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Snow License Manager

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Snow License Manager version 9.5.1 is due to release on December 12, 2019. This version introduces various enhancements to its Office 365 solution. Snow recommends some best practices to be followed as part of upgrading to Snow License Manager version 9.5.1. 

 

Office 365 migration awareness  

As a result of the architectural improvements of the o365 component, a migration job will start instantly after the successful upgrade to 9.5.1. In order to achieve a successful migration, we strongly advise to not trigger or schedule an o365 aggregation in Snow Integration Manager the same day as the upgrade to 9.5.1. More detailed information about the upgrade procedure will be published along with the release on December 12, 2019

 

Clarification around o365 user activity insights  

Snow has identified a known limitation that unlinked users are not presented in the “All Users” grids for subscription plans that contains activity parameters from both on-prem applications and the o365 portal.  

Examples of such subscription plans are the Microsoft Office E3/E5 subscriptions. In the meantime, getting a list of all users and their respective activity can be achieved by filtering the report named Microsoft Office 365 user activity and cost per subscription plan. 

 

Clarification around service dependencies 

In version 9.5.1 and later, some services are dependent on each other. SUS will start the services in a pre-defined order. For Windows to start the services in correct order after a reboot, the following dependencies are added to the services:  

  • SnowLicenseManagerDataAccessService depends on SnowNats 
  • SnowLicensing depends on SnowNats and SnowLicenseManagerDataAccessService 
  • SnowLicenseManagerOffice365Service depend on SnowNats, SnowLicenseManagerEventstoreService and SnowLicenseManagerDataAccessService 
  • SnowAdoveCCService depend on SnowNats and SnowLicenseManagerEventstoreService   

If a service is started without its dependency it will make five times attempt to connect to the other service and if it fails, then this service stops. 

Snow License Manager was released in phase rollout on November 6, 2019, with General Availability (GA) planned for November 21, 2019. During the first phase of use, an issue was found in the contract between Snow Integration Manager (SIM) and the Snow License Manager (SLM). 

The issue has now been fixed and is under test. All the customers who are on Snow License Manager 9.4.1 or Snow License Manager 9.5.0 should upgrade to Snow License Manager 9.5.1. The planned release of Snow License Manager 9.5.1 is week starting on December 9, 2019, and it will be available to all the customers. 

More information about the content of Snow License Manager 9.5.1 will be available through release notes, Snow Globe, Support Portal, and Partner Portal as we get closer to the release date.

Released on 6th November 2019

Release information

Product:Snow License Manager
New version: 8.3.11
Release date: 06 November 2019
Distribution:SUS package
Current status:Released

 

Updated technical documentation 

 The updated technical documents in this release are: 

Enhancements in Snow License Manager 8.3.11:

  • Security Improvements against Denial‐of‐Service Attacks

Corrections in Snow License Manager 8.3.11:

  • The report criteria Has any value now correctly filters out empty strings for all reports (PRB0042904).
  • Office 365 Cloud Activity charts have been updated to include Microsoft Power BI Pro (PRB0042593).
  • Deleted organizational nodes no longer generate duplicates in the Inventoried computer per month widget (PRB0042389).
  • Manual downgrade paths can now be altered to also include applications across platforms (PRB0042562).
  • The JobVMHostAssociation procedure is updated to prevent duplicates in the host history report (PRB0042681).

Snow License Manager 9.5.1 will replace the release of 9.5.0.

Release information

Product:Snow License Manager
New version: 9.5.1
Release date: 06 November 2019
General Availability12 December 2019
Distribution:SUS package
Current status:Released

About this Release

Note that the subsequent release of Snow License Manager 9.6.0, will be released in January; with general availability set for the beginning of February 2020. We advise you to review the preliminary release notes for Snow License Manager 9.6  to determine your most appropriate update path. 

Features in Snow License Manager 9.5.1:

  • Visualize product-centric Oracle License Compliance using dashboard
  • Automatic dynamic license assignment (phase 1)

Enhancements in Snow License Manager 9.5.1:

  • Improvement in Oracle Management Option background services.
  • Office 365 Architecture Migration.
  • List all computers and List all applications page is removed.
  • Computers without antivirus software installed report.
  • New option to disable encryption of audit log data in Snow License Manager to support compatibility with SIEM software.
  • Snowboard full-width.
  • Include powered off VMs if they turned off less than 90 days.
  • Windows licenses covered by "site" license not excluded.
  • Small improvements in Reports.

Corrections in Snow License Manager 9.5.1:

  • The link address length has been increased when attaching a document to a license (PRB0042502).
  • When viewing a computer in Snow License Manager, the 'Entitlement state'-popup (with links to purchases and agreement) now works for all covered applications instead of only one (PRB0042692).
  • It is now possible to add Oracle order costs with culture-specific separators (PRB0042624).
  • The compliance summary will now show all installations in the column Total installations even if the installations are accounted for in a bundle (PRB0042576).
  • Password complexity has been updated to match the criteria specified in the user guide (PRB0041649).
  • The compliance tab on applications is now visible again on Internet Explorer 11 (PRB0042560).
  • It is now possible to view saved reports with the name adobe or oracle in them (PRB0042422).
  • Applications with other platforms are now visible in the Available applications field when setting manual downgrade paths (PRB0042562).
  • Activity charts are added to Microsoft Power BI Pro (PRB0042593).
  • Activity charts are added to Microsoft Project Online Premium (PRB0042606).
  • Improved performance of the "Most installed operating system" widget (PRB0042318).
  • Inventoried computer per month widget is not duplicating computers from deleted organization nodes anymore (PRB0042389).
  • The validation of thousand separators for license cost has been rewritten to prevent a validation error during the re-saving of licenses (PRB0042693).
  • The multi-computer delete functionality, which was updated in version 9.4.1 of Snow License Manager, now also updates the action log properly (PRB0042899).
  • Improved the way the office 365 connector communicates with the SLM API endpoint (PRB0043014).
  • The numbers in the Subscription Plans view reflect those in the Users views (PRB0043022).

Notes

Office 365 migration awareness  

As a result of the architectural improvements of the o365 component, a migration job will start instantly after the successful upgrade to 9.5.1. In order to achieve a successful migration, we strongly advise to not trigger or schedule an o365 aggregation in Snow Integration Manager the same day as the upgrade to 9.5.1. More detailed information about the upgrade procedure will be published along with the release on December 12, 2019

 

Clarification around o365 user activity insights  

Snow has identified a known limitation that unlinked users are not presented in the “All Users” grids for subscription plans that contains activity parameters from both on-prem applications and the o365 portal.  

Examples of such subscription plans are the Microsoft Office E3/E5 subscriptions. In the meantime, getting a list of all users and their respective activity can be achieved by filtering the report named Microsoft Office 365 user activity and cost per subscription plan. 

 

Clarification around service dependencies 

In version 9.5.1 and later, some services are dependent on each other. SUS will start the services in a pre-defined order. For Windows to start the services in correct order after a reboot, the following dependencies are added to the services:  

  • SnowLicenseManagerDataAccessService depends on SnowNats 
  • SnowLicensing depends on SnowNats and SnowLicenseManagerDataAccessService 
  • SnowLicenseManagerOffice365Service depend on SnowNats, SnowLicenseManagerEventstoreService and SnowLicenseManagerDataAccessService 
  • SnowAdoveCCService depend on SnowNats and SnowLicenseManagerEventstoreService   

If a service is started without its dependency it will make five times attempt to connect to the other service and if it fails, then this service stops. 

Hi Snow Globe,

as you know, we launched a SLM usability survey in summer, to get a better understanding of the everyday usage and experience of working in Snow License Manager. The User Experience team have, with help from other departments in Snow, sent out a voluntary survey to customers who work hands-on with Snow License Manager.

 

A huge thank you to those who provided feedback!


The learning will help guide our development efforts for future improvements of Snow License Manager.

You will find the summarized results here: SLM usability survey report customer results 

 

If you didn’t participate in this survey but would like to share about your experience using Snow License Manager, feel free to reach out to experience@snowsoftware.com

 

 

SLM Survey image

Released on October 15, 2019.

Release information

Product: Snow License Manager   
New version:      9.4.1
Release date:  15 October 2019 
Distribution:   SUS package
Current status:   Released

 

About this Release

This version of Snow License Manager is released on October 15, 2019. 

Snow License Manager 9.4.1 will replace the earlier limited release of Snow License Manager 9.4.0. Snow License Manager 9.4.0 has been removed and will not be available for use. Snow recommends the users of Snow License Manager 9.4.0 to upgrade to Snow License Manager 9.4.1 immediately to be able to use all the changes mentioned in this release notes.

Note that the subsequent release of Snow License Manager 9.5, will come soon; with general availability set for November 2019. We advise you to review the preliminary release notes for Snow License Manager 9.5 to determine your most appropriate update path. The preliminary release notes for Snow License Manager 9.5 will has been available since 25 September 2019.

Enhancements in Snow License Manager 9.4.1:

  • Ability to un-assign Oracle licenses
  • Added "Is multiple metrics" column in column selector on Search for applications page
  • Custom compare value type extended to 100 chars
  • Exclude Hyper-V only hosts by default
  • Provide an ability to include hyper-v only hosts into Windows Server license requirement manually

Corrections in Snow Snow License Manager 9.4.1:

  • Data Update Job in a Service Provider installation no longer reports an error after a Customer has been removed (PRB0042521).
  • The Data Update Job has been optimized to reduce execution time when transferring Software rows (PRB0042568).
  • The Data Update Job step Refresh Alerts has been optimized (PRB0042572).
  • Empty, duplicated, or 0.0.0.0 IP addresses are not shown in the computer list anymore.(PRB0042570)
  • Quarantine management will now correctly change a computers' state from 'Quarantined' to 'Inactive' when the configured threshold is met(PRB0042541).
  • We have corrected the API to display the compliance trend tab correctly(PRB0042515)
  • When adding a maintenance date while editing a License, the "Today" button will now properly select the current date (PRB0042574)
  • Resolved an issue when a device is used to run remote applications on servers in different organizations (PRB0042463).
  • When Oracle Database 18c is inventoried as part of the customer's Oracle estate, some customers may be experiencing UI issues in the Oracle Database Product instances overview. This latest version properly shows all inventoried Oracle Database 18c instances. (PRB0042520).
  • Some Oracle background processing tasks that need more time for execution on some customer environments, will now have the possibility to be reconfigured in order to complete successfully (PRB0042577).
  • Fixed gathering Web metering information (PRB0042086).
  • Resolved a conversion issue, due to specific regional settings, that prevented scheduled reports to be sent properly (PRB0042372).
  • Optimized the API request (PRB0042504)
  • When a user has a different region configured than English (US), adding a maintenance date to a license should no longer show a warning that the data is incorrectly formatted (PRB0042602).
  • A server that has Windows Server as the operating system and hosts virtual machines which have Windows Server installed now is excluded from Windows Server license requirement by default ( PRB0042398)
  • Added "Included in Windows Server license requirement" checkbox on Computer edit page General tab, which is visible only for hosts that have Windows Server OS. When checked, the host Windows Server installation will be counted in compliance Hyper-V only hosts are excluded by default. ( PRB0042398).
  • Fixed handling restricted user access when navigating from the "Datacenters and clusters" page to a data center/cluster details page. ( PRB0041897)
  • Displaying "Extended coverage" in the "Coverage reason" column in the "License tracking per computer" report when computers are covered by extended coverage. ( PRB0041606)
  • Fixed an issue where a deactivated CustomerId could prevent the Data Update Job from finishing. (PRB0042609)
  • Improved handling of multi delete computers in Snow License Manager. Users will no longer have to wait for the transaction to complete in the graphical interface. (PRB0042254)

SLM 9.4.0 was planned to reach General Availability (GA) on October 9. During the phased rollout we identified that one of the corrections mentioned in the release notes did not end up in the final package. This has now been fixed in the patch release of Snow License Manager 9.4.1 which will replace Snow License Manager 9.4.0 that has been withdrawn.

Information will be provided through release notes, Snow Globe, Support Portal and, Partner portal.

Snow License Manager 9.4.1 will go GA and be available on SUS on October 15 from around lunchtime (CET).

 

Snow’s Phased roll out releases

Snow has recently started doing releases in a phased manner for their products, Snow License Manager and Snow Inventory Server. The first phase goes only to a selected few customers. General availability follows within two weeks. The reasons for doing a phased rollout are:

  • Customers are given the possibility to play a pivotal role in the validation of new software releases and technology components.
  • Because the release isn’t rolled out to all customers at once, eventual problems can be fixed before or closely after the release is available for the larger mass. 

  • Furthermore, information learned from the early rollout phase can be applied to guide customers so that there are fewer issues post GA. 

If a defect, found during the phased rollout, must be fixed before GA, the dot version of the release will increase.

Depending on what will be discovered during the phased rollout, the length of this phase may vary and the GA date might change. Normally we strive for a period of maximum two weeks between Release to Market (RTM) and GA.

Just like in my latest blog post "Did you know? - Exporting all your machines" you may want to export or backup your licenses, to either save your current state or to import them into your test environment.

 

This is pretty easy to do - follow these steps to export your licenses:

 

  1. Open up the report "List all licenses" and choose the license you want to export. In my example i choose the following one:
  2. Click on Column selector and drag & drop the column "legal organisation" to the report.
  3. Now click on the three dots on the right side and choose Export -> Export as Excel.
  4. Open up your Excel which we will need to modify a bit, it should look like this:
  5. In the column "Legal organisation" you will now need to change the value, fitting to the target organisation in which you want to import the license. In my example i want to import the license to My Company / Germany / IT, which looks like this in the Organisation Structure in SMACC:

  6. The fields in the Legal Organisation column in my excel sheet need to be ROOT,DE,IT.

    Be sure that the target organisation is a legal entity. This option is set in SMACC. Otherwise you will not be able to add a license to this node.

  7. If you want to, you can change the quantity, license costs, etc.
  8. In your Excel sheet add the column "Assignment Type" and enter - by default - "Organization" as shown in the Screenshot in step 4.
  9. Now to import the license, open up SLM and go to Home - import data - license import.
  10. Make sure that the following mandatory fields are matching correctly to your sheet. If you use the exporting feature i've shown in the first steps, you need to choose the column Application as Application name:
  11. Make sure to select the legal organisation and the assignment type columns (which we created earlier)
  12. In the next step you should be able to preview the license which will be imported:
  13. And finally:
  14. You have now successfully duplicated the license:

Protip: The id is the one assigned to that license which you can see when opening the page

Protip: The id shown in step 13 is the one assigned to that license which you can see in the URL when opening the license in SLM:

Released on September 25, 2019

Release information

Product: Snow License Manager   
New version:      9.4.0   
Release date:  25 September 2019 
Distribution:   SUS package
Current status:   Released, phased rollout

About this Release

This version of Snow License Manager is released in a phased-rollout starting 25 September 2019. You will receive the update sometime between the start date and general availability.

Note that the subsequent release of Snow License Manager 9.5, will come soon; with general availability set for 6 November 2019. We advise you to review the preliminary release notes for Snow License Manager 9.5 to determine your most appropriate update path. The preliminary release notes for Snow License Manager 9.5 will be available around 25 September 2019.

Enhancements in Snow License Manager 9.4.0:

  • Ability to un-assign Oracle licenses
  • Added "Is multiple metrics" column in column selector on Search for applications page
  • Custom compare value type extended to 100 chars
  • Exclude Hyper-V only hosts by default
  • Provide an ability to include hyper-v only hosts into Windows Server license requirement manually

Corrections in Snow Snow License Manager 9.4.0:

  • Data Update Job in a Service Provider installation no longer reports an error after a Customer has been removed (PRB0042521).
  • The Data Update Job has been optimized to reduce execution time when transferring Software rows (PRB0042568).
  • The Data Update Job step Refresh Alerts has been optimized (PRB0042572).
  • Empty, duplicated, or 0.0.0.0 IP addresses are not shown in the computer list anymore.(PRB0042570)
  • Quarantine management will now correctly change a computers' state from 'Quarantined' to 'Inactive' when the configured threshold is met(PRB0042541).
  • We have corrected the API to display the compliance trend tab correctly(PRB0042515)
  • When adding a maintenance date while editing a License, the "Today" button will now properly select the current date (PRB0042574)
  • Resolved an issue when a device is used to run remote applications on servers in different organizations (PRB0042463).
  • When Oracle Database 18c is inventoried as part of customer's Oracle estate, some customers may be experiencing UI issues in the Oracle Database Product instances overview. This latest version properly shows all inventoried Oracle Database 18c instances. (PRB0042520).
  • Some Oracle background processing tasks that need more time for execution on some customer environments, will now have the possibility to be reconfigured in order to complete successfully (PRB0042577).
  • Fixed gathering Web metering information (PRB0042086).
  • Resolved a conversion issue, due to specific regional settings, that prevented scheduled reports to be sent properly (PRB0042372).
  • Optimized the API request (PRB0042504)
  • When a user has a different region configured than English (US), adding a maintenance date to a license should no longer show a warning that the data is incorrectly formatted (PRB0042602).
  • A server that has Windows Server as the operating system and hosts virtual machines which have Windows Server installed now is excluded from Windows Server license requirement by default ( PRB0042398)
  • Added "Included in Windows Server license requirement" checkbox on Computer edit page General tab, which is visible only for hosts which have Windows Server OS. When checked, the host Windows Server installation will be counted in compliance Hyper-V only hosts are excluded by default. ( PRB0042398).
  • Fixed handling restricted user access when navigating from "Datacenters and clusters" page to a data center/cluster details page. ( PRB0041897)
  • Displaying "Extended coverage" in "Coverage reason" column in "License tracking per computer" report when computers are covered by extended coverage. ( PRB0041606)
  • Fixed an issue where a deactivated CustomerId could prevent the Data Update Job from finishing. (PRB0042609)

Hi SnowGlobe and especially Guten Tag DACH users!

 

You already know Snow as the market leader and largest focused manufacturer of software asset management tools, anyway we continue to evolve with your requirements!

Today we offer our customers a comprehensive package of solutions for transparency and automation in the challenges of digital transformation, for your software usage needs in the cloud and on premise, and solutions that enable a 360° view of the underlying users, hardware and processes.

 

We are sure you want to know more about it and to Snow's vision of the future, together with a chance to network with like-minded people and participate in informative discussions.

 

For all this we are hosting our event Snow Experience 2019 in Frankfurt (Germany) on 14th November 2019.

 

The topics and content list are available on the event page, but here's a quick copy:

 

 Was können Sie erwarten?

  • Key Notes von Experten
  • Best Practices - Kundenpräsentationen
  • Erfahrungsaustausch mit Kollegen aus anderen Unternehmen
  • Use-Case-Meetings mit Experten und Lösungsorientierte Live-Demos

 Themen, die behandelt werden:

  • Snow & IDG Research: Herausforderungen für die IT & Kosten durch SaaS
  • Die Evolution des IT Asset Management zum Mehrwert für das Business
  • Partner des Datenschutzes – DSGVO & Security profitieren von SAM Daten
  • Cloud-bedingte Transformation des IT Asset Management
  • Ansätze zur Senkung der Kosten & Erhöhung der Datensicherheit rund um den Einsatz von Software

 

Very interesting, isn't it? So join us in Frankfurt! Don't forget to register here:

Snow Experience 2019 Nov 14 2019 Frankfurt, Deutschland 

 

 

Phased rollout of Snow License Manager 9.3.3 beginning September 3, 2019

This version of Snow License Manager is released in a phased-rollout starting 3 September 2019. You will receive the update sometime between the start date and general availability.

Release information

Product:                  Snow License Manager
New version:          9.3.3
Release date:         3 September onwards
Distribution:           SUS package

Current status:      Released

 

Enhancements in Snow License Manager 9.3.3:

  • Changes to License Tracking Per Computer Report to display more License Data.
  • Bios Serial Number for Mobiles.
  • Files Per Computer Report now shows all executables visible, regardless if recognized or not.
  • The 'Compliance' field name in ‘License Tracking Per Computer’ report has been changed to 'Total Compliance'
  • Microsoft Core Infrastructure Server Suite license coverage
  • New permission for oracle compliance calculation and license assignment
  • Refactor loading data through lightweight read models and in-memory data filtering

Corrections in Snow License Manager 9.3.3:

  • Added migration script which resets Windows Server application default metric to be standard (by saying "standard" we mean Microsoft licensing rules). To see compliance in different metric it is now possible to add it as an alternative to the application. 
  • After changing a license from per installation to per computer it will no longer be allocated. (PRB0040651). 
  • All web applications are now searchable on the 'Add license' page. (PRB0042493).
  • Computer application installations reported from an external data source via Snow Integration Manager are now correctly retained after processing data reported by the Snow Inventory agent for the same computer (PRB0042516).
  • Discovery data for customers with multiple data sources are now merged correctly (PRB0042487).
  • Fixed server error on "Search for applications" page which occurred in case of large (>500) amount of organization nodes. (PRB0042382).
  • When calculating the Windows Server license requirement we are now taking "Running" status of a virtual machine into account. (PRB0042391).
  • Resolved an issue where SAP imports would sometimes fail with an exception. (PRB0042497).
  • The "Reported Files" and "Scheduled Reports" links have been moved from context menu under "All reports" view to submenus under the "Reports" menu, making them more accessible to the user. (PRB0042508).
  • The AD user login is now checking the validation dates for the mentioned user updated in SMACC (PRB0042429).
  • The historical log that records the host running each virtual machine is now only updated in case of a change to the relationship between host and virtual machine. (PRB0042418).
  • When the user is configured to use another language than English the list under the Orders & Licenses tab, in the Oracle Overview page, will no longer show an error. (PRB0042495).
  • You can now link a Hyper-V Windows virtual machine to its host based on the data inventoried on the virtual machine itself (PRB0042336, PRB0042391).
  • The report "License purchase allocation" is splitting up the costs of licenses and their support/maintenance costs up to the different assigned organizations. (PRB0041449).

Phased rollout beginning August 13, 2019

Release information

ProductSnow License Manager
Version9.3.2
Revision No430
Build No7139
Release date13 August, 2019
DistributionSUS package
Current statusPhased rollout
General availability29 August, 2019

About this release

This version of Snow License Manager is released in a phased-rollout starting 13 August, 2019. You will receive the update sometime between the start date and general availability.

Note that the subsequent release of Snow License Manager 9.3.3, will come soon; with general availability set for mid September, 2019. We advise you to review the preliminary release notes for Snow License Manager 9.3.3 to determine your most appropriate update path.

 

Corrections in Snow License Manager 9.3.2:

  • The "Last Discovered Date" field is now properly saved even when software has been removed from a computer (PRB0042392, PRB0042459).
  • The Web Configurator tool is now able to extract hardware identifiers on a Japanese operating system (PRB0042455).
  • Column headers should not be HTML encoded anymore (PRB0042357).
  • Correction made to where the EventStore did not create a new password if the password in the database was set to NULL (PRB0042406).
  • When editing a License, under the Maintenance & Support tab, the calendars for maintenance periods have been updated with yearly and monthly dropdown options (PRB0042323).
  • Stock report filtering for Red Hat is using criteria "Red Hat%" However, the customer might have Red Hat Installations called "Linux Red Hat" therefore, the report is NOT showing "All Computers with Red Hat Operating System" This has now been corrected (PRB0042449).
  • Fixed organization criteria in report "Devices per remote server" (PRB0042315).
  • Notifications for expired and expiring licenses now take maintenance periods into account (PRB0042285).
  • Missing translation when exporting instances on the oracle instances page (PRB0042421).
  • The License edit page does now allow the user to past information into the purchase price and quantity column (PRB0042314).
  • Removed redundant options from the notification's criteria (PRB0042471).
  • The import configuration file is incorrectly setting the import type for agreements to "agreement" should be "contract". This has been fixed now (PRB0042474).
  • While removing an overridden bundle you will now be prompted to move any license assigned to the application (PRB0042475).
  • Improved logic of the groups-part of the software recognition step, in the data update job, lowering the overall execution time (PRB0042461).
  • Optimizations have been made to the Device Applications Bundles Update step in the Update Job (PRB0042486).
  • Possible to have Support and Maintenance cost between 0 and 1.
  • Windows Server reports show one row per host if host is covered by multiple licenses.
  • "Has Windows Server VMs" exclusion computer filter works as expected.
  • License assignment tooltip shows the correct information for Windows server family.
  • Exclusion list can be exported into SLM supported formats.
  • Custom fields assigned to applications are now reassigned to new applications during SRS data transfer (PRB0042358).
  • The API will no longer show an exception page when trying to list applications in scenarios where blacklisted applications criteria overlap (PRB0042409).
  • 'Programs and Features' now display the correct major version of SLM (PRB0042454).

Hi SnowGlobe,

today I want to share with you all the Training and Learning options we offer. I think this is a very relevant topic, as a continuous study and a deeper knowledge are always necessary to get the most from everything and, in this case, from Snow Software applications.

We have a very skilled team that works to offer and tailor training options. Below I've summarized them, but feel free to contact your dedicated Snow Account Manager in case you need more information about what we can offer.

 

Global Training

Official Snow product training will help you to get the most out of Snow solutions. Training is aimed at both beginners and SAM professionals. Ideally, you should start the training program with the Snow Inventory Administrator or the SLM User Training - depending on your individual area of responsibility.

 

Available Courses:

• Snow Inventory Administrator (SIA 1-day course)
• Snow Licence Manager User (SLMU 2- day course)
• Snow Licence Manager Advanced User (SLMAU 1-day course)
• Snow Automatic Platform Administrator (SAPA 1-day course)
• Snow Optimizer for SAP Software – available only in Hamburg.
• Snow Device Manager Administrator SDMA – currently available only in Sweden or bespoke

 

All courses are certified, and a short exam is taken at the end of each course. You can find our scheduled courses here: https://www.snowsoftware.com/int/resources/training 

 

Language Options

The default language for our training is English. However, courses are offered in German from our Stuttgart and Hamburg hubs. French and Italian courses are also delivered from our location sites in Paris and Milan.

 

Training Hubs

We have 4 main training hubs all of which offer a dedicated training room. Except Hamburg one, the other facilities include laptops for delegate use.

 

  • Bracknell, UK
  • Stuttgart, Germany
  • Hamburg, Germany
  • Solna, Sweden

On-Premise Training

You may have several staff members who require training and deem it easier to have trainers visit your premises. This can be arranged for a maximum of 10 delegates and either a standard course delivered or something more tailored to specific needs. (Please contact your Account Manager to ask for more information or request it)

 

How to book onto a classroom training course. 

You can book onto a training course selecting the desired one/s via the Snow website: Training.

This prompts a request and your place will be confirmed once availability has been checked and booking authorized.

 

Alternatively, you can liaise with your Account Manager to request a place.

 

Subscriptions

A good value for money option is to purchase a subscription. We have 2 options available that can allow a group of users to enroll onto an unlimited number of courses at the training hub. Please contact your Snow Account Manager to know more about the details of this offer.

 

Online Learning (Partners only)

The Snow Academy is currently only available to Partners. 

A Snow Identity will provide you with direct access to the Snow Academy, Snow Support Portal as well as the Snow Globe Community. If you already have a Snow Identity, simply login via the dedicated link using the ‘login with Single Sign On’ button and begin your learning program. If you haven’t got a Snow Identity you can self-register here: Register for Snow Identity.

 

Note: Of course our Training team is working to expand the current offer, to extend the courses to more recipients and include always up to date topics. 

 

I hope this post is helpful to know more about the available options. Feel free to contact us if you have more questions about it!

Released August 6, 2019

Please see all info here

Released August 6

Release information

Product:                            Snow License Manager
New version:                     8.3.10
Build No:                           7130 
Revision No:                     429
Release date:                   6 August 2019
Distribution:                     SUS  package
Current status:                Released

Corrections in Snow License Manager 8.3.10:

  • Amazon Linux servers are now correctly marked as servers. (PRB0042383).
  • The 'Help' section links in both 'Snow License Manager' and 'Snow Management and Configuration Center' have been updated to point to the correct versions of the products. (PRB0042244).
  • The column "Databases" has been changed to "Instances" in the Oracle Overview page. (PRB0041899, PRB0042345).
  • The columns "Created" and "IP address" are now included in the scheduled export of the "Computers that are not inventoried" report. (PRB0041194)
  • The graphs in the O365 overview page have been improved, to better visualize the data for user activity counts. (PRB0041851).
  • Improved logic of the groups-part of the software recognition step, in the data update job, lowering the overall execution time. (PRB0042327).
  • The API will no longer show an exception page when trying to list applications in scenarios where blacklisted applications criteria overlap. (PRB0042409).
  • It's no longer possible to add new rules to a globally generated application (PRB0042368).
  • The Software Update step in the Data Update Job has been optimized to help prevent performance issues that arise in platforms with large amounts of data. (PRB0042448).
  • The "Computers per type" widget, on the Computers overview page, has been corrected, resulting in the "Virtual Servers" and "Virtual machines" computer types now displaying their respective associated data. (PRB0042431).