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Snow for ServiceNow Release Communication

Released on March 14, 2019.

 

Snow for ServiceNow 3.3 is a certified platform integration between Snow License Manager and the ServiceNow NOW platform. Building on features and capabilities introduced in earlier versions, this latest release of Snow for ServiceNow further enhances the integration between the world’s leading Software Asset Management and ITSM platform, providing customers with a combined value through standardized and certified integration.

Release information

Product:                Snow for ServiceNow
New version:         3.3
Release date:        March 14, 2019
Distribution:          ServiceNow  store
Current status:      Released

FEATURES

Software usage for ServiceNow Software usage data – which includes, for example, information about when an application was installed, when it was first used, most recent usage, number of times used (runs), the average length of each run, and a user count – provides insight into how an application is being consumed by users. Usage data is now extracted from Snow License Manager for use in ServiceNow. Stored in standard software instance tables and linked directly to each computer CI, usage data is now available to all applications, processes, and workflows across the ServiceNow platform.

Support for Snow License Manager custom fields

Custom fields defined in Snow License Manager can now be added to the list of fields maintained by Snow for ServiceNow. Once transferred to ServiceNow, customfield data is stored in dedicated staging tables and linked to dedicated transform maps. This feature enables custom fields created in Snow License Manager to be correlated with the desired destination in ServiceNow and provides a standardized method for aggregating customfield data from Snow to ServiceNow.

Additional filtering options

To further refine the data Snow for ServiceNow needs to maintain, additional filterLnJ options Include Servers and Include Non-Servers are now part of the connector configuration for ServiceNow CMDB. These options increase the flexibility of Snow for ServiceNow, by supporting aggregations that target specific computer environments such as, just the server estate, or the workstation/ laptop/mobile/cloud estate.

A full version of the release notes can be found here

Download from ServiceNow Store

Product and Service Catalog Update:

https://store.servicenow.com/sn_appstore_store.do#!/store/application/a4c988b60f936a0029698c9ce1050e10/3.3.6

 

CMDB Integration:

https://store.servicenow.com/sn_appstore_store.do#!/store/application/04a81ff90fbde200bb508fbce1050e2e/3.3.28

 

Released on March 14, 2019

Release information

Product:                 Snow Inventory Agent for Windows
New version:          6.1.0
Release date:         March 14, 2019
Distribution:           SUS package
Current status:      Released
 

Features 

  • Browser extension for Microsoft Edge.

Enhancements 

  • Security hardening through compilation options.
  • Reduced memory usage for web metering rules.
  • Enhanced script-tampering protection.
  • Diagnostics enabler for cloud application metering.
  • Hardening of dll search path.

Corrections 

  • When no value is set for encryption path in snowagent config the default value now points to the correct folder.
  • Issues related to invalid metering data collected from computers that are locked at midnight or locked when the agent runs the scheduled scan have been resolved, ensuring that all data collected by the agent is processed. 
  • Logging of registry entry errors arising due to the 32-bit version of the agent looking in the 64-bit registry for install/uninstall data have been corrected. The agent now searches the correct registry based on its architecture.
  • Product keys for Windows 8 and higher are now correctly extracted from the target machine. ▪ The number of monitors connected to a machine and their resolution is now correctly reported in inventory scans.

Release information

Product:                 Snow Inventory Server
New version:          5.4.2
Release date:         March 05, 2019
Distribution:           SUS package
Revision Number: 405
Build number:       5.4.2.1278
Current status:      Released

Enhancements in Snow Inventory Server 5.4.2

  • Error handling for invalid characters.
  • Support for new chassis types.
  • Improved IP address normalization.
  • Simplified logging.

Corrections in Snow Inventory Server 5.4.2

  • Pre-recognized software rows created by external data sources are no longer generating a duplicate key in object errors. Hashing has been extended beyond the first 100 characters to the entire product name ensuring unique entries (PRB0040341).
  • Processing of snowpack files now ignores duplicate user login entries to ensure that primary key violation errors are no longer generated (PRB0041653).
  • Hostname only mode has been modified to identify different types of agent reporting for the same hostname, ensuring that correct network topologies are created (PRB0041654).
  • Applications installed on a Windows computer that is neither a server nor virtual desktop infrastructure (VDI) is no longer incorrectly tagged as Terminal Server (TS) applications (PRB0041666). This correction is also supported in Snow Inventory Server version 6.0.1 and higher.
  • Additional error handling has been added to prevent incorrect processing of application pathnames containing a period (.). Such pathnames are now correctly interpreted, and a corresponding software row for the application is created in the Inventory database (PRB0041931).
  • If a name cannot be retrieved for a web application, then it is not possible to extract metering for that application. Additional error handling has been added to log such scenarios, ensuring that the Data Update Job no longer fails when it tries to process empty application names, as such entries will no longer be stored in the Inventory database (PRB0041992).
  • Virtual machines (VMs) running on Red Hat Linux environments are now correctly recognized as such (PRB0042115).
  • Snowpack files are now processed by Snow Inventory Server in chronological order ensuring that errors logged due to processing on a first come first served basis no longer arise (PRB0040756). This correction is also supported in Snow Inventory Server version 6.0.1 and higher.

Snow is pleased to announce the patch release of Snow Inventory Server 6.0.4, which includes support for Snow License Manager 9.0.1. The update to Snow Inventory Server 6.0.4 is carried out through Snow Update Service (SUS).

Release information

Product:                 Snow Inventory Server
New version:          6.0.4
Release date:         February 05, 2019
Distribution:           SUS package

Revision Number:  396

Build number:        6.0.4.1217
Current status:       Released

Enhancements in Snow Inventory Server 6.0.4

  • Compatibility with Snow License Manager 9.0.1.

Known limitations in Snow Inventory Server 6.0.4

Disk-space information about the APFS file system (introduced in macOS High Sierra) and gathered by the Snow Inventory agent for macOS versions 6.0.0 and higher, is not yet fully supported by Snow Inventory Server. Full support will be provided in an upcoming release of Snow Inventory Server

Product Dependencies

Upgrading to Snow License Manager 9.0.1 requires Snow Inventory Server 6.0.4 or higher.

 

Release Notes

Released on January 16, 2019.

Release information

Product:                 Snow Inventory Server
New version:          6.0.3
Release date:         January 16, 2019
Distribution:           SUS package

Revision Number: 385

Build number:       6.0.3.1174

Current status:      Released

Enhancements in Snow Inventory Server 6.0.3

  • Compatibility with Snow License Manager 9.
  • Additional diagnostics in cloud application metering.

Known limitations in Snow Inventory Server 6.0.3

Disk-space information about the APFS file system (introduced in macOS High Sierra) and gathered by the Snow Inventory agent for macOS versions 6.0.0 and higher, is not yet fully supported by Snow Inventory Server. Full support will be provided in an upcoming release of Snow Inventory Server

Product Dependencies

Upgrading to Snow License Manager 9.0.0 requires Snow Inventory Server 6.0.3 or higher.

 

Release Notes: Snow Inventory Server 6.0.3

Release information

Product:                Snow Inventory Agent for Unix
New version:         6.0.2
Release date:        December 12, 2018 
Distribution:          SUS
Current status:     Released

Corrections

  • In order to get a full software inventory on Solaris 11, both the commands "pkginfo" and "pkg info" are used. 
  • Solved an issue where the agent would exit with error code due to characters not belonging to POSIX character set in the name of a file belonging to a package. 
  • Solved an issue with sparc64 processor model not being recognized due to the agent comparing the name case sensitive. 
  • Solved an issue where the agent could get stuck during scanning if the output from the "file"-command outputs more data than the system is prepared to handle. 
  • The version number of the Solaris 10 operating system is now correctly inventoried.

Released on 22nd of November 2018.

Release information

Product:                Snow Inventory Server
New version:         6.0.2
Release date:        Nov 22nd, 2018
Distribution:          MSI & SUS package

Current status:      Released

Enhancements in Snow Inventory Server 6.0.2

  • The following enhancement has been implemented in Snow Inventory Server version 6.0.2: Minor modifications have been made in the contract between Snow Inventory Server and Snow License Manager. These changes support the upcoming major release of Snow License Manager and relate to data quality and architecture modifications implemented in the Data Update Job for Snow License Manager 9. As such, this release of Snow Inventory Server is significant for customers planning to upgrade to Snow License Manager 9.

Known limitations in Snow Inventory Server 6.0.2

  • Disk-space information about the APFS file system (introduced in macOS High Sierra) and gathered by the Snow Inventory agent for macOS versions 6.0.0 and higher, is not yet fully supported by Snow Inventory Server. Full support will be provided in an upcoming release of Snow Inventory Server.

Released on 22nd November 2018

Release information

Product:                 Snow Inventory Oracle Middleware Scanner
New version:         1.0.0
Release date:        November 22, 2018
Distribution:          SUS
Current status:      Released

Product Overview

To optimize spend on Oracle middleware, an understanding of the software installed on an estate is crucial. However, achieving such insight for Oracle middleware can be challenging and time-consuming. Similar to databases, middleware licensing is further complicated by virtualization technologies. In our commitment to optimizing enterprise software spend and mitigating risk, this first middleware offering from Snow provides inventory data for Oracle WebLogic Server. The Snow Inventory Oracle Middleware Scanner is a dedicated component of Snow Inventory that collects information related to Oracle WebLogic Server installations.
This version of Snow Inventory Oracle Middleware Scanner supports Oracle WebLogic Server version 12 and higher.

Product Dependencies

The Snow Inventory Oracle Middleware Scanner is a standalone component that must be triggered either by crontab job in Linux/Unix environments or by a PowerShell script in Windows. The Snow Inventory Oracle Middleware Scanner requires Inventory agents 6 and higher and is compatible with Snow Inventory Server 6.0.2 environments and higher. Snow License Manager 9 or higher is required to process, normalize, and perform software recognition for Oracle WebLogic Server.

Known Limitations

  • This version of Snow Inventory Oracle Middleware Scanner supports Oracle WebLogic Server version 12 and higher.
  • In this first version, Snow Inventory Oracle Middleware Scanner uses file scanning to find installations and identify Oracle WebLogic Server editions. It does not support process scanning.
  • Correct recognition requires that Oracle WebLogic Server be installed according to the standard installation process.
  • Recognition is limited to Standard and Enterprise Editions.

Released on November 21, 2018

Release information

Product:                Snow Inventory Oracle Scanner
New version:         6.0.1
Release date:        November 21, 2018
Distribution:          SUS
Current status:     Released

Enhancements

The following enhancements have been implemented in Snow Inventory Oracle Scanner version 6.0.1:

  • Data about Oracle databases is now extracted from the Oracle environment even if it is not possible to run the inventory scan on an instance, or if the scan fails.
  • Discovery of the ORACLE_HOME for running Oracle Database instances has been enhanced to avoid manual configuration of an oratab file or the ORACLE_HOME variable for each database instance.
  • Oracle user credentials are no longer passed to sqlplus on the command line.
  • Initial checks are now carried out on a server to determine if Oracle databases are present. If not, no scanning takes place, improving the response time for Windows environments.
  • Logging for configuration issues has been improved.

Corrections

The following corrections have been implemented in Snow Inventory Oracle Scanner version 6.0.1:

  • Detection of the Locator feature and Spatial and Graph options are now clearly separated to avoid erroneous detection of these options.
  • Error handling for NullPointerException when aggregating Options has been improved so that inventory of Oracle databases is no longer incomplete.
  • Multiple item entries are no longer reported for a database if the scan of another database generates errors.
  • Debug mode no longer generates corrupted .snowpack files

Release information

Product:                 Snow Inventory Agent for Linux
New version:         6.0.0
Release date:        October 23, 2018
Distribution:          SUS and MSI package
Current status:     Released

Features

The following feature has been implemented in Snow Inventory Agent for Linux version 6.0.0:

Support for additional types of inventory information

Snow Inventory Agent for Linux 6.0.0 has been prepared to support the extraction of additional types of inventory data to be included in a scan. In this release, support has been added for Snow Oracle Middleware Scanner – a component that will be released later this year. Details of the data extracted will be shared in the release notes for Snow Oracle Middleware Scanner.


Enhancements

The following enhancements have been implemented in Snow Inventory Agent for Linux version 6.0.0:

  • To ease troubleshooting, the agent now logs the full pathnames of the locations it scans.
  • OpenSSL library has been updated from version 1.0.2 to 1.0.2n. 
  • cURL library has been updated from version 7.40 to 7.58.0. 
  • Zlib library has been updated from version 1.2.08 to 1.2.11.


Corrections

The following corrections have been implemented in Snow Inventory Agent for Linux version 6.0.0:

  • Invalid (non UTF-8) characters are no longer included in inventory scan files (snowpack) but are now replaced with the valid � character.
  • The Snow Inventory Oracle Scanner (SIOS) now executes correctly even if the inventory agent is run from a different working directory. The SIOS executable must, however, be placed in the same location as the agent (PRB0041359).
  • Instead of returning a count of 1, the agent now calculates the correct CPU count for virtualized environments containing multiple Linux virtual servers with identical physical IDs. (PRB0041430)
  • Amazon Linux AMI versions 2016.03 and 2014.3 are now recognized by the agent. (PRB0041486)
  • The Model and Manufacturer data are now stored correctly for Parallels desktop environments.

 

Releasenotes

Release information

Product:                Snow Inventory Agent for Windows
New version:         5.3.1
Release date:        October 23, 2018
Distribution:          SUS and MSI Package
Current status:     Released

 

Summary

A privilege escalation exploit vulnerability, CVE 2018-17778, has been identified. The external component cpuidsdk.dll v.1.2.0.6 in Snow Inventory Agent for Windows was reported as vulnerable to this privilege escalation exploit. At the time of publishing this bulletin this vulnerability has not been made public yet and is under review.
While this vulnerability has not yet been published, Snow is releasing an update of Snow inventory agent, the external component of cpuidsdk.dll was updated to the latest version v.1.2.1.2, which mitigates this vulnerability.

Security

Updated an external component CPUIDSDK.dll from 1.2.0.6 to 1.2.1.2 due to a discovered privilege escalation vulnerability CVE-2018-17778.
See security bulletin SN-181010-1 for additional information.

Enhancement

The following enhancements have been implemented in Snow Inventory Agent for Windows version 5.3.1:

  • A newer version of the third-party CPUID component has been included, which has improved CPU detection for:
    • AMD desktop Raven Ridge APU (AM4)
    • Intel Coffee Lake processors and Z370 platform
    • Intel Skylake-X HCC processors
    • Intel Xeon Skylake-SP and Xeon/W Skylake processors
    • Intel Xeon Phi Knight Landing Intel 9th generation Core family (Coffee Lake 9900K, 9700K, 9600K, 9600, 9500 and 9400).
    • Intel Coffee Lake-U processors.
    • Intel Z390.
    • AMD ThreadRipper 2000.

 

Release Notes and Security Note: Snow Inventory Agent 5.3.1 for Windows

Release information

Product:                 Snow Inventory Agent for Windows
New version:         6.0.2
Release date:        October 23, 2018
Distribution:          SUS and MSI Package
Current status:     Released

 

Summary

A privilege escalation exploit vulnerability, CVE 2018-17778, has been identified. The external component cpuidsdk.dll v.1.2.0.6 in Snow Inventory Agent for Windows was reported as vulnerable to this privilege escalation exploit. At the time of publishing this bulletin this vulnerability has not been made public yet and is under review.
While this vulnerability has not yet been published, Snow is releasing an update of Snow inventory agent, the external component of cpuidsdk.dll was updated to the latest version v.1.2.1.2, which mitigates this vulnerability.

Security

Updated an external component CPUIDSDK.dll from 1.2.0.6 to 1.2.1.2 due to a discovered privilege escalation vulnerability CVE-2018-17778.
See security bulletin SN-181010-1 for additional information.

Enhancement

The following enhancements have been implemented in Snow Inventory Agent for Windows version 6.0.2:

  • A new agent configuration setting has been added, http.timeout. This setting defines the timeout value, in seconds, for requests to the server endpoint. The default value is 15 seconds.
  • A newer version of the third-party CPUID component has been included, which has improved CPU detection for: 
    • Intel 9th generation Core family (Coffee Lake 9900K, 9700K, 9600K, 9600, 9500 and 9400)
    • Intel Coffee Lake-U processors.
    • Intel Z390.
    • AMD ThreadRipper 2000.

Release Information

ProductSnow Inventory Oracle Scanner  
New version6.0.0
Release DateOctober 3rd, 2018
DistributionSUS 
Current StatusReleased

 

Enhancements

The following enhancements have been implemented in Snow Inventory Oracle Scanner, version 6.0.0:

  • Additional detection checks have been added to support Oracle options:
    • SPATIAL_VECTOR_ACCELERATION – Spatial and Graph Option
    • ENCRYPT_NEW_TABLESPACES – Advanced Security Option

Corrections

  • The following corrections have been implemented in Snow Inventory Oracle Scanner, version 6.0.0:

    • Triggering the advanced compression option has been corrected to ensure that the capability runs as expected. (PRB0041673)
    • Logging of syslog can now be enabled and disabled using the Syslog setting in the logging section of the agent configuration file – applicable for Snow Inventory agents for Unix and Linux. (PRB0040657)

 

 

 

Link to Release Notes

Release Information

ProductSnow Inventory Agent for Windows 
New version6.0.0
Release DateOctober 2, 2018 
DistributionSUS 
Current StatusReleased

 

Features

Support for additional types of inventory information

Inventory Server 6.0.0 has been prepared to support the extraction of additional types of inventory data to be included in a scan. In this release, support has been added for Snow Oracle Middleware Scanner – a component that will be released later this year. Details of the data extracted will be shared in the release notes for Snow Oracle Middleware Scanner.

Enhancements

  • To ensure that the Windows agent can determine when to trigger a scan, the agent stores the time for next scan on the local machine. If the agent is started and the stored time has passed, a scan is carried out immediately.
  • A newer version of the third-party CPUID component has been included, which has improved CPU detection for:
    o AMD desktop Raven Ridge APU (AM4)
    o Intel Coffee Lake processors and Z370 platform
    o Intel Skylake-X HCC processors
    o Intel Xeon Skylake-SP and Xeon/W Skylake processors
    o Intel Xeon Phi Knight Landing
  • The agent can now be updated to a newer version directly from Inventory Server – even if it is not installed in the default location.
  • Improved memory allocation reduces the memory usage of the agent.
  • The following file attributes are now included in the scan result: product_name, product_version, original_filename and file_description.

Corrections

  • The setting to enable scanning on all local disks (<LocalDisk>) has been deprecated. We have added a new setting, Software-Include, which will function together with the existing Software-Exclude configuration settings. If Software-Include paths are present in the agent configuration file, the agent will scan the specified paths. If Software-Include paths are not set, the agent will scan all local disks. If Software-Exclude paths are included, these spaces will not be included in the scan.
  • Physical memory slot information is now gathered correctly.
  • The Snow Inventory Oracle Scanner (SIOS) now runs correctly even if the inventory agent is running from a different working directory. The SIOS executable, however, needs to be placed in the same folder as the agent.
  • Lingering application metering data for applications that have been removed no longer causes software rows to be created for the removed application.

Release Information

ProductSnow Inventory Agent for Windows 
New version6.0.0
Release DateOctober 2, 2018 
DistributionSUS 
Current StatusReleased

 

Features

Support for additional types of inventory information

Inventory Server 6.0.0 has been prepared to support the extraction of additional types of inventory data to be included in a scan. In this release, support has been added for Snow Oracle Middleware Scanner – a component that will be released later this year. Details of the data extracted will be shared in the release notes for Snow Oracle Middleware Scanner.

Enhancements

  • To ensure that the Windows agent can determine when to trigger a scan, the agent stores the time for next scan on the local machine. If the agent is started and the stored time has passed, a scan is carried out immediately.
  • A newer version of the third-party CPUID component has been included, which has improved CPU detection for:
    o AMD desktop Raven Ridge APU (AM4)
    o Intel Coffee Lake processors and Z370 platform
    o Intel Skylake-X HCC processors
    o Intel Xeon Skylake-SP and Xeon/W Skylake processors
    o Intel Xeon Phi Knight Landing
  • The agent can now be updated to a newer version directly from Inventory Server – even if it is not installed in the default location.
  • Improved memory allocation reduces the memory usage of the agent.
  • The following file attributes are now included in the scan result: product_name, product_version, original_filename and file_description.

Corrections

  • The setting to enable scanning on all local disks (<LocalDisk>) has been deprecated. We have added a new setting, Software-Include, which will function together with the existing Software-Exclude configuration settings. If Software-Include paths are present in the agent configuration file, the agent will scan the specified paths. If Software-Include paths are not set, the agent will scan all local disks. If Software-Exclude paths are included, these spaces will not be included in the scan.
  • Physical memory slot information is now gathered correctly.
  • The Snow Inventory Oracle Scanner (SIOS) now runs correctly even if the inventory agent is running from a different working directory. The SIOS executable, however, needs to be placed in the same folder as the agent.
  • Lingering application metering data for applications that have been removed no longer causes software rows to be created for the removed application.

 

Release Notes SIM 5.10