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Release Information

Product

Snow Integration Manager 

New version5.10
Release DateOctober 2, 2018
DistributionSet Up Package
Current StatusReleased

 

Features

In this release of Snow Integration Manager, the SaaS integration connector has been extended to provide support for additional SaaS applications. The information extracted by the connector includes subscription information, user data, and application usage. When viewed in Snow License Manager, this data provides SAM managers with the insight to optimize SaaS subscription spend. Views available show, for example, the users assigned a subscription, whether users have accessed the application(s) covered by the subscription, total monthly costs, and an overview of account activity as a percentage of the total number of subscriptions.

The SaaS applications added in this release are:

  • GoToMeeting and GoToWebinar
  • Trello

Other connectors added in this release are: 

ServiceNow Discovery

Lack of consolidation of multiple inventory solutions complicates the process of calculating effective license positions and optimizing software spend. This connector enables you to leverage existing ServiceNow Discovery investment, and by normalizing data through Snow, Snow License Manager can provide a single pane-of-glass overview of your entire IT estate, including environments inventoried through ServiceNow Discovery.

Enhancements

The following enhancements have been implemented in Snow Integration Manager 5.10:

HP DDMI:

  • Users whose last login activity that is more than 3 months ago are now included in the data extracted by this connector. .
  • The connector now extracts data for:
    • drives other than hard-disks, such as CD-ROms, and floppy-disks, as a PhysicalDisk element
    • environment variables, such as the location of user profiles
    • OS services, such as the name and location of operating-system services, 
  • Parsing virtual machine elements now correctly identifies the entity as virtual
  • Additional data is extracted for software elements:
    • The date the software was installed 
    • The time and day the software was executed
    • If the software is a package, and if so, extract the name of the package.
    • If the file is an msi package 
  • Other data extracted includes:
    • The build name and UI language for OS elements.
    • Names of physical drives.
    • The drive type, volume serial number, the name of the volume, and value for fixed free space for logical disks.
    • Build type

HP UD:

  • HP-Universal Discovery (UD) (Formerly known as HP-DDMI) – a new connector has been added to reflect the product name change by the vendor. This connector currently provides the same functionality as HP DDMI.

Red Hat Enterprise Virtualization: 

  • Support has been added for version 4.x.
  • A checkbox – Exclude Powered Off Hosts – has been added to the configuration pane to enable filtering of disabled hosts. 
  • A checkbox has been added to the configuration pane to enable the connector instance name to be used as the default name for the data center.

SaaS Dropbox:

  • Now uses v2 of get_events API call.

ServiceNow CMDB/Catalog:

  • To ease the configuration process, the configuration pane has been separated into two tabs, one for Snow License Manager and ServiceNow.
  • Additional settings have been added to the configuration of Snow License Manager:

    • A checkbox – Wait for the Data Update Job to finish– has been added. Checking this option forces the ServiceNow connector now to check if the daily maintenance task in Snow License Manager (the Data Update Job [DUJ]) is running before it starts aggregation, avoiding possible time outs and data integrity issues. It is also possible to set how long the connector waits, by setting a value for Timeout in minutes.
    • A checkbox – Change Page Queue Size – has been added. Checking this option and setting the Page Queue Size limits how much data collected from Snow License Manager should be stored on the machine running Snow Integration
      Manager, potentially reducing the risk of collision with the Data Update Job.
  • Additional settings have been added to the configuration of ServiceNow:
    • A dropdown selector – ServiceNow upload batch size – has been added. This option limits how many files the connector exports to ServiceNow, and has a default setting of 100 000.  

ServiceNow CMDB: 

  • The checkbox –  Include computer applications – has been added to include computer applications in the data extracted. This option is checked by default.
  • The data fields – Status (Active, in active, quarantined), LastScanDate (2016-09-19 14:49:27.300) and IsServer (true/false, 1/0)) –  have been added to computer entities.

ServiceNow Catalog: 

  • The data field – OperatingSystemType (Windows, Linux..) – has been added to application entities

BMC Remedyforce:

  • To reduce the time it takes to gather computer applications from the Snow License Manager database, the connector has been updated to utilize Snow License Manager API computer applications v2.
  • Changed connector name from Remedyforce to BMC Remedyforce to reflect the correct product name and align with our naming convention for BMC connectors.

 VMware vSphere:

  • The text on the checkbox option Exclude templates has been changed to Exclude VM Templates and the text Exclude Powered Off to Exclude Powered Off Hosts. Both options are checked by default.

Corrections

The following corrections have been implemented in Snow Integration Manager 5.10:

SaaS connectors:

  • Box:
    • The field space_used has been changed from a 32-bit to a 64-bit integer, this removed aggregation error for large environments (PRB0041734)
    • Enterprise events are now being fetched correctly. (PRB0041735)
  • Wrike:
    • Labels and text boxes are now properly aligned in the settings window.
  • ZenDesk:
    • To reduce the amount of data gathered, and the issues for customers with many ZenDesk users, this connector now fetches data about billable users only.  (PRB0041882)

Microsoft Office 365

  • For service provider edition, when the login credentials for the Office-365 connector cannot be validated, an error is raised.
  • Reading e-mail and Skype reports that include a comma between quotation marks no longer raises an error. 

Microsoft SCCM v.2012:

  • Changes made by the user under the Data source options tab in connector configuration are now saved properly. 

IBM BigFix:

  • The timeout for Bigfix API calls has been raised from 3 to 15 minutes (PRB0041876)
  • The parameter holding the total number of runs for software has been changed from a 32-bit to a 64-bit integer to allow max runs to exceed 2,147,483,647. (PRB0041876)

Microsoft Hyper-V:

  • When System Center VMM server is selected, an additional panel is activated enabling you to use the name of the VMHostGroup or the  HostCluster. (0001550)

ServiceNow CMDB/Catalog:

  • We have done changes to error handling for test connection when either system or manual proxy is enabled so that it gives correct feedback to the user. (PRB0041893)

Product dependencies

  • This version of the SaaS connector requires SLM 8.3.x or higher.
  • ServiceNow 3.2 connector requires SLM 8.3.1 or higher if Wait for data update job to finish setting is used.

Release information


ProductSnow Integration Manager 5.9
Release Date:July 3, 2018
Distribution:Setup Package
Current status:Released

 

New Features

In this release of Snow Integration Manager, our SaaS integration connector has been extended to provide support for additional SaaS applications. The connector extracts subscription information, user data, and application usage. In Snow License Manager, this data provides the necessary insight for SAM managers to optimize SaaS subscription spend, through views that, for example, show users who have been assigned with a subscription, whether they have accessed the application(s) covered by the subscription, total monthly costs, and an overview of the account activity as a percentage of the total number of subscriptions.

The SaaS connector has been expanded to support:

  • Wrike
  • Pipedrive

Enhancements

The following enhancements have been made in Snow Integration Manager 5.9:

  • BMC Discovery (formerly known as BMC ADDM) – a new connector has been added to reflect the product name change by the vendor. This connector is compatible with BMC Discovery versions 11.2 and 11.3. To support earlier versions, use the existing BMC ADDM connector, which supports BMC ADDM/BMC Discovery up to version 11.1.
  • Frontrange – support has been added for most recent versions of Frontrange (9.4.6 and 9.4.7).
  • VMWare vSphere – support has been added for most recent versions of VMWare vSphere (6.7)
  • The text on the OK button has been changed to Close so that the Snow Integration Manager user interface is more intuitive.
  • When the user switches from one tab to another in Snow Integration Manager without saving changes, a pop-up message window now informs the user, ensuring that users remain in control of the changes they have made, which they may want to save or discard.
  • BMC Remedyforce – new fields have been added to enrich the data transferred from Snow License Manager to Remedyforce, namely PrimaryCapability which can be populated with Server, Laptop, Desktop or MobileDevice and IsVirtual, indicating whether the machine is virtual or not.
  • Gsuite SaaS connector – the connector now gathers last Gsuite login time and last Gmail interaction as user activity enriching the dataset provided by the connector.

Corrections

The following corrections have been made in Snow Integration Manager 5.9:

SaaS Connector:

  • Data duplications no longer occur due to the mechanisms used to uniquely identify subscription instances.
  • WebEx integration:
    • Can now be renamed without creating duplicate data entries in the Snow License Manager database.
    • The test connection capability no longer returns succeeded when the connection fails, it now returns failed.

Hyper-V connector:

  • All virtual machines are now collected, even when values associated with them are null. (PRB0041717)

VMWare vSphere connector:

  • An option to exclude hosts that are powered off has been added. This option fixes the issue related to incorrect hostnames gathered for hosts that are powered off or are offline. (PRB0041610)

BMC Remedyforce connector:

  • Data uploaded from Snow to Remedyforce using CSV format now works correctly and no longer causes an Unhandled exception to occur. (PRB0041685).

BMC ADDM connector:

  • Additional software data is now retrieved from BMC ADDM enriching the information visible in Snow License Manager. (PRB0041415)
  • This version of the SaaS connector requires SLM 8.3.x or higher.
  • BMC Remedyforce enhancements require SLM 8.3.1 or higher.

 

Updated or new technical documentation with the SIM 5.9 release

Release information

ProductSnow Integration Manager
New version:5.8.1
Release date:May 23, 2018
Distribution:Setup package
Current status:Released to market

 

Enhancements in Snow Integration Manager 5.8.1

The following enhancements have been made in Snow Integration Manager 5.8.1:

  • Added new connector Ivanti Endpoint Manager. This connector is added to to reflect the product name change by Ivanti.
  • Microsoft SCCM 2012 Connector – now supports integration with latest versions of Microsoft SCCM (1710 and 1802), and usage of SQL Server 2016 and 2017.

Corrections in Snow Integration Manager 5.8.1

The following corrections have been made in Snow Integration Manager 5.8.1:

  • The Inventory incoming folder and Announcement incoming folder paths are no longer required fields for installations where SIM is used with a remote Inventory Server – these paths are only required and applicable for customers using SIM with a local Inventory Server. (PRB0040872) 
  • An exception error no longer occurs when a user adds a connector to the Active connectors list and choses to not input required connector information until later and exits the connector settings window by clicking OK or Cancel.
  • The Site Id field label name has been changed to Site name to remove the inconsistent use of the two labels to describe the same entity across the SIM GUI. This change aligns with other Snow products, helping to reduce user confusion. (PRB0040514)

Corrections for vSphere Connector:

  • Both IPv4 and IPv6 IP addresses are collected from the vSphere connector to enrich the data quality collected for virtual machines. (PRB0041290)

Corrections for Office 365 Connector:

  • Errors encountered by the Office 365 Graph API during gathering of data, no longer result in an error popup window opening in the SIM GUI. Error details, such as incorrect access permissions for the Graph API application, are now written to SIM log files (PRB0041713).

Corrections for XenServer Connector:

  • Now correctly reports the SiteName, when gathering information from a XenServer that reports NULL values for Processor Information. (PRB0041200)

 

Release Notes SIM 5.8.1

 

The Snow Integration Manager 5.8 is one of the Snow products included in the Snow for Cloud launch. 

 

ProductSnow Integration Manager
New version5.8 
Release dateApril 12, 2018
DistributionSetup Package
Current statusReleased

 

Features

New Software-as-a-Service (SaaS) integration connector

In this release of Snow Integration Manager, a new group connector has been added for SaaS. The SaaS integration connector provides integration with a range of SaaS products, extracting information about subscriptions, users and usage information. Once the information has been transferred into Snow License Manager it provides new views providing visibility into areas such as the users that have been assigned a subscription and if they have used their account, total monthly subscription cost, and an overview of the account activity as a percentage of the total number of subscriptions.

The SaaS products supported in SIM 5.8 are:

  • Box
  • Cisco WebEx
  • Dropbox
  • Google G Suite
  • Salesforce SalesCloud
  • Zendesk
Enhancements 
  • Updated connectors for Snow for ServiceNow 3.1, introducing support for ServiceNow Jakarta and Kingston releases. Snow for ServiceNow 3.1 is not backwards compatible.

Corrections 

  • When the BIOS release date is not found, the connector returns 01-01-1980 to prevent errors related to empty fields in Snow License Manager.

  • Domain names are checked for in two different columns, eliminating empty domain name issues after upgrading DellKACE.

  • All installed software is now collected, regardless of DellKACE's built-in recognition (PRB0041164)

Product dependencies

  • The new SaaS connector requires SLM 8.3.x or higher.
  • Snow for ServiceNow 3.1 requires SLM 8.2.7 or higher.

Release Information

ProductSnow Integration Manager 
New version5.7.0
Release DateMarch 8, 2018
Current StatusReleased

The setup file for SIM 5.7 and Snow for ServiceNow scripts can be downloaded from our product share and from the external ftp:

 

NEW FEATURES

Remedyforce connector

ITSM Managers often struggle to keep their CMDB up to date with the computers, users, and software consumed in their organization. An accurate and up-to-date CMDB enables the IT service desk to effectively manage requests, saving time and reducing costs. The Remedyforce connector automatically exports Snow Data to a Remedyforce CMDB instance, so that it is an accurate reflection of the IT estate. Software titles and data are normalized, consolidating multiple data sources.

TOPdesk connector The initial version of this connector enables data to be exported from Snow License Manager into to an optimized CSV file, which can be imported into TopDesk. By integrating with a range of popular ITSM platforms, such as Service Now, TOPdesk, and RemedyForce, Snow provides the IT service desk with a single pane-of-glass access to automatically maintained asset information for software and users, reducing time to resolution for tickets and improving the user experience for employees.

Microsoft Intune Hybrid with SCCM Enables data to be imported from the Intune add on in SCCM.

Snow License Manager Data Exporter Enables easy export of data from Snow License Manager to a generic format.

ENHANCEMENTS

BMC connector – support for clustered software

Introduced in BMC Discovery 11 (formerly known as BMC ADDM), active software instances on a cluster will be visualized in Snow License Manager as a software row on the cluster host.

BMC connector – option to include Oracle data When selected, this option ensures that any Oracle data present in a BMC environment, will be picked up by the connector – requires Snow Oracle Management Option.

 

Microsoft Office 365 connector uses Graph API Late December 2017, Microsoft announced the availability of Microsoft Graph, an API -based method for retrieving usage reports from their Office 365 services. In the same announcement, they delivered the news of the deprecation of several PowerShell cmdlets – which was used by the previous version of the Office 365 connector to retrieve the number and type of activities that a user participated in while connected to Skype for Business Online.

Now that the Graph API is out of Beta, we are releasing our new version of the Office 365 connector, which fetches activity information for Exchange and Skype directly from the Graph API. Additional setup to configure the Graph API is required, see User Guide: Microsoft Office 365 Connector for more information.

 

CORRECTIONS

  • The correct number of processors is now retrieved for older versions of XenServer
  • ADDM connector now parses 'Application Clusters' correctly.
  • MobileIron connector now works with on-premise version of MobileIron
  • DellKace connector missing domain name and applications now recognized
  • Hyper-V connector no longer uses deprecated features in the SDK (Msvm_KvpExchangeDataItem.Name key).
  • Landesk connector now fetches the correct metering information
  • Citrix XenServer connector now imports network interface cards correctly
  • vSphere connector no longer crashes when duplicate URI's are added in the server configuration view
  • Fixed issue where the Hyper-V connector got a "invalid namespace" error and then aborted the aggregation

The connector to IBM’s BigFix system-management software has been overhauled. The connector now creates an inventory report similar to the CSV import of the pvu_sub_capacity.csv file. An opt-in feature has been added to enable inclusion of non-PVU software in the inventory report – data that is not included in the pvu_sub_capacity.csv file.

 

Release information

Product:                              Snow Integration Manager
New version:                      5.6
Build no:                             #459
Release date:                     November 30,  2017
Distribution                       Setup package
Current status:                  Released

Enhancements in SIM 5.6

BigFix connector
Based on customer feedback, the connector to IBM’s BigFix system-management software has been overhauled. The connector now creates an inventory report similar to the CSV import of the pvu_sub_capacity.csv file. An opt-in feature has been added to enable inclusion of non-PVU software in the inventory report – data that is not included in the pvu_sub_capacity.csv file.

ADDM connector now includes support for ADDM packages. 
Inventory data provided by ADDM is incomplete due to limitations in the ADDM Software Library. To overcome this issue, the ADDM connector now extracts ADDM packages, which contain the raw data about installed applications. When normalized through Snow’s Software Recognition Service (SRS), the package data together with the normalized software titles from ADDM produce an enriched inventory result.

ADDM connector – filter options
Additional filtering options for computers have been added to the connector enabling users to refine results of a search query. Two extra choices - ‘include’ and ‘exclude’ have been added to the existing ‘equals’ and ‘not equals’ filters.

iQuate connector – performance improvement
Performance issues related to the iQuate connector, particularly noticeable in large estates, have been addressed by creating temporary data tables and batch fetching results – live tests show significant performance improvements.

AWS connector – stopped instances of virtual machines are now shown in Snow License Manager

Airwatch connector – Smart Groups enabled
The connector now recognizes AirWatch Smart Groups. When enabled, Smart Groups are fetched from the AirWatch server and presented to the user in Snow License Manager. To import the computers within a Smart Group, select the group and import. Computers belonging to multiple groups selected for import will only be imported once.

 

Corrections in SIM 5.6

  • O365 connector: setup error ”Failed to get Customer” no longer occurs.
  • O365 connector: convert toJson error arising due to existence of quotes in usernames no longer arises.
  • SDM connector: now supports multiple SDM domains.
  • VMware connector: no longer crashes when VMs on a server are inaccessible.
  • AirWatch connector: no longer removes all values from connector properties window when AirWatch service is down.
  • AWS connector: now supports EU-West-2 as a region.

SIM Product Update

Snow Integration Manager 5.5, part of the Snow Cloud Discovery release 2017:2, is officially released to market

With SIM 5.5 Snow adds two new connectors for AWS and Azure discovery.

 

Release information

Product:                          Snow Integration Manager
New version:                   5.5
Build no:                          #343
Release date:                   September 27,  2017
Distribution                       Setup package
Current status:                 Released

 

New Features in SIM 5.5

CLOUD Infrastructure discovery

Uncontrolled release of cloud computing into an organization can lead to cloud sprawl, expensive software installs on unused machines, and incorrectly dimensioned VMs. The result is overspend and audit risk. Discovery mitigates these risks by providing visibility into the cloud infrastructure and revealing the blind spots, by uncovering the unknowns that are a potential source of risk.

Snow's Cloud Infrastructure Discovery solution gathers data from the cloud environment, to deliver visibility in terms of service level adoption and highlighting of non-inventoried virtual machines – lowering the potential for overspend and incompliance. 

New Connector - Azure Discovery

The Azure Discovery connector links to the Azure IaaS environment retrieving data about the current VM estate.

New Connector - AWS Discovery

The AWS Discovery connector links to the AWS IaaS environment retrieving data about the current VM estate. 

A new package was uploaded July 5, 2017:  SIM 5.4 build No.266

To accelerate the speed of Software Asset Management (SAM) adoption and minimize the disruption associated with implementing a new technology, Snow makes it easy to integrate the SAM platform with existing investments such as autodiscovery tools, IT Asset Management (ITAM) solutions and Service Desks.  

Snow Integration Connectors reduce both licensing and implementation costs by taking advantage of existing investments and avoiding technology duplication. 

Release information

Product:                  Snow Integration Manager

New version:          5.4

Release date:         June 21, 2017

Distribution:           Setup package

Current status:      QA approved

 

Features in Snow Integration Manager 5.4

ServiceNow Catalog 2.0.x connector enhancements*

The Snow for ServiceNow Catalog connector is now a certified ServiceNow scoped application. To integrate this connector into ServiceNow, the corresponding ServiceNow app needs to be installed into the ServiceNow instance from the ServiceNow Store. Please
review the Installation and Configuration User Guide for Snow for ServiceNow for more details.


Technical enhancements included in this release are:

  • Moved from Global to scoped application
  • Added to Software Models:
    • license_metric
    • application_family
    • application_family_id
  • Added support for license compliance check towards non-DMZ exposed SLM webAPI by utilizing the ServiceNow MID server component as a proxy server
  • Bug fixes and general improvements


ServiceNow CMDB 2.0.x connector enhancements*

The Snow for ServiceNow CMDB connector is now a certified ServiceNow scoped application. To integrate this connector into ServiceNow, the corresponding ServiceNow app needs to be installed into the ServiceNow instance from the ServiceNow Store. Please review the user guide for more details


Additional technical enhancements:

  • Added to Users:
    • snow_organization
  • Added to Computers:
    • snow_organization
  • Added mobile devices
  • Bug fixes and general improvements

 

*When upgrading from an earlier version of the ServiceNow integration connectors, review the user guide, upgrade guide, and migration guide thoroughly before upgrading the integration between Snow and ServiceNow.


Corrections in Snow Integration Manager 5.4

  • Office 365 connector now supports proxy e-mail addresses

 

Release information

Product:                       Snow Integration Manager

New version:               5.2.1

Release date:              March 14,  2017 

Distribution:                Setup package

Current status:           Released

 

Enhancements 

  • A new output folder for announcement files (DiscoveryData) has been introduced
  • Text box and labels are now left aligned in the BigFix connector
  • Consolidation of connector names

Corrections

  • When a new log-level is set, SIM now dynamically recognizes it, no longer requiring a restart of the application (TFS10240)
  • Chassi tags and service tags are now collected from servers within the Cisco Blade Enclosure.
  • Servers no longer show up in the vSphere web client with the same serial numbers (TFS12933, TFS7378)
  • SIM no longer defaults to a lower TLS protocol for BigFix connector, and logs are available again (TFS15308)
  • SCCM connector no longer generates duplicate client tags in Snow xml files (TFS14918, TFS15679)

 

Released January 26

 

Release information

Product:                       Snow Inventory Agent for Unix

New version:               5.0.3

Release date:              January 26, 2017

Distribution:                Snow Update Service

Current status:            Released

 

Enhancements in Snow InventoryAgent for Unix 5.0.3

  • Help text is now available through the command line argument ‘-h’ aligning with agents for other platforms (MacOS, Linux, and Windows)
  • Running the Unix agent without command line arguments performs a scan, even if connection is not available to Inventory Server. The scan now runs as soon as the connection becomes available.
Released January 19

Release information

Product:                               Snow Integration Manager (SIM)

New version:                       5.2

Release date:                      January 19, 2017

Distribution:                        Setup package

Current status:                    Released

 

New functionality in Snow Integration Manager 5.2

Added support for Snow for ServiceNow Express

ServiceNow Express - CMDB Integration enables organizations to use multiple inventory sources to populate the CMDB in ServiceNow Express with common vendor names, application titles, and versions.  Snow Software - CMDB Integration populates the CMDB in ServiceNow Express with cleansed and normalized data incorporating all IT assets (hardware and software) across all IT platforms in use by the organization. This makes it easier and faster for ServiceNow Express users to achieve their goals in areas such as request management, change management, cost management, incident resolution and problem management.

The IQuate connector now supports gathering inventory information on Linux applications from iQSonar.

Corrections in Snow Integration Manager 5.2

  • The IBM BigFix connector now supports data consolidation for scenarios with multiple inventory sources. (13049)
  • Fixed an issue where MDM connectors did not deliver OS type properly. (13816)

It's my pleasure to announce the official release of Snow Integration Manager 5.1.1

 

Released December 8
- Release information -

 

Product: Snow Integration Manager (SIM)
New version: 5.1.1
Release date: December 8, 2016
Distribution: Setup package
Current status: Released

 


Corrections in Snow Integration Manager 5.1.1

 

BigFix Connector – correction of missing PVU-values for some software instances. The correct software version is now retrieved from instances with PVU values. 

 

Snow Integration Manager 5.1.1 Release Notes