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Snow License Manager

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Released on October 15, 2019.

Release information

Product: Snow License Manager   
New version:      9.4.1
Release date:  15 October 2019 
Distribution:   SUS package
Current status:   Released

 

About this Release

This version of Snow License Manager is released on October 15, 2019. 

Snow License Manager 9.4.1 will replace the earlier limited release of Snow License Manager 9.4.0. Snow License Manager 9.4.0 has been removed and will not be available for use. Snow recommends the users of Snow License Manager 9.4.0 to upgrade to Snow License Manager 9.4.1 immediately to be able to use all the changes mentioned in this release notes.

Note that the subsequent release of Snow License Manager 9.5, will come soon; with general availability set for November 2019. We advise you to review the preliminary release notes for Snow License Manager 9.5 to determine your most appropriate update path. The preliminary release notes for Snow License Manager 9.5 will has been available since 25 September 2019.

Enhancements in Snow License Manager 9.4.1:

  • Ability to un-assign Oracle licenses
  • Added "Is multiple metrics" column in column selector on Search for applications page
  • Custom compare value type extended to 100 chars
  • Exclude Hyper-V only hosts by default
  • Provide an ability to include hyper-v only hosts into Windows Server license requirement manually

Corrections in Snow Snow License Manager 9.4.1:

  • Data Update Job in a Service Provider installation no longer reports an error after a Customer has been removed (PRB0042521).
  • The Data Update Job has been optimized to reduce execution time when transferring Software rows (PRB0042568).
  • The Data Update Job step Refresh Alerts has been optimized (PRB0042572).
  • Empty, duplicated, or 0.0.0.0 IP addresses are not shown in the computer list anymore.(PRB0042570)
  • Quarantine management will now correctly change a computers' state from 'Quarantined' to 'Inactive' when the configured threshold is met(PRB0042541).
  • We have corrected the API to display the compliance trend tab correctly(PRB0042515)
  • When adding a maintenance date while editing a License, the "Today" button will now properly select the current date (PRB0042574)
  • Resolved an issue when a device is used to run remote applications on servers in different organizations (PRB0042463).
  • When Oracle Database 18c is inventoried as part of the customer's Oracle estate, some customers may be experiencing UI issues in the Oracle Database Product instances overview. This latest version properly shows all inventoried Oracle Database 18c instances. (PRB0042520).
  • Some Oracle background processing tasks that need more time for execution on some customer environments, will now have the possibility to be reconfigured in order to complete successfully (PRB0042577).
  • Fixed gathering Web metering information (PRB0042086).
  • Resolved a conversion issue, due to specific regional settings, that prevented scheduled reports to be sent properly (PRB0042372).
  • Optimized the API request (PRB0042504)
  • When a user has a different region configured than English (US), adding a maintenance date to a license should no longer show a warning that the data is incorrectly formatted (PRB0042602).
  • A server that has Windows Server as the operating system and hosts virtual machines which have Windows Server installed now is excluded from Windows Server license requirement by default ( PRB0042398)
  • Added "Included in Windows Server license requirement" checkbox on Computer edit page General tab, which is visible only for hosts that have Windows Server OS. When checked, the host Windows Server installation will be counted in compliance Hyper-V only hosts are excluded by default. ( PRB0042398).
  • Fixed handling restricted user access when navigating from the "Datacenters and clusters" page to a data center/cluster details page. ( PRB0041897)
  • Displaying "Extended coverage" in the "Coverage reason" column in the "License tracking per computer" report when computers are covered by extended coverage. ( PRB0041606)
  • Fixed an issue where a deactivated CustomerId could prevent the Data Update Job from finishing. (PRB0042609)
  • Improved handling of multi delete computers in Snow License Manager. Users will no longer have to wait for the transaction to complete in the graphical interface. (PRB0042254)

SLM 9.4.0 was planned to reach General Availability (GA) on October 9. During the phased rollout we identified that one of the corrections mentioned in the release notes did not end up in the final package. This has now been fixed in the patch release of Snow License Manager 9.4.1 which will replace Snow License Manager 9.4.0 that has been withdrawn.

Information will be provided through release notes, Snow Globe, Support Portal and, Partner portal.

Snow License Manager 9.4.1 will go GA and be available on SUS on October 15 from around lunchtime (CET).

 

Snow’s Phased roll out releases

Snow has recently started doing releases in a phased manner for their products, Snow License Manager and Snow Inventory Server. The first phase goes only to a selected few customers. General availability follows within two weeks. The reasons for doing a phased rollout are:

  • Customers are given the possibility to play a pivotal role in the validation of new software releases and technology components.
  • Because the release isn’t rolled out to all customers at once, eventual problems can be fixed before or closely after the release is available for the larger mass. 

  • Furthermore, information learned from the early rollout phase can be applied to guide customers so that there are fewer issues post GA. 

If a defect, found during the phased rollout, must be fixed before GA, the dot version of the release will increase.

Depending on what will be discovered during the phased rollout, the length of this phase may vary and the GA date might change. Normally we strive for a period of maximum two weeks between Release to Market (RTM) and GA.

Just like in my latest blog post "Did you know? - Exporting all your machines" you may want to export or backup your licenses, to either save your current state or to import them into your test environment.

 

This is pretty easy to do - follow these steps to export your licenses:

 

  1. Open up the report "List all licenses" and choose the license you want to export. In my example i choose the following one:
  2. Click on Column selector and drag & drop the column "legal organisation" to the report.
  3. Now click on the three dots on the right side and choose Export -> Export as Excel.
  4. Open up your Excel which we will need to modify a bit, it should look like this:
  5. In the column "Legal organisation" you will now need to change the value, fitting to the target organisation in which you want to import the license. In my example i want to import the license to My Company / Germany / IT, which looks like this in the Organisation Structure in SMACC:

  6. The fields in the Legal Organisation column in my excel sheet need to be ROOT,DE,IT.

    Be sure that the target organisation is a legal entity. This option is set in SMACC. Otherwise you will not be able to add a license to this node.

  7. If you want to, you can change the quantity, license costs, etc.
  8. In your Excel sheet add the column "Assignment Type" and enter - by default - "Organization" as shown in the Screenshot in step 4.
  9. Now to import the license, open up SLM and go to Home - import data - license import.
  10. Make sure that the following mandatory fields are matching correctly to your sheet. If you use the exporting feature i've shown in the first steps, you need to choose the column Application as Application name:
  11. Make sure to select the legal organisation and the assignment type columns (which we created earlier)
  12. In the next step you should be able to preview the license which will be imported:
  13. And finally:
  14. You have now successfully duplicated the license:

Protip: The id is the one assigned to that license which you can see when opening the page

Protip: The id shown in step 13 is the one assigned to that license which you can see in the URL when opening the license in SLM:

Released on September 25, 2019

Release information

Product: Snow License Manager   
New version:      9.4.0   
Release date:  25 September 2019 
Distribution:   SUS package
Current status:   Released, phased rollout

About this Release

This version of Snow License Manager is released in a phased-rollout starting 25 September 2019. You will receive the update sometime between the start date and general availability.

Note that the subsequent release of Snow License Manager 9.5, will come soon; with general availability set for 6 November 2019. We advise you to review the preliminary release notes for Snow License Manager 9.5 to determine your most appropriate update path. The preliminary release notes for Snow License Manager 9.5 will be available around 25 September 2019.

Enhancements in Snow License Manager 9.4.0:

  • Ability to un-assign Oracle licenses
  • Added "Is multiple metrics" column in column selector on Search for applications page
  • Custom compare value type extended to 100 chars
  • Exclude Hyper-V only hosts by default
  • Provide an ability to include hyper-v only hosts into Windows Server license requirement manually

Corrections in Snow Snow License Manager 9.4.0:

  • Data Update Job in a Service Provider installation no longer reports an error after a Customer has been removed (PRB0042521).
  • The Data Update Job has been optimized to reduce execution time when transferring Software rows (PRB0042568).
  • The Data Update Job step Refresh Alerts has been optimized (PRB0042572).
  • Empty, duplicated, or 0.0.0.0 IP addresses are not shown in the computer list anymore.(PRB0042570)
  • Quarantine management will now correctly change a computers' state from 'Quarantined' to 'Inactive' when the configured threshold is met(PRB0042541).
  • We have corrected the API to display the compliance trend tab correctly(PRB0042515)
  • When adding a maintenance date while editing a License, the "Today" button will now properly select the current date (PRB0042574)
  • Resolved an issue when a device is used to run remote applications on servers in different organizations (PRB0042463).
  • When Oracle Database 18c is inventoried as part of customer's Oracle estate, some customers may be experiencing UI issues in the Oracle Database Product instances overview. This latest version properly shows all inventoried Oracle Database 18c instances. (PRB0042520).
  • Some Oracle background processing tasks that need more time for execution on some customer environments, will now have the possibility to be reconfigured in order to complete successfully (PRB0042577).
  • Fixed gathering Web metering information (PRB0042086).
  • Resolved a conversion issue, due to specific regional settings, that prevented scheduled reports to be sent properly (PRB0042372).
  • Optimized the API request (PRB0042504)
  • When a user has a different region configured than English (US), adding a maintenance date to a license should no longer show a warning that the data is incorrectly formatted (PRB0042602).
  • A server that has Windows Server as the operating system and hosts virtual machines which have Windows Server installed now is excluded from Windows Server license requirement by default ( PRB0042398)
  • Added "Included in Windows Server license requirement" checkbox on Computer edit page General tab, which is visible only for hosts which have Windows Server OS. When checked, the host Windows Server installation will be counted in compliance Hyper-V only hosts are excluded by default. ( PRB0042398).
  • Fixed handling restricted user access when navigating from "Datacenters and clusters" page to a data center/cluster details page. ( PRB0041897)
  • Displaying "Extended coverage" in "Coverage reason" column in "License tracking per computer" report when computers are covered by extended coverage. ( PRB0041606)
  • Fixed an issue where a deactivated CustomerId could prevent the Data Update Job from finishing. (PRB0042609)

Hi SnowGlobe and especially Guten Tag DACH users!

 

You already know Snow as the market leader and largest focused manufacturer of software asset management tools, anyway we continue to evolve with your requirements!

Today we offer our customers a comprehensive package of solutions for transparency and automation in the challenges of digital transformation, for your software usage needs in the cloud and on premise, and solutions that enable a 360° view of the underlying users, hardware and processes.

 

We are sure you want to know more about it and to Snow's vision of the future, together with a chance to network with like-minded people and participate in informative discussions.

 

For all this we are hosting our event Snow Experience 2019 in Frankfurt (Germany) on 14th November 2019.

 

The topics and content list are available on the event page, but here's a quick copy:

 

 Was können Sie erwarten?

  • Key Notes von Experten
  • Best Practices - Kundenpräsentationen
  • Erfahrungsaustausch mit Kollegen aus anderen Unternehmen
  • Use-Case-Meetings mit Experten und Lösungsorientierte Live-Demos

 Themen, die behandelt werden:

  • Snow & IDG Research: Herausforderungen für die IT & Kosten durch SaaS
  • Die Evolution des IT Asset Management zum Mehrwert für das Business
  • Partner des Datenschutzes – DSGVO & Security profitieren von SAM Daten
  • Cloud-bedingte Transformation des IT Asset Management
  • Ansätze zur Senkung der Kosten & Erhöhung der Datensicherheit rund um den Einsatz von Software

 

Very interesting, isn't it? So join us in Frankfurt! Don't forget to register here:

Snow Experience 2019 Nov 14 2019 Frankfurt, Deutschland 

 

 

Phased rollout of Snow License Manager 9.3.3 beginning September 3, 2019

This version of Snow License Manager is released in a phased-rollout starting 3 September 2019. You will receive the update sometime between the start date and general availability.

Release information

Product:                  Snow License Manager
New version:          9.3.3
Release date:         3 September onwards
Distribution:           SUS package

Current status:      Released

 

Enhancements in Snow License Manager 9.3.3:

  • Changes to License Tracking Per Computer Report to display more License Data.
  • Bios Serial Number for Mobiles.
  • Files Per Computer Report now shows all executables visible, regardless if recognized or not.
  • The 'Compliance' field name in ‘License Tracking Per Computer’ report has been changed to 'Total Compliance'
  • Microsoft Core Infrastructure Server Suite license coverage
  • New permission for oracle compliance calculation and license assignment
  • Refactor loading data through lightweight read models and in-memory data filtering

Corrections in Snow License Manager 9.3.3:

  • Added migration script which resets Windows Server application default metric to be standard (by saying "standard" we mean Microsoft licensing rules). To see compliance in different metric it is now possible to add it as an alternative to the application. 
  • After changing a license from per installation to per computer it will no longer be allocated. (PRB0040651). 
  • All web applications are now searchable on the 'Add license' page. (PRB0042493).
  • Computer application installations reported from an external data source via Snow Integration Manager are now correctly retained after processing data reported by the Snow Inventory agent for the same computer (PRB0042516).
  • Discovery data for customers with multiple data sources are now merged correctly (PRB0042487).
  • Fixed server error on "Search for applications" page which occurred in case of large (>500) amount of organization nodes. (PRB0042382).
  • When calculating the Windows Server license requirement we are now taking "Running" status of a virtual machine into account. (PRB0042391).
  • Resolved an issue where SAP imports would sometimes fail with an exception. (PRB0042497).
  • The "Reported Files" and "Scheduled Reports" links have been moved from context menu under "All reports" view to submenus under the "Reports" menu, making them more accessible to the user. (PRB0042508).
  • The AD user login is now checking the validation dates for the mentioned user updated in SMACC (PRB0042429).
  • The historical log that records the host running each virtual machine is now only updated in case of a change to the relationship between host and virtual machine. (PRB0042418).
  • When the user is configured to use another language than English the list under the Orders & Licenses tab, in the Oracle Overview page, will no longer show an error. (PRB0042495).
  • You can now link a Hyper-V Windows virtual machine to its host based on the data inventoried on the virtual machine itself (PRB0042336, PRB0042391).
  • The report "License purchase allocation" is splitting up the costs of licenses and their support/maintenance costs up to the different assigned organizations. (PRB0041449).

Phased rollout beginning August 13, 2019

Release information

ProductSnow License Manager
Version9.3.2
Revision No430
Build No7139
Release date13 August, 2019
DistributionSUS package
Current statusPhased rollout
General availability29 August, 2019

About this release

This version of Snow License Manager is released in a phased-rollout starting 13 August, 2019. You will receive the update sometime between the start date and general availability.

Note that the subsequent release of Snow License Manager 9.3.3, will come soon; with general availability set for mid September, 2019. We advise you to review the preliminary release notes for Snow License Manager 9.3.3 to determine your most appropriate update path.

 

Corrections in Snow License Manager 9.3.2:

  • The "Last Discovered Date" field is now properly saved even when software has been removed from a computer (PRB0042392, PRB0042459).
  • The Web Configurator tool is now able to extract hardware identifiers on a Japanese operating system (PRB0042455).
  • Column headers should not be HTML encoded anymore (PRB0042357).
  • Correction made to where the EventStore did not create a new password if the password in the database was set to NULL (PRB0042406).
  • When editing a License, under the Maintenance & Support tab, the calendars for maintenance periods have been updated with yearly and monthly dropdown options (PRB0042323).
  • Stock report filtering for Red Hat is using criteria "Red Hat%" However, the customer might have Red Hat Installations called "Linux Red Hat" therefore, the report is NOT showing "All Computers with Red Hat Operating System" This has now been corrected (PRB0042449).
  • Fixed organization criteria in report "Devices per remote server" (PRB0042315).
  • Notifications for expired and expiring licenses now take maintenance periods into account (PRB0042285).
  • Missing translation when exporting instances on the oracle instances page (PRB0042421).
  • The License edit page does now allow the user to past information into the purchase price and quantity column (PRB0042314).
  • Removed redundant options from the notification's criteria (PRB0042471).
  • The import configuration file is incorrectly setting the import type for agreements to "agreement" should be "contract". This has been fixed now (PRB0042474).
  • While removing an overridden bundle you will now be prompted to move any license assigned to the application (PRB0042475).
  • Improved logic of the groups-part of the software recognition step, in the data update job, lowering the overall execution time (PRB0042461).
  • Optimizations have been made to the Device Applications Bundles Update step in the Update Job (PRB0042486).
  • Possible to have Support and Maintenance cost between 0 and 1.
  • Windows Server reports show one row per host if host is covered by multiple licenses.
  • "Has Windows Server VMs" exclusion computer filter works as expected.
  • License assignment tooltip shows the correct information for Windows server family.
  • Exclusion list can be exported into SLM supported formats.
  • Custom fields assigned to applications are now reassigned to new applications during SRS data transfer (PRB0042358).
  • The API will no longer show an exception page when trying to list applications in scenarios where blacklisted applications criteria overlap (PRB0042409).
  • 'Programs and Features' now display the correct major version of SLM (PRB0042454).

Hi SnowGlobe,

today I want to share with you all the Training and Learning options we offer. I think this is a very relevant topic, as a continuous study and a deeper knowledge are always necessary to get the most from everything and, in this case, from Snow Software applications.

We have a very skilled team that works to offer and tailor training options. Below I've summarized them, but feel free to contact your dedicated Snow Account Manager in case you need more information about what we can offer.

 

Global Training

Official Snow product training will help you to get the most out of Snow solutions. Training is aimed at both beginners and SAM professionals. Ideally, you should start the training program with the Snow Inventory Administrator or the SLM User Training - depending on your individual area of responsibility.

 

Available Courses:

• Snow Inventory Administrator (SIA 1-day course)
• Snow Licence Manager User (SLMU 2- day course)
• Snow Licence Manager Advanced User (SLMAU 1-day course)
• Snow Automatic Platform Administrator (SAPA 1-day course)
• Snow Optimizer for SAP Software – available only in Hamburg.
• Snow Device Manager Administrator SDMA – currently available only in Sweden or bespoke

 

All courses are certified, and a short exam is taken at the end of each course. You can find our scheduled courses here: https://www.snowsoftware.com/int/resources/training 

 

Language Options

The default language for our training is English. However, courses are offered in German from our Stuttgart and Hamburg hubs. French and Italian courses are also delivered from our location sites in Paris and Milan.

 

Training Hubs

We have 4 main training hubs all of which offer a dedicated training room. Except Hamburg one, the other facilities include laptops for delegate use.

 

  • Bracknell, UK
  • Stuttgart, Germany
  • Hamburg, Germany
  • Solna, Sweden

On-Premise Training

You may have several staff members who require training and deem it easier to have trainers visit your premises. This can be arranged for a maximum of 10 delegates and either a standard course delivered or something more tailored to specific needs. (Please contact your Account Manager to ask for more information or request it)

 

How to book onto a classroom training course. 

You can book onto a training course selecting the desired one/s via the Snow website: Training.

This prompts a request and your place will be confirmed once availability has been checked and booking authorized.

 

Alternatively, you can liaise with your Account Manager to request a place.

 

Subscriptions

A good value for money option is to purchase a subscription. We have 2 options available that can allow a group of users to enroll onto an unlimited number of courses at the training hub. Please contact your Snow Account Manager to know more about the details of this offer.

 

Online Learning (Partners only)

The Snow Academy is currently only available to Partners. 

A Snow Identity will provide you with direct access to the Snow Academy, Snow Support Portal as well as the Snow Globe Community. If you already have a Snow Identity, simply login via the dedicated link using the ‘login with Single Sign On’ button and begin your learning program. If you haven’t got a Snow Identity you can self-register here: Register for Snow Identity.

 

Note: Of course our Training team is working to expand the current offer, to extend the courses to more recipients and include always up to date topics. 

 

I hope this post is helpful to know more about the available options. Feel free to contact us if you have more questions about it!

Released August 6, 2019

Please see all info here

Released August 6

Release information

Product:                            Snow License Manager
New version:                     8.3.10
Build No:                           7130 
Revision No:                     429
Release date:                   6 August 2019
Distribution:                     SUS  package
Current status:                Released

Corrections in Snow License Manager 8.3.10:

  • Amazon Linux servers are now correctly marked as servers. (PRB0042383).
  • The 'Help' section links in both 'Snow License Manager' and 'Snow Management and Configuration Center' have been updated to point to the correct versions of the products. (PRB0042244).
  • The column "Databases" has been changed to "Instances" in the Oracle Overview page. (PRB0041899, PRB0042345).
  • The columns "Created" and "IP address" are now included in the scheduled export of the "Computers that are not inventoried" report. (PRB0041194)
  • The graphs in the O365 overview page have been improved, to better visualize the data for user activity counts. (PRB0041851).
  • Improved logic of the groups-part of the software recognition step, in the data update job, lowering the overall execution time. (PRB0042327).
  • The API will no longer show an exception page when trying to list applications in scenarios where blacklisted applications criteria overlap. (PRB0042409).
  • It's no longer possible to add new rules to a globally generated application (PRB0042368).
  • The Software Update step in the Data Update Job has been optimized to help prevent performance issues that arise in platforms with large amounts of data. (PRB0042448).
  • The "Computers per type" widget, on the Computers overview page, has been corrected, resulting in the "Virtual Servers" and "Virtual machines" computer types now displaying their respective associated data. (PRB0042431).
Rory Canavan

SAM Charter - Video Page

Posted by Rory Canavan Jul 26, 2019

Over time, we have created a plethora of quality visual material, but hunting for it on YouTube can be an utter pain. Well let's take that pain away! Presuming SLM is in place, and has been installed and configured, you will be looking for guidance on what to do next...

 

Do not make the mistake of assuming that everything in SAM happens in SLM - it happens in the IT estate, and you need to plug it into that accordingly to ensure you can demonstrate and effective ROI in SLM.

 

The link to all of our guidance videos is below:

 

https://www.samcharter.com/videos/

 

Any questions please get in touch

Released on 19th July 2019

Release information

Product:                            Snow Management and Configuration Center (SMACC)
New version:                     2.0
Build:                                 69
SUS Revision:                    433
Release date:                    July 19, 2019
Distribution:                      SUS
Current status:                 Released

Release Information 

This version of Snow Management and Configuration Center (SMACC) introduces support for Admin Console plugin for Snow Inventory Server 6.0.7 and the latest Snow License Manager plugin.

Buongiorno, SnowGlobe!

Do you know we have some user guides in additional languages, other than English?

If not, please access our Knowledge Base and you'll find all there!

 

Anyway, to simplify the search I'm adding here the current ones for the web interface of Snow License Manager 9:

 

 

Note: in each KB Article page, you can click on the "Subscribe" button (on the top right), to get a notification every time the User Guide is updated.

[Updated on 03/09/2019]


As you may know, in our Knowledge Base we collect all the most up to date documents and guides about our software. You can filter the data by topic or by category and even order for the "last update" field, but why not having here a quick list of the most up to date documents about SLM 9.0.x? 

 

So, here they are:

 

      User Guide for Snow Management and Configuration Center for the administration of License Manager.

      US English version of the User Guide: Web User Interface Snow License Manager version 9. 

 

 

 

 

 

 

I hope you find them helpful. In case you need more information about our SnowGlobe Community, our tools, forums and trainings, please check this link: Welcome to Snow – Where to start and things to know 

 Note: in each KB Article page, you can click on the "Subscribe" button (on the top right), to get a notification every time the User Guide is updated.

In Snow Management And Configuration Console (SMACC) there's a specific section dedicated to the yet unrecognized software. If you have that software installed on one or more computers in your company, you can help us to add the full definition to the list. To do so, it's quite easy and some steps can really help you to provide us complete and relevant data.

  1. Download the SRS Request Template from this link: SRS Template v4.2 
  2. Fill all the mandatory columns with a special attention to:
    • Official Product Name*
    • Official Manufacturer*
    • Official Version*
    • Full Installation Path Including Main Executable*
  3. Save the file in XLS format and send it to our Support Team

What if you miss some of this information? 
To provide the best definitions, that can be valid for each of our customers, we need to be sure that all the necessary data is included in the most precise way. There's a simple trick to collect this data directly from your SMACC with a report. 
Note: Please be sure to have ready the name of the computer/s that have that application already installed and that a Snow agent has already performed an inventory scan.

These steps will help you to collect the missing fields:

  1. Open SMACC and select "Inventory Admin Console"
  2. Open "Devices"
  3. Click on the "Add View" field (available at the top, which is used to create the report)
  4. Name the report as you prefer
  5. In the next step, select the required fields:
    • Device \ Computer name
    • Software \ Software name
    • Software \ SW Manufacturer
    • Software \ Software version
    • Software \ SW path name
  6. Next, filter the report for the computer you are looking for with the installed application
    • Select the Device \ Computer name field
    • Specify "EQUALS" as the condition
    • And specify the name of the computer
  7. Click "Save" so that the report view is created and is now available in SMACC

 

Once you run this report on the relevant computer, you'll be able to find all the necessary fields that were required in the SRS Request Template. A copy/paste will be enough to fill all the columns and then proceed to the submission to our Support team.