announcement incoming folder paths are no longer required fields for installations where SIM is used with a remote Inventory Server – these paths are only required and applicable for customers using SIM with a local Inventory Server. (PRB0040872) 
  • An exception error no longer occurs when a user adds a connector to the Active connectors list and choses to not input required connector information until later and exits the connector settings window by clicking OK or Cancel.
  • The Site Id field label name has been changed to Site name to remove the inconsistent use of the two labels to describe the same entity across the SIM GUI. This change aligns with other Snow products, helping to reduce user confusion. (PRB0040514)

Corrections for vSphere Connector:

  • Both IPv4 and IPv6 IP addresses are collected from the vSphere connector to enrich the data quality collected for virtual machines. (PRB0041290)

Corrections for Office 365 Connector:

  • Errors encountered by the Office 365 Graph API during gathering of data, no longer result in an error popup window opening in the SIM GUI. Error details, such as incorrect access permissions for the Graph API application, are now written to SIM log files (PRB0041713).

Corrections for XenServer Connector:

  • Now correctly reports the SiteName, when gathering information from a XenServer that reports NULL values for Processor Information. (PRB0041200)

 

Release Notes SIM 5.8.1

 

The Snow Integration Manager 5.8 is one of the Snow products included in the Snow for Cloud launch. 

 

ProductSnow Integration Manager
New version5.8 
Release dateApril 12, 2018
DistributionSetup Package
Current statusReleased

 

Features

New Software-as-a-Service (SaaS) integration connector

In this release of Snow Integration Manager, a new group connector has been added for SaaS. The SaaS integration connector provides integration with a range of SaaS products, extracting information about subscriptions, users and usage information. Once the information has been transferred into Snow License Manager it provides new views providing visibility into areas such as the users that have been assigned a subscription and if they have used their account, total monthly subscription cost, and an overview of the account activity as a percentage of the total number of subscriptions.

The SaaS products supported in SIM 5.8 are:

  • Box
  • Cisco WebEx
  • Dropbox
  • Google G Suite
  • Salesforce SalesCloud
  • Zendesk
Enhancements 
  • Updated connectors for Snow for ServiceNow 3.1, introducing support for ServiceNow Jakarta and Kingston releases. Snow for ServiceNow 3.1 is not backwards compatible.

Corrections 

  • When the BIOS release date is not found, the connector returns 01-01-1980 to prevent errors related to empty fields in Snow License Manager.

  • Domain names are checked for in two different columns, eliminating empty domain name issues after upgrading DellKACE.

  • All installed software is now collected, regardless of DellKACE's built-in recognition (PRB0041164)

Product dependencies

  • The new SaaS connector requires SLM 8.3.x or higher.
  • Snow for ServiceNow 3.1 requires SLM 8.2.7 or higher.

Release Information

ProductSnow Integration Manager 
New version5.7.0
Release DateMarch 8, 2018
Current StatusReleased

The setup file for SIM 5.7 and Snow for ServiceNow scripts can be downloaded from our product share and from the external ftp:

 

NEW FEATURES

Remedyforce connector

ITSM Managers often struggle to keep their CMDB up to date with the computers, users, and software consumed in their organization. An accurate and up-to-date CMDB enables the IT service desk to effectively manage requests, saving time and reducing costs. The Remedyforce connector automatically exports Snow Data to a Remedyforce CMDB instance, so that it is an accurate reflection of the IT estate. Software titles and data are normalized, consolidating multiple data sources.

TOPdesk connector The initial version of this connector enables data to be exported from Snow License Manager into to an optimized CSV file, which can be imported into TopDesk. By integrating with a range of popular ITSM platforms, such as Service Now, TOPdesk, and RemedyForce, Snow provides the IT service desk with a single pane-of-glass access to automatically maintained asset information for software and users, reducing time to resolution for tickets and improving the user experience for employees.

Microsoft Intune Hybrid with SCCM Enables data to be imported from the Intune add on in SCCM.

Snow License Manager Data Exporter Enables easy export of data from Snow License Manager to a generic format.

ENHANCEMENTS

BMC connector – support for clustered software

Introduced in BMC Discovery 11 (formerly known as BMC ADDM), active software instances on a cluster will be visualized in Snow License Manager as a software row on the cluster host.

BMC connector – option to include Oracle data When selected, this option ensures that any Oracle data present in a BMC environment, will be picked up by the connector – requires Snow Oracle Management Option.

 

Microsoft Office 365 connector uses Graph API Late December 2017, Microsoft announced the availability of Microsoft Graph, an API -based method for retrieving usage reports from their Office 365 services. In the same announcement, they delivered the news of the deprecation of several PowerShell cmdlets – which was used by the previous version of the Office 365 connector to retrieve the number and type of activities that a user participated in while connected to Skype for Business Online.

Now that the Graph API is out of Beta, we are releasing our new version of the Office 365 connector, which fetches activity information for Exchange and Skype directly from the Graph API. Additional setup to configure the Graph API is required, see User Guide: Microsoft Office 365 Connector for more information.

 

CORRECTIONS

  • The correct number of processors is now retrieved for older versions of XenServer
  • ADDM connector now parses 'Application Clusters' correctly.
  • MobileIron connector now works with on-premise version of MobileIron
  • DellKace connector missing domain name and applications now recognized
  • Hyper-V connector no longer uses deprecated features in the SDK (Msvm_KvpExchangeDataItem.Name key).
  • Landesk connector now fetches the correct metering information
  • Citrix XenServer connector now imports network interface cards correctly
  • vSphere connector no longer crashes when duplicate URI's are added in the server configuration view
  • Fixed issue where the Hyper-V connector got a "invalid namespace" error and then aborted the aggregation

The connector to IBM’s BigFix system-management software has been overhauled. The connector now creates an inventory report similar to the CSV import of the pvu_sub_capacity.csv file. An opt-in feature has been added to enable inclusion of non-PVU software in the inventory report – data that is not included in the pvu_sub_capacity.csv file.

 

Release information

Product:                              Snow Integration Manager
New version:                      5.6
Build no:                             #459
Release date:                     November 30,  2017
Distribution                       Setup package
Current status:                  Released

Enhancements in SIM 5.6

BigFix connector
Based on customer feedback, the connector to IBM’s BigFix system-management software has been overhauled. The connector now creates an inventory report similar to the CSV import of the pvu_sub_capacity.csv file. An opt-in feature has been added to enable inclusion of non-PVU software in the inventory report – data that is not included in the pvu_sub_capacity.csv file.

ADDM connector now includes support for ADDM packages. 
Inventory data provided by ADDM is incomplete due to limitations in the ADDM Software Library. To overcome this issue, the ADDM connector now extracts ADDM packages, which contain the raw data about installed applications. When normalized through Snow’s Software Recognition Service (SRS), the package data together with the normalized software titles from ADDM produce an enriched inventory result.

ADDM connector – filter options
Additional filtering options for computers have been added to the connector enabling users to refine results of a search query. Two extra choices - ‘include’ and ‘exclude’ have been added to the existing ‘equals’ and ‘not equals’ filters.

iQuate connector – performance improvement
Performance issues related to the iQuate connector, particularly noticeable in large estates, have been addressed by creating temporary data tables and batch fetching results – live tests show significant performance improvements.

AWS connector – stopped instances of virtual machines are now shown in Snow License Manager

Airwatch connector – Smart Groups enabled
The connector now recognizes AirWatch Smart Groups. When enabled, Smart Groups are fetched from the AirWatch server and presented to the user in Snow License Manager. To import the computers within a Smart Group, select the group and import. Computers belonging to multiple groups selected for import will only be imported once.

 

Corrections in SIM 5.6

  • O365 connector: setup error ”Failed to get Customer” no longer occurs.
  • O365 connector: convert toJson error arising due to existence of quotes in usernames no longer arises.
  • SDM connector: now supports multiple SDM domains.
  • VMware connector: no longer crashes when VMs on a server are inaccessible.
  • AirWatch connector: no longer removes all values from connector properties window when AirWatch service is down.
  • AWS connector: now supports EU-West-2 as a region.