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Snow License Manager

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Released June 13 - Please see here

Released today - please see here

Released June 13

Release information

Product:                 Snow License Manager
New version:          9.2.2
Revision No:           422
Build No:                 7086
Release date:         June 13, 2019
Distribution:           SUS package

Current status:      Released

Corrections

  • Filtering parameters in the following reports Applications per Computer, License compliance Summary per Organisation, Discovered Assets that are not inventoried, and License compliance summary have been fixed.
  • Totals in the License Compliance Summary report are now correct when the report is filtered. Totals now show the amounts related to filtering not the total of the unfiltered report.
  • Support for the new version of the SAM Automation Book, which will be included in the upcoming release of Snow Automation Platform has been included.
  • License requirement and compliance can now be calculated for Oracle estates with logical partitions (LPARs) without requiring association with IBM AIX hosts
  • Additional error-handling has been added to Snow Management and Configuration Center to prevent checksum errors when browsing application definitions.
  • Issues related to license capping preventing operating system data being replicated correctly during Data Update Job have been resolved so that the data is now transferred between the Snow Inventory and Snow License Manager databases.
  • Web-application metering rules are no longer duplicated by Data Update Job.
  • Computer hardware information report can now be exported to xls/xlsx formats.
  • Additional error-handling has been implemented to prompt users to resave a license when viewing a license for which the user (for licenses based on user) or computer (for licenses based on installation) has been deleted.
  • Language support has now been included in the creating and editing system users capability in Snow Management and Configuration Center. Snow License Manager interfaces currently support the following languages: Chinese (Simplified and Traditional), Danish, Dutch, English (UK), English (US), French, German, Hungarian, Italian, Japanese, Norwegian, Polish, Portuguese (Brazilian), Spanish, Swedish, and Russian.

Released June 11

Release information

Product:                             Snow License Manager
New version:                     8.3.9
Build No:                           7082 
Revision No:                     423
Distribution:                     SUS  package
Current status:                Released

 

Enhancements in Snow License Manager 8.3.9: 

  • An internal API endpoint is implemented to support future SIM functionality for ITSM.

Corrections in Snow License Manager 8.3.9:

  • Searching Assigned Software in Snow Management and Configuration Center will now correctly display results (PRB0040619).
  • The import service did not log per default in the SLM log folder this has now been corrected (PRB0041080).
  • While removing an overridden bundle you will now be prompted to move any license assigned to the application (PRB0041840).
  • All languages that are available in the Snow License Manager web are now also possible to select as a default language when creating or editing a system user in Snow Management and Configuration Center (PRB0041866).
  • Improved handling of exceptions, caused by duplicate source data, in the office 365 service. Additional logging has also been added for more granular troubleshooting possibilities (PRB0042291).
  • Missing created/updated dates in the Microsoft Office 365 portal will no longer generate interruptions of the communication between Snow Integration Manager and the Snow License Manager database (PRB0042155).
  • The Web Configurator no longer requires a user to log on with sysadmin rights to update the connection password (PRB0042220).
  • It is now possible to filter the views for Oracle databases and instances and export the data. It will no longer generate a server error (PRB0042074).
  • The agreement number criteria are not applicable for the license notification this state has been removed (PRB0042085).
  • In the Search for Applications page, unique users are now summarized correctly (PRB0042350).
  • The import configuration file is incorrectly setting the import type for agreements to "agreement" should be "contract". This has been fixed now (PRB0040270).
  • The Page could not be found! errors no longer arise when selecting the application family for a license with no installations (PRB0040796).

Released May 16

Release information

Product:                 Snow License Manager

New version:          9.2.1

Build No:                7059

Revision No:          414

Release date:        May 16, 2019

Distribution:           Snow Update Service

 

Updated technical documentation 

Updated technical documents in this release is: 

 

Enhancements 

More granular data for computer types 
The data relating to servers on the Computer types chart widget and the underlying data view of this widget has been made more granular. Data is now split into servers (representing physical servers) and virtual servers. This change has also been made to the Computers per type widget on the Computers Overview page. 

 

Support for large dataset export 
Out-of-memory errors no longer occur when exporting large datasets to Excel. When the maximum number of rows for a single Excel sheet have been filled with export data, Snow License Manager will continue writing data to a new sheet, and so on until all data rows have been successfully exported (PRB0042269).

 

Corrections

Corrections released in Snow License Manager versions 8.3.8 have been resolved in Snow License Manager 9.2.1.

Base technology corrections:

  • When adding or editing roles in Snow Management and Configuration Center, it is no longer possible to select Access to the License Manager Web API and Access to the License Manager Web application, as these roles are designed to be used separately (PRB0042272).
  • It is no longer possible to delete a currency that is being used/active in Snow License Manager. To avoid accidental removal of active currencies, they are now grayed out/not selectable in Snow Management and Configuration Center (PRB0042277).
  • Server errors related to unsupported OS types no longer occur when trying to export the data underlying the Platform summary widget to an Excel file. The data now exports correctly to an Excel file (PRB0042271).
  • Support for custom field names starting with a digit has been enhanced so that the Search for computers function no longer raises an internal server error (PRB0042276).
  • On the Application details page in scenarios where no purchase price has been entered for the connected license, the value shown in the Risk row is now calculated based on Application cost per installation (PRB0042274).
  • Total and Quantity data is now correctly displayed in exported reports (PRB0042198).
  • It is now possible to paste content into custom fields of decimal number type (PRB0042279).
  • The Named computer column has been removed from List all licenses view because this field is no longer populated with data. This column is still available in other views and reports, but will be removed completely in future releases of Snow License Manager (PRB0042275).
  • For customers using the German language setting, email notifications are now correctly spelled as Nutzerlizenz (PRB0042280).
  • Copying an application in Snow Management and Configuration Center now correctly transfers all data, so that if the setting Include virtual versions of matching applications attribute is checked in the original application it will also now be checked in the copy (PRB0042281).
  • Editing a computer with virtual packages assigned to it, no longer causes Snow License Manager to raise The page could not be found! errors (PRB0042282).
  • In Snow License Manager 9.1, the Data Update Job mistakenly ignored the auto-connect rule step, causing computers and devices to be incorrectly attached to the root organization. This issue has been rectified so that Data Update Job carries out the auto-connect step and computers and devices are attached to the correct organizational unit (PRB0042263).
  • It is no longer possible to edit software-recognition rules created for globally generated applications in Snow Management and Configuration Center (PRB0042200).
  • The Web Configurator no longer requires a user to log on with sysadmin rights to update the connection password (PRB0042266).
  • If the View Usernames setting in Snow Management and Configuration Center is disabled, the primary user on a computer and their email address are now correctly anonymized in views and reports (PRB0042250).
  • The user activity charts for cloud applications Microsoft Project Online Professional and Skype for Business PSTN Conferencing are now displaying data (PRB0042211).
  • The Page could not be found! errors no longer arise when selecting application family for a license with no installations (PRB0042259).
  • Some language tweaks were implemented in snowboard alerts in the French version of Snow License Manager (PRB0042308).
  • Additional error-handling and logging have been implemented to manage the Sequence contains no matching element error caused by duplicate source data in the Office 365 service (PRB0042290).
  • Windows Server Assessment reports and remarks of license tracking tab in application detail page now display correctly (PRB0042329).
  • The Discovered assets that are not inventoried report now displays correctly with filters.
  • VMware virtual machines inventoried by the Snow Integration Manager VMware Connector and computers inventoried by Snow Inventory Agents now match.
  • Information about IBM AIX LPAR virtual machines now display correctly.

 

Oracle management option corrections:

  • Additional error-handling has been implemented to manage scenarios where data related to inventoried hardware computers or end-of-support dates is missing. Accessing Oracle databases in such scenarios no longer causes the An error occurred on the page! error to arise (PRB0042255).
  • Improved deployment process related to Oracle Middleware products preconfigured metadata. 
  • Improved infrastructure and data validation errors handling within Oracle Orders Import wizard.
  • Oracle products have been updated to align with the official Oracle catalog.
  • User interface issues related to using Oracle Management Option with Microsoft Internet Explorer 11 have been resolved.

Released on April 24

Release information

Product:                 Snow License Manager
New version:          9.2.0
Revision No:           410
Build No:                7037
Release date:         April 24, 2019
Distribution:            SUS package
Current status:       Released

 

New features in Snow License Manager 9.2

Base technology features:
  • Licensing based on cost for Windows Server
    In this release of Snow License Manager, the compliance engine has been extended to determine which edition Windows Server Standard or Datacenter would best fit a given server topology. To achieve this, the compliance engine calculates a number of data points for each standalone server, or server hosting Windows Server Virtual Machines. Snow License Manager now sets the license requirement to the least expensive edition, which is a new paradigm for the compliance engine. VMs that are licensed on a cluster/datacenter level do not require a Windows Server license, however, they have a significant impact on the licenses needed for the hosts they run on, or could run on. To maintain visibility into such VMs, two new entitlement states have been added to the tracking tab: Licensed by host and Unknown physical host.
  • True-up and order support for Windows Server
    Estimating the cost of the next true-up or order is a challenging task for Windows Server licensing. Based on license costs input for each version, Windows Server Assessment reports provide a cost evaluation for running resources – servers, virtual machines, and datacenters – on different versions and editions of Windows Server than the current deployment.
  • Automatic population of DRS and High availability for VMware vSphere 
    New data collected by the recently updated VMware vSphere connector has made it possible for Snow License Manager to automatically populate DRS enabled, and High availability enabled columns – removing the significant amount of manual work required to find this information. Enabling DRS or High availability on a datacenter/cluster has an impact on compliance calculations for Windows Server licensing, and automatic population of these data points removes the error associated with manual data input. The columns are visible in datacenter reports and the Datacenter and clusters view.
  • Cost optimization for Windows Server 
    A new report Windows Server risks has been added to Snow License Manager. This report highlights common scenarios where licensing cost can be optimized for each host.
  • Dynamic compliance exclusions
    The capability to deliver accurate license positions for key software vendors is an important part of exposing risk within an organization. Calculating compliance is complex and further complicated by the many different licensing exceptions and exclusions vendors apply. It is now possible to enter compliance exclusions for computers and applications in Snow License Manager. Compliance is calculated excluding the computers and applications that do not need to be tracked, removing the need to manually adjust every time, which can become unmanageable especially in large organizations.
  • New reports 
    Based on feedback from our users, this version of Snow License Manager includes three new reports:
    ▪ Devices/Computers per user
    ▪ Applications per computer and user 
    ▪ Files per computer 
Advanced optimization for Adobe Creative Cloud (premium):
  • With this release, Snow License Manager provides new features that deliver insights into Adobe Creative Cloud, including capabilities for management and optimization of spend and usage, as well as risk mitigation. At a glance, the Adobe Creative Cloud overview shows how licenses are assigned and used across your organization. Snow License Manager 9.2 introduces the concept of insights, which highlight areas of potential savings or risks that may need to be addressed; such as licenses assigned to users who are not using the applications included in the bundle, or users who only use one of the Adobe Creative Cloud applications, but who are assigned an All-Apps license. This initial version also includes the capability to identify users who run Adobe Creative Cloud applications without a managed license. Such scenarios can occur when users acquire licenses outside of volume purchasing programs, or piggyback a colleague’s installation (which is a violation of current licensing terms and conditions).
Oracle management option (premium):
  • Import Oracle licenses
    Until now, importing Oracle licenses has been a time-consuming manual process and a barrier for customers with thousands of entitlements. It is possible to import Oracle orders in bulk, including incomplete orders, from a Microsoft Excel or a CSV file in minutes, not only saving time, but reducing manual-input errors. Any CSV file that contains the Oracle order data can be used, or you can download the default template file from Snow License Manager.The import procedure allows you to specify, for example, whether you want to automatically create organizations if they don't already exist, and map the content of your import file to Oracle order fields. This feature supports import of incomplete Oracle orders, which can be manually edited in Snow License Manager later on. The same Oracle products are supported for both file-automated import and manual import of Oracle entitlements.
  • Improved license assignment
    The complexity of Oracle licensing demands enhanced capabilities for license assignment. In this release of Oracle Management Option, it is now possible to assign licenses to virtual machines, physical servers, and datacenters/clusters, and multiple orders can be combined to a single license assignment. Support is currently provided for Oracle databases and WebLogic. 
  • Initial support for IBM hard-partitioned environments 
    The capability to run Oracle components in a hard-partitioned environment can reduce the number of licenses required, as you can license based on the processing capabilities of the virtual machine. However, calculating requirements is complex, as it relies on additional data points from the underlying topology, including data about the machine where the component is installed, its host, cluster, and even the datacenter in some cases. Previously, it was not possible to calculate the correct processor count for such scenarios in Snow License Manager, and so license requirements and compliance required additional treatment outside of the Snow environment. In this first step toward improving visibility of the Oracle estate in virtualized environments, Oracle Management Option now captures hard-partition data points, applies the correct rules to calculate the license requirement based on Processor metric or NUP minimum to show compliancy per LPAR. Based on this information, the Is Satisfied column shows a yes if the Oracle product meets the licensing requirements on an LPAR basis. Snow is continually developing this feature to cover additional virtualization scenarios.
  • Initial support for soft-partitioned environments
    The capability to run Oracle components in soft-partitioned environments differs from hard-partitioning as the entire physical infrastructure requires licensing. Accurate topology data is a prerequisite for calculating license requirements for Oracle products in soft-partitioned environment. Details about management servers, datacenters, clusters, physical servers, virtual machines and storage are required. This version of Snow License Manager and its underlying inventory, data processing, and storage capabilities have been enriched to deliver compliance calculations at the cluster level - based on current core factor tables. Compliance calculations currently support Oracle products deployed on VMware, Hyper-V, RedHat, and Xen virtualized infrastructures.
  • Oracle compliance calculation
    In this release, a first step has been taken toward full compliance calculations for Oracle components. Compliance calculations are based on the number of Processors metric and Named User Plus (NUP) minimums. Compliance is calculated when the Data Update Job runs, so it is not a dynamic calculation, similar to the way compliance is calculated for non-Oracle applications.

Enhancements in Snow License Manager 9.2

Base technology enhancement:
  • Powerful search with filters and save 
    The search functionality for computers and applications has been enhanced with additional capabilities. It is now possible to filter searches for more granular results, save searches so that frequently-used searches can be reused without having to re-enter complex search criteria, and progressive load to improve response times for searches resulting in large datasets. In addition to refining search results based on organizational unit, further refinement is enabled through the application of filters. Users who frequently use the same search criteria to locate specific information can now save those searches for reuse later on, and saved searches can be edited.
Oracle management option (premium):
  • Additional status for Oracle Middleware 
    In addition to Active and Inactive, the status column for servers running Oracle Middleware now includes the Quarantined status. In Snow License Manager, the status of a server is set to quarantined if it hasn't reported inventory data for a period of time controlled by the QUARANTINE_DAYS setting in Snow Management and Configuration Center. 
  • Batched data fetch 
    Snow License Manager now fetches data about Oracle Middleware from Snow Inventory Server in batches instead of collecting all the data for the customer site in one go. Customers with large sites should experience performance improvements.
  • Environment overview of discovered computers 
    This widget on the Oracle overview page now shows just the computers that have specifically been inventoried for Oracle instances. The graph no longer includes data about discovered and inventoried computers and instead provides useful insight by highlighting computers where an Oracle database might be deployed.
  • Recommendation and report removed 
    The Devices that can run Oracle software recommendation has been removed from Oracle Overview page as has the report with the same name.
  • Middleware data deletion 
    When a computer is deleted, any Oracle Middleware data related to that computer is now also deleted.

Corrections in Snow License Manager 9.2.0

Oracle management option (premium):
  • When viewing a favorited Oracle database that has been deleted, the user will see an empty database screen with data fields populated with (n/a) indicating that the information about the database is no longer available.
  • The Save and Cancel buttons now display correctly on the pop-up window when editing scheduled Oracle reports.
  • Selecting an Oracle order listed under an Oracle agreement now navigates correctly to the Oracle order page.
  • The counts for servers and databases shown in the Last 4 weeks column in the Oracle product view are now correct.
  • To improve the user experience in terms of information displayed, the Server column has been removed from the data grid of the Databases tab.
  • Size of the breadcrumb text has been corrected to align with the standard for Snow License Manager.

Product dependencies

Snow License Manager 9.2 includes the following product dependencies:
  • Advanced optimization for Adobe Creative Cloud requires Snow Integration Manager (SIM) 5.15 or higher and a correctly configured Adobe Creative Cloud connector to extract the necessary data points from the Adobe Portal.
  • Automatic population of DRS and High availability for VMware vSphere requires Snow Integration Manager version 5.14 or higher and a correctly configured VMware vSphere connector.
  • Oracle Management Option requires Snow Inventory Server 6.0.5 or higher.

 

Released April 11

Release Information

Product:                            Snow License Manager
New version:                     8.3.8
Revision No:                     411 
Build No:                          7026                  
Distribution:                     SUS  package
Current status:                 Released

 

 

Enhancements in Snow License Manager 8.3.8: 

  • More granular data for computer types –  The data relating to servers on the Computer types chart widget and the underlying data view of this widget has been made more granular. Data is now split into servers (representing physical servers) and virtual servers. This change has also been made to the Computers per type widget on the Computers Overview page. The underlying data view can be sorted to show physical servers, virtualized servers or both through the addition of the Virtual Server column (PRB0041403).
  • Paste to decimal custom fields - Support has been added to enable users to paste values into decimal type custom fields (PRB0041828). 
  • Correct logging of runs over 24 hours - The runtime of the Data Update Job now correctly records runs that exceed 24 hours. Previously, all runtimes of a day or more were reported as 23:59:59. Such runtimes are now reported correctly in hours, minutes, and seconds; 25:20:55 or 77:07:23 for example (PRB0042116).  
  • Office 365 Cloud application user activity - The user activity charts for the cloud applications Microsoft Project Online Professional and Skype for Business PSTN Conferencing have been updated and can now display data (PRB0041995).  
  • Application per Computer report - The Application per computer report has been enhanced with two additional columns: Install date and Installed.    
  • Organizational structure in alphabetic order - On the Search computers page, the organizational structure now shows in alphabetic order
  • Additional endpoints for Snow Integration Manager - Three bulk endpoints have been added to Snow License Manager to support the exposure of additional data for ITSM integrations with ServiceNow and BMC Remedyforce. The additional data includes: organizational hierarchy, application type hierarchy, and application type assignments.  
  • Improved host/virtual machine topology - Data normalization of IP addresses has been improved to manage multiple IP addresses reported for the same virtual machine. This improvement ensures that virtual machines can be better matched to their host, and associated inventory data can be correctly shown in Snow License Manager views and reports. In addition, mapping of virtual machines against the hardware host has been modified so that each IP address is mapped individually, improving the accuracy of the topology (PRB0042123). 
  • Support for large dataset export - Out-of-memory errors no longer occur when exporting large datasets to Excel. When the maximum number of rows for a single Excel sheet have been filled with export data, Snow License Manager will continue writing data to a new sheet, and so on until all data rows have been successfully exported (PRB0040899).

 

Corrections in Snow License Manager 8.3.8: 

  • When All is selected for downgrade path rights, application families that contain more than 100 applications are now fully supported (PRB0042053).
  • The Named computer column has been removed from List all licenses view because this field is no longer populated with data. This column is still available in other views and reports, but will be removed completely in future releases of Snow License Manager (PRB0040410).
  • When the dropdown filter Installed application type on the On the Computers without antivirus software installed report, when selecting Installed application type on the leftmost dropdown filter the righthand list of application types is now correctly populated (PRB0041064).
  • It is no longer possible to delete a currency that is being used/active in Snow License Manager. To avoid accidental removal of active currencies, they are now greyed out/not selectable in Snow Management and Configuration Center (PRB0041188).
  • When adding or editing roles in Snow Management and Configuration Center, it is no longer possible to select both options Access to the License Manager Web API and Access to the License Manager Web application simultaneously as these roles are meant to be used separately (PRB0041326).
  • Issues with duplicated computers in the Service Provider Edition of Snow License Manager have been resolved so that the number shown for active computers on the Computer status summary widget and underlying report is now correct (PRB0041454).
  • Server errors related to unsupported OS types no longer occur when trying to export the data underlying the Platform summary widget to an Excel file. The data now exports correctly to an Excel file. (PRB0041457).
  • Copying an application in Snow Management and Configuration Center now correctly transfers all data, so that if the setting Include virtual versions of matching applications attribute is checked in the original application it will also now be checked in the copy (PRB0041909).
  • Support for custom field names starting with a digit has been enhanced so that the Search for computers function no longer raises an internal server error (PRB0041935).
  • Aliases in the organizational structure are now deleted as expected when the structure is overwritten or imported (PRB0041964).
  • On the Application details page in scenarios where no purchase price has been entered for the connected license, the value shown in the Risk row is now calculated based on Application cost per installation (PRB0042001).
  • The Oracle database editions view, no longer displays duplicate instances of passive clusters. This change does not affect underlying data as this is correct, but how the interface was processing that data (PRB0042017).
  • For customers using the German language setting, email notifications are now correctly spelled as Nutzerlizenz  (PRB0040783).
  • Due to a limitation with processor type names that are longer than 50 characters, Enterprise Editions were missing from the information displayed on the Oracle Overview, Database Editions tab. The length limitation has been removed and Oracle Enterprise Editions now display (PRB0041999).

Released March 28

Release information

ProductSnow License Manager
Version9.1.0
Build No.7012
Revision No404
Release DateMarch 28, 2019
DistributionSUS Package
Current StatusReleased

 

Features in Snow License Manager 9.1

 

Web user interface availability

Snow License Manager 9.1 brings 24/7 availability of the web user interface for all users. In previous versions of Snow License Manager, the entire web user interface was locked down during data maintenance (Data Update Job) to ensure that data presented to users is not stale and to prevent concurrent changes resulting in inconsistent data. With this release, login restrictions have been removed, users will no longer be locked out, and they will no longer be presented with the data maintenance screen but with the log on screen. In this release, 24/7 availability is made possible by temporarily restricting access to just those pages whose data is currently under processing by Data Update Job instead of locking down the entire interface. This feature ensures availability of Snow License Manage for all users, at all times, restricting access to just the the data that is currently being processed.

 

Caution
The temporary access restriction, which upholds data integrity has not yet been applied to customer-created job steps (stored procedures). Consequently, data integrity of the Snow License Manager database cannot be guaranteed during the execution of customized steps.

Enhancements in Snow License Manager 9.1

Correct logging of runs over 24 hours 
The runtime of the Data Update Job now correctly records runs that exceed 24 hours. Previously, all runtimes of a day or more were reported as 23:59:59. Such runtimes are now reported correctly in hours, minutes, and seconds; 25:20:55 or 77:07:23 for example (PRB0042178).

Improved host/virtual machine topology 
Data normalization of IP addresses has been improved to manage multiple IP addresses reported for the same virtual machine. This improvement ensures that virtual machines can be better matched to their host, and associated inventory data can be correctly shown in Snow License Manager views and reports. In addition, mapping of virtual machines against the hardware host has been modified so that each IP address is mapped individually, improving the accuracy of the topology (PRB0042174).

 

Additional endpoints for Snow Integration Manager 
Three bulk endpoints have been added to Snow License Manager to support the exposure of additional data for ITSM integrations with ServiceNow and BMC Remedyforce. The additional data includes: organization hierarchy, application type hierarchy, and application type assignments.

Corrections in Snow License Manager 9.1

Corrections released in Snow License Manager versions 8.3.5–8.3.7 are now included in Snow License Manager 9.1.0.

  • Cyrillic is now supported in the naming of Snowboards (PRB0042136).
  • It is now possible to configure the location for SoftwareEnterpriseAgreementService by editing the config file for the service and adding an appropriate pathname (PRB0042135).
  • Additional error handling prevents the graphical interface overflow error from occurring in Snow Management and Configuration Center when trying to Preview a newly-created software recognition rule. In preference to error-prone manual processes, we recommend our automated Software Recognition Service as best practice for the creation of software recognition rules (PRB0042137).
  • Extra error management to handle SAP-supported zero date formats (0000-00-00 and 0) has been added to the SAP import feature (PRB0042140).
  • The dashboard widgets Most installed computer operating systems (number of computers) and Most installed mobile operating systems (number of devices) are now labeled correctly in the Swedish language version (PRB0042169).
  • An issue introduced in Snow License Manager 8.3.5 relating to the disappearance of the list of whitelisted applications has been rectified so that the list persists following the DataUpdate Job run (PRB0042161).
  • Import of SAP data now updates the import reference ID correctly, ensuring that SAP data shows correctly (PRB0042141).
  • The forgotten password functionality has been made more robust to protect against bruteforce attacks. Following three failed attempts, users will be locked out for 15 minutes (PRB0042143).
  • An additional core factor definition has been added to support 2-core Celeron processors (PRB0042110).
  • It is possible for an application with metering based on installations can show usage data without an instance of the application installed. This scenario arises, for example, when users uninstall an application when they are finished using it, but their usage data remains in the history information. Snow License Manager refers to these scenarios as metering only. Metering-only is now supported for application groups and bundles (PRB0042162).
  • The Device Applications Group Update step in the Data Update Job has been optimized to limit usage of temporary disk space to help prevent performance issues that arise when disks reach their capacity limits (PRB0042165).
  • The edit view for applications no longer incorrectly lists mainframe applications as running on Windows (PRB0042167).
  • It is now possible to apply Agreements with Auto attach computers enabled to more than one organizational unit (PRB0042166).

Released February 7, 2019

Release Information

Product:                            Snow License Manager
New version:                     8.3.7
Build No:                           6968
Revision No:                      397
Distribution:                      SUS  package
Current status:                  Released

 

 

Corrections in Snow License Manager 8.3.7: 

  • The Device Applications Group Update step in the Data Update Job has been optimized to limit usage of temporary disk space to help prevent performance issues that arise when disks reach their capacity limits (PRB0042068).
  • The figures shown in the Inventoried computers per month widget on the default Snowboard for Previously inventoried and New Inventoried computers now correctly reflect computers that have been deleted since the previous run of the Data Update Job (PRB0041942)
  • Data normalization of IP addresses has been enhanced to manage multiple IP addresses reported for the same machine. This improvement ensures that virtual machines can be correctly matched to their host, and associated inventory data can be correctly shown in Snow License Manager views and reports (PRB0041929).
  • The history graph, showing Users per month for an application now correctly caters for users who have been moved to another organizational unit (PRB0041943).
  • The forgotten password functionality has been made more robust to protect against brute-force attacks. Following three failed attempts, users will be locked out for 15 minutes (PRB0042095).
  • When editing a license to assign it to a computer, a new tooltip is visible by hovering over the content of the Organization column. The tooltip shows the full organization unit name, which is not always visible for deep organizational trees. The tooltip is designed to help users readily identify the correct unit in scenarios where computers with the same name exist in multiple units that begin with the same sequence of characters (PRB0040277).
  • The Data Update Job now ignores any Oracle instances with an empty instance name and completes processing (PRB0041966).
  • It is no longer necessary to edit a user to view attached documents. Attachments are now visible on the Documents tab (PRB0042047)
  • It is now possible to apply Agreements with Auto attach computers enabled to more than one organizational unit (PRB0041342).
  • When a host machine is deleted, its virtual machines (VMs) will now also be removed (PRB0041382).
  • The edit view for applications no longer incorrectly lists mainframe applications as running on Windows (PRB0041408).
  • For the Service Provider Edition, additional handling has been added prevent duplication of Oracle databases in scenarios where multiple data sources are configured for the same Customer ID (CID) and refer to the same Inventory database (PRB0041968).
  • OpenSUSE is now classified as a server operating system (PRB0041372).
  • Import of SAP data now updates the import reference ID correctly, ensuring that SAP data shows correctly (PRB0042046).
  • It is now possible to configure the location for SoftwareEnterpriseAgreementService by editing the config file for the service and adding an appropriate pathname (PRB0042070)
  • Cyrillic is now supported in the naming of Snowboards (PRB0042079)
  • An additional core factor definition for has been added to support 2-core Celeron processors (PRB0042109).
  • It is possible for an application with metering based on installations can show usage data without an instance of the application installed. This scenario arises, for example, when users uninstall an application when they are finished using it, but their usage data remains in the history information. Snow License Manager refers to these scenarios as metering-only. Metering-only is now supported for application groups and bundles (PRB0042024).
  • The export functionality now transfers data correctly to the destination file when wildcards are used in the search criteria (PRB0042099).

Snow is pleased to announce the release of Snow License Manager 9.0.1, which includes important updates for customers and partners running Snow License Manager 9.0.0. The update to Snow License Manager 9.0.1 is carried out through Snow Update Service (SUS). 

Release information

Product:                 Snow License Manager

New version:          9.0.1

Build No:                6969

Revision No:          401

Release date:         February 05, 2019

Distribution:           SUS package

Current status:      Released

Upgrade path, SLM 8 to SLM 9

For customers and partners running the most recent version of Snow License Manager 8 (see product versions on our website), we recommend to upgrade to Snow License Manager 9.0.0, and then immediately update to Snow License Manager 9.0.1. To ensure a correct upgrade, access to Snow License Manager 9.0.1 is synchronized with the regional rollout plan for Snow License Manager 9.0.0, shown in the table below.

Phase

From

Customers and partners:

1 (Pre-release) 

November 22,2018

Customers and partners who provided support during the development of Snow License Manager 9 – this phase is now complete.

2

January 16, 2019

Europe

3

February 5, 2019

Americas

4 GA

March 5, 2019

General Availability (GA)

Corrections in Snow License Manager 9.0.1:

Additional compatibility measures have been added to the Data Update Job to ensure that processing of data extracted from databases with different collations no longer cause: collation errors; the Data Update Job to stop; or any issues with the Inventory service

Product dependencies:

Snow License Manager 9.0.1 requires Snow Inventory Server 6.0.4. 

The gradual rollout continues. Europe was first out on January 16 and Snow is pleased to announce Snow License Manager 9.0.0 is, from February 5, released also to the American markets. On March 5, SLM 9 will pass General Availability (GA) and be made available for customers and partners in all regions.

 

Snow has endeavored to deliver a smooth upgrade process for this new major. Comprehensive documentation and a revamped Snow Update Service (SUS), which will perform a check to ensure that your environment meets the set prerequisites before allowing the package to be installed, are just some of the support techniques Snow is offering to ensure that your upgrade is successful.

 

In addition, we advise all our customers and partners to contact their local Professional Services to help you plan your upgrade, ensure that known limitations are understood, and product dependencies, such as the requirement for Snow Inventory Server 6.0.3 are clear.

 

All documentation is available to customers and partners on Snow’s Knowledge Base, and your Professional Services contact can provide you with a full set of useful links. As a starter, we recommend you read the Release Notes: Snow License Manager 9.0.0 (covering, for example, features, enhancements, corrections, and product dependencies) and Known Limitations: Snow License Manager 9.0.0.

Release information

ProductSnow License Manager
New version9.0.0
RTM  (Europe)January 16, 2019
Distribution methodSUS (Snow Update Service)
RTM  (America)February 5, 2019
General AvailabilityMarch 5, 2019

Snow License Manager 9

Snow is pleased to announce the upcoming release of Snow License Manager 9 – a major version of our leading Software Asset Management solution, which we will release in a phased rollout plan. Global general availability is planned for March 5, 2019.

On top of recently-announced price increases and new licensing options for Windows Server 2019, our customers face yearly true-ups and datacenter optimization challenges. With this release, Snow delivers automated license recommendations for Windows Server deployments, including cost modelling based on virtualization density and high availability configurations. On-demand reporting for your entire Windows Server estate includes recommendations for optimizing licenses, forecasts for Windows Server 2019 costs, and highlights risks in your infrastructure

Gaining an understanding of Oracle middleware can be challenging and time-consuming – a task that is further complicated by virtualization technologies. In our commitment to optimizing enterprise software spend and mitigating risk, our first middleware offering provides discovery and inventory data for Oracle WebLogic.

Existing customers with larger-to-enterprise size deployments will benefit from the capability to run incremental daily maintenance. This process has been modified to identify and transfer just the data that has changed since the previous run – significantly reducing the amount of data to process.

This release helps lay the foundation for the next generation of Software Asset Management solutions from Snow that will include additional features for datacenter management, along with new management and reporting capabilities delivered through Snow Analytics.

Release notes

This version introduces new features, enhancements and corrections. Please visit KB for release notes and further information about the release:

Release Notes for Snow License Manager 9.0.0

 

Extended rollout plan for Snow License Manager 9.0.0

To assure the best possible customer experience of Snow License Manager 9, an extra phase has been added to the initial rollout plan for SLM 9.0.0. Gradual rollout will continue through Snow Update Service with an additional four weeks before General Availability (GA) according to the plan below. Customers and partners will gain access to the upgrade at the start date for their region.

PhaseFromCustomers and partners:
1 (Pre-release) November 22,2018

Customers and partners who provided support during the development of Snow License Manager 9 – this phase is now complete.

2January 16, 2019Europe
3February 5, 2019Americas
4 GAMarch 5, 2019General Availability (GA)

  

Recommended upgrade path from SLM 8 to SLM 9

To avail of our product features as they develop in alignment with trends in software asset management, we recommend you maintain your Snow installation up-to-date with the most recent versions of our product releases. New Snow customers should always receive our latest releases. For existing partners and customers, the recommended upgrade path to Snow License Manager 9, is from the most recent version of Snow License Manager 8 (see product versions on our website), to Snow License Manager 9.0.0, and immediately to Snow License Manager 9.0.1 which is released on February 5.

 

Released December 13

Release information

Product:                             Snow License Manager

New version:                     8.3.6

Build No:                           6918

Revision No:                     394

Distribution:                     SUS  package

Current status:                 Released

 

 

Enhancements in Snow License Manager 8.3.6: 

 

Enriched dataset

To enrich the dataset that can be used by other products, such as Snow for ServiceNow, additional data about software installations is extracted by Snow Integration Manager from Snow License Manager. This data includes install date of the software, date-and-time first and last used, the number of times the software is used (runs), average usage time, usage in minutes, and by what user.

Performance enabler

Bulk-optimized endpoints have been added to Snow License Manager API to support the enriched dataset for ITSM connectors. Fetching data from these dedicated endpoints should be significantly faster than through public API endpoints, as just the necessary data for ITSM integration is transferred. The addition of bulk endpoints should in turn reduce the load on the Snow License Manager web server and database. 

Corrections in Snow License Manager 8.3.6:

  • In certain scenarios, the time to load the default dashboard widget Most used applications (avg. minutes) for users running Snow License Manager on partner platforms has resulted in timeout errors for all users logged into the platform. Performance enhancements have been implemented to ensure the widget loads correctly and timeouts no longer occur (PRB0041874).
  • Extra error management to handle SAP-supported zero date formats (0000-00-00 and 0) has been added to the SAP import feature (PRB0040801).
  • The Type column of the Application installation history report now shows applications that have been uninstalled from a machine as Removed (PRB0041835).
  • Additional error handling prevents the graphical interface overflow error from occurring in Snow Management and Configuration Center when trying to Preview a newly-created software recognition rule. In preference to error-prone manual processes, we recommend our automated Software Recognition Service as best practice for the creation of software recognition rules. (PRB0041591).
  • The dashboard widgets Most installed computer operating systems (number of computers) and Most installed mobile operating systems (number of devices) are now labeled correctly in the Swedish language version (PRB0041668).
  • In Service Provider Edition, step 13 of the Data Update Job no longer waits indefinitely for resources when data processing has completed successfully for all customers on the platform. This issue has been resolved so that it is no longer necessary to perform a manual stop on the Data Update Job processes to ensure completion of all steps (PRB0042036).
  • An issue introduced in Snow License Manager 8.3.5 relating to the disappearance of the list of whitelisted applications has been rectified so that the list persists following the Data Update Job run (PRB0042065).
  • If Access to view software usage data is disabled for a user (managed through Snow Management and Configuration Center), the Last Used column no longer displays in Snow License Manager reports and tables, supporting organizations to adhere to data protection regulations.

Oracle Management Option corrections in Snow License Manager 8.3.6:

  • On the Oracle overview page, the numbers shown for inventoried Oracle computers (green column of the graph) are now correct (PRB0041694).
  • Case sensitivity for usernames in Oracle is now supported (PRB0041589).
  • When a user creates a new Oracle order with Database Enterprise Management or Enterprise Edition Options selected as the product, runs All Oracle orders report, and selects an order in the report; instead of an error page, the order details now display correctly (PRB0041950).
  • Loading issues with the Oracle overview page that result in Snow License Manager displaying the application error page have been resolved so that the overview loads correctly (PRB0042037).

RELEASED TODAY

Release Information

Product:                            Snow License Manager
New version:                     8.3.5
Build No:                           6886
Revision No:                     392
Distribution:                     SUS  package
Current status:                 Released

Corrections in Snow License Manager 8.3.5:

 

  • Adding or deleting blacklist items no longer causes the browser to hang in environments with many blacklists, large numbers of computers, and many applications that would be affected by the change (PRB0041960).

  • Language selection for the web user interface no longer switches to English when using Windows authentication (PRB0041453).

  • Importing Site licenses now covers all instances of the application in the site and not just a single instance (PRB0041948).

  • Invoice reference numbers are no longer represented as integers with comma separations, but as a string (PRB0041414).

  • If a scheduled compliance service cannot access the Snow License Manager database, such as when daily maintenance is running, a timeout error is no longer raised. The compliance service now waits instead for the database to become available (PRB0042007).

  • If user data is set to be anonymized, username and computer information shown when the down arrow to the left of the application name in the Applications tab is selected, is now also anonymized (PRB0042041).

  • When creating custom compare values, the name field is now limited to 20 characters. The error message, An error occurred on the page!, no longer arises due to the stricter input validation (PRB0042008).

  • E-mail notifications for agreements, for example, are now only sent out once when the notification criteria are met (PRB0041779).

  • Archiving computers now works correctly irrespective of interface language selected (PRB0042029).

  • Listing all mobile devices and exporting the result now includes all list columns in the target file (PRB0040662).

  • Performance issues arising when adding or modifying whitelist criteria have been addressed to reduce the time it takes to apply the changes. This issue typically affects environments with many whitelists, large numbers of computers, and many applications that would be affected by the change (PRB0041962).

Release Information

ProductSnow Licens Manager
New version8.3.3
Release DateAugust 22 2018
DistributionSUS and MSI Setup
Current StatusReleased

 

Corrections in Snow License Manager 8.3.3

  • The risk posed by a security vulnerability found in an external library has been mitigated (PRB0041891)
  • Virtual machines reporting multiple IP addresses, via our Virtual Management Option connectors such as vSphere or Hyper-V, are now mapping correctly to inventoried computers (PRB0041846)

 

The updated Stored procedure in this release (PRB0041846) is JobInventoryDCCUpdate.

Release Information

 

ProductSnow License Manager
New version:8.3.1
Distribution:SUS package
Current Status:Released

 

Enhancements in Snow License Manager 8.3.1

 

 Oracle functionality consolidation

All features and capabilities related to Oracle products have now been consolidated under the Oracle overview page accessible from the Enterprise menu item. Navigation to Oracle functionality has been moved, but the features and capabilities remain unchanged. Minor modifications have been made to the user interface to align the way Oracle data is presented with data presentation in the rest of the product.

Search and archive

The Search for applications and Search for computers functions have been simplified to reduce the number of user clicks. As shown in Figure 1, the filtering on Organisationremains unchanged, but only a single default filter is now presented to the user, enabling search results to be refined on user input application/computer name. Users can select additional filters by selecting the green plus sign to further refine search results, by, for example, selecting BIOS date and domain name (for computer searches) or license required and is bundle for applications.

Reports directly in overview for Office 365

A reports tab has been added to the Microsoft Office 365 overview, enabling users to access reports without having to switch to the Reports view.

Corrections in Snow License Manager 8.3.1

  • The Show Applications hyperlink is again visible under the Financial info tab for computers with licensed applications installed for which costs have been added (PRB0041456).
  • To calculate the license requirement for a SQL server instance deployed on a virtual server, the total number of resources – virtual processors and virtual cores – allocated to the virtual server needs to be determined. The data to calculate the total number of resources available is available under the Hardware tab for the virtual server. The result of multiplying the value for Number of Processors by the value shown for Cores per processor is consistent with the Virtual Processors Count total provided by the Clean Inventory Data Contract (CIDC) (PRB0040781).
  • SMTP user passwords are now hashed, so that and no longer presented in clear text in the Snow Management and Configuration Center (Snow MACC) (PRB0041576).
  • When an application is set for re-harvesting, and is then removed from the Software store, it will no longer be listed for re-harvesting (PRB0041594).
  • Object search results no longer truncates the number of hits to 1,000 records – all search results are now displayed (PRB0041317).
  • The criteria Assignment Type is now supported in the All Licenses report (PRB0041422).
  • The Alert list on the default Snowboard panel no longer causes time out or cannot load – all alerts are now shown, as expected (PRB0041667).
  • When an application is installed on a single computer is removed, either through an uninstall or because the computer has been deleted, the license requirement and compliance values for the application are cleared correctly by running the compliance service (PRB0041647).
  • It is now possible to view Computers or datacenters details when the compliance service is running – the timeout error “An error occurred on this page!” no longer occurs (PRB0041355).
  • In Compliance Summary reports for applications licensed per installation, the value for initial requirement no longer differs from the value for initial requirement shown under the Compliance tab for the application (PRB0041652).
  • The maximum number of characters have been changed for following Oracle order fields:
  • Oracle Master Agreement (OMO), Oracle License and Services Agreement (OLSA) reference can now accommodate 255 characters
  • Ordered by Contact-> 100 characters
  • Vendor/contractor Name 50 -> 100 characters
  • Customers with a large number of custom fields and system users have been experiencing lengthy run times for system maintenance (Data Update Job) due to how these were being processed. In this release, processing has been optimized, and so these customers will experience a reduction in the time it takes for system maintenance to complete (PRB0041385).

 

Please find Release Notes here