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Snow License Manager

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Released February 7, 2019

Release Information

Product:                            Snow License Manager
New version:                     8.3.7
Build No:                           6968
Revision No:                      397
Distribution:                      SUS  package
Current status:                  Released



Corrections in Snow License Manager 8.3.7: 

  • The Device Applications Group Update step in the Data Update Job has been optimized to limit usage of temporary disk space to help prevent performance issues that arise when disks reach their capacity limits (PRB0042068).
  • The figures shown in the Inventoried computers per month widget on the default Snowboard for Previously inventoried and New Inventoried computers now correctly reflect computers that have been deleted since the previous run of the Data Update Job (PRB0041942)
  • Data normalization of IP addresses has been enhanced to manage multiple IP addresses reported for the same machine. This improvement ensures that virtual machines can be correctly matched to their host, and associated inventory data can be correctly shown in Snow License Manager views and reports (PRB0041929).
  • The history graph, showing Users per month for an application now correctly caters for users who have been moved to another organizational unit (PRB0041943).
  • The forgotten password functionality has been made more robust to protect against brute-force attacks. Following three failed attempts, users will be locked out for 15 minutes (PRB0042095).
  • When editing a license to assign it to a computer, a new tooltip is visible by hovering over the content of the Organization column. The tooltip shows the full organization unit name, which is not always visible for deep organizational trees. The tooltip is designed to help users readily identify the correct unit in scenarios where computers with the same name exist in multiple units that begin with the same sequence of characters (PRB0040277).
  • The Data Update Job now ignores any Oracle instances with an empty instance name and completes processing (PRB0041966).
  • It is no longer necessary to edit a user to view attached documents. Attachments are now visible on the Documents tab (PRB0042047)
  • It is now possible to apply Agreements with Auto attach computers enabled to more than one organizational unit (PRB0041342).
  • When a host machine is deleted, its virtual machines (VMs) will now also be removed (PRB0041382).
  • The edit view for applications no longer incorrectly lists mainframe applications as running on Windows (PRB0041408).
  • For the Service Provider Edition, additional handling has been added prevent duplication of Oracle databases in scenarios where multiple data sources are configured for the same Customer ID (CID) and refer to the same Inventory database (PRB0041968).
  • OpenSUSE is now classified as a server operating system (PRB0041372).
  • Import of SAP data now updates the import reference ID correctly, ensuring that SAP data shows correctly (PRB0042046).
  • It is now possible to configure the location for SoftwareEnterpriseAgreementService by editing the config file for the service and adding an appropriate pathname (PRB0042070)
  • Cyrillic is now supported in the naming of Snowboards (PRB0042079)
  • An additional core factor definition for has been added to support 2-core Celeron processors (PRB0042109).
  • It is possible for an application with metering based on installations can show usage data without an instance of the application installed. This scenario arises, for example, when users uninstall an application when they are finished using it, but their usage data remains in the history information. Snow License Manager refers to these scenarios as metering-only. Metering-only is now supported for application groups and bundles (PRB0042024).
  • The export functionality now transfers data correctly to the destination file when wildcards are used in the search criteria (PRB0042099).

Snow is pleased to announce the release of Snow License Manager 9.0.1, which includes important updates for customers and partners running Snow License Manager 9.0.0. The update to Snow License Manager 9.0.1 is carried out through Snow Update Service (SUS). 

Release information

Product:                 Snow License Manager

New version:          9.0.1

Build No:                6969

Revision No:          401

Release date:         February 05, 2019

Distribution:           SUS package

Current status:      Released

Upgrade path, SLM 8 to SLM 9

For customers and partners running the most recent version of Snow License Manager 8 (see product versions on our website), we recommend to upgrade to Snow License Manager 9.0.0, and then immediately update to Snow License Manager 9.0.1. To ensure a correct upgrade, access to Snow License Manager 9.0.1 is synchronized with the regional rollout plan for Snow License Manager 9.0.0, shown in the table below.



Customers and partners:

1 (Pre-release) 

November 22,2018

Customers and partners who provided support during the development of Snow License Manager 9 – this phase is now complete.


January 16, 2019



February 5, 2019


4 GA

March 5, 2019

General Availability (GA)

Corrections in Snow License Manager 9.0.1:

Additional compatibility measures have been added to the Data Update Job to ensure that processing of data extracted from databases with different collations no longer cause: collation errors; the Data Update Job to stop; or any issues with the Inventory service

Product dependencies:

Snow License Manager 9.0.1 requires Snow Inventory Server 6.0.4. 

The gradual rollout continues. Europe was first out on January 16 and Snow is pleased to announce Snow License Manager 9.0.0 is, from February 5, released also to the American markets. On March 5, SLM 9 will pass General Availability (GA) and be made available for customers and partners in all regions.


Snow has endeavored to deliver a smooth upgrade process for this new major. Comprehensive documentation and a revamped Snow Update Service (SUS), which will perform a check to ensure that your environment meets the set prerequisites before allowing the package to be installed, are just some of the support techniques Snow is offering to ensure that your upgrade is successful.


In addition, we advise all our customers and partners to contact their local Professional Services to help you plan your upgrade, ensure that known limitations are understood, and product dependencies, such as the requirement for Snow Inventory Server 6.0.3 are clear.


All documentation is available to customers and partners on Snow’s Knowledge Base, and your Professional Services contact can provide you with a full set of useful links. As a starter, we recommend you read the Release Notes: Snow License Manager 9.0.0 (covering, for example, features, enhancements, corrections, and product dependencies) and Known Limitations: Snow License Manager 9.0.0.

Release information

ProductSnow License Manager
New version9.0.0
RTM  (Europe)January 16, 2019
Distribution methodSUS (Snow Update Service)
RTM  (America)February 5, 2019
General AvailabilityMarch 5, 2019

Snow License Manager 9

Snow is pleased to announce the upcoming release of Snow License Manager 9 – a major version of our leading Software Asset Management solution, which we will release in a phased rollout plan. Global general availability is planned for March 5, 2019.

On top of recently-announced price increases and new licensing options for Windows Server 2019, our customers face yearly true-ups and datacenter optimization challenges. With this release, Snow delivers automated license recommendations for Windows Server deployments, including cost modelling based on virtualization density and high availability configurations. On-demand reporting for your entire Windows Server estate includes recommendations for optimizing licenses, forecasts for Windows Server 2019 costs, and highlights risks in your infrastructure

Gaining an understanding of Oracle middleware can be challenging and time-consuming – a task that is further complicated by virtualization technologies. In our commitment to optimizing enterprise software spend and mitigating risk, our first middleware offering provides discovery and inventory data for Oracle WebLogic.

Existing customers with larger-to-enterprise size deployments will benefit from the capability to run incremental daily maintenance. This process has been modified to identify and transfer just the data that has changed since the previous run – significantly reducing the amount of data to process.

This release helps lay the foundation for the next generation of Software Asset Management solutions from Snow that will include additional features for datacenter management, along with new management and reporting capabilities delivered through Snow Analytics.

Release notes

This version introduces new features, enhancements and corrections. Please visit KB for release notes and further information about the release:

Release Notes for Snow License Manager 9.0.0


Extended rollout plan for Snow License Manager 9.0.0

To assure the best possible customer experience of Snow License Manager 9, an extra phase has been added to the initial rollout plan for SLM 9.0.0. Gradual rollout will continue through Snow Update Service with an additional four weeks before General Availability (GA) according to the plan below. Customers and partners will gain access to the upgrade at the start date for their region.

PhaseFromCustomers and partners:
1 (Pre-release) November 22,2018

Customers and partners who provided support during the development of Snow License Manager 9 – this phase is now complete.

2January 16, 2019Europe
3February 5, 2019Americas
4 GAMarch 5, 2019General Availability (GA)


Recommended upgrade path from SLM 8 to SLM 9

To avail of our product features as they develop in alignment with trends in software asset management, we recommend you maintain your Snow installation up-to-date with the most recent versions of our product releases. New Snow customers should always receive our latest releases. For existing partners and customers, the recommended upgrade path to Snow License Manager 9, is from the most recent version of Snow License Manager 8 (see product versions on our website), to Snow License Manager 9.0.0, and immediately to Snow License Manager 9.0.1 which is released on February 5.


Released December 13

Release information

Product:                             Snow License Manager

New version:                     8.3.6

Build No:                           6918

Revision No:                     394

Distribution:                     SUS  package

Current status:                 Released



Enhancements in Snow License Manager 8.3.6: 


Enriched dataset

To enrich the dataset that can be used by other products, such as Snow for ServiceNow, additional data about software installations is extracted by Snow Integration Manager from Snow License Manager. This data includes install date of the software, date-and-time first and last used, the number of times the software is used (runs), average usage time, usage in minutes, and by what user.

Performance enabler

Bulk-optimized endpoints have been added to Snow License Manager API to support the enriched dataset for ITSM connectors. Fetching data from these dedicated endpoints should be significantly faster than through public API endpoints, as just the necessary data for ITSM integration is transferred. The addition of bulk endpoints should in turn reduce the load on the Snow License Manager web server and database. 

Corrections in Snow License Manager 8.3.6:

  • In certain scenarios, the time to load the default dashboard widget Most used applications (avg. minutes) for users running Snow License Manager on partner platforms has resulted in timeout errors for all users logged into the platform. Performance enhancements have been implemented to ensure the widget loads correctly and timeouts no longer occur (PRB0041874).
  • Extra error management to handle SAP-supported zero date formats (0000-00-00 and 0) has been added to the SAP import feature (PRB0040801).
  • The Type column of the Application installation history report now shows applications that have been uninstalled from a machine as Removed (PRB0041835).
  • Additional error handling prevents the graphical interface overflow error from occurring in Snow Management and Configuration Center when trying to Preview a newly-created software recognition rule. In preference to error-prone manual processes, we recommend our automated Software Recognition Service as best practice for the creation of software recognition rules. (PRB0041591).
  • The dashboard widgets Most installed computer operating systems (number of computers) and Most installed mobile operating systems (number of devices) are now labeled correctly in the Swedish language version (PRB0041668).
  • In Service Provider Edition, step 13 of the Data Update Job no longer waits indefinitely for resources when data processing has completed successfully for all customers on the platform. This issue has been resolved so that it is no longer necessary to perform a manual stop on the Data Update Job processes to ensure completion of all steps (PRB0042036).
  • An issue introduced in Snow License Manager 8.3.5 relating to the disappearance of the list of whitelisted applications has been rectified so that the list persists following the Data Update Job run (PRB0042065).
  • If Access to view software usage data is disabled for a user (managed through Snow Management and Configuration Center), the Last Used column no longer displays in Snow License Manager reports and tables, supporting organizations to adhere to data protection regulations.

Oracle Management Option corrections in Snow License Manager 8.3.6:

  • On the Oracle overview page, the numbers shown for inventoried Oracle computers (green column of the graph) are now correct (PRB0041694).
  • Case sensitivity for usernames in Oracle is now supported (PRB0041589).
  • When a user creates a new Oracle order with Database Enterprise Management or Enterprise Edition Options selected as the product, runs All Oracle orders report, and selects an order in the report; instead of an error page, the order details now display correctly (PRB0041950).
  • Loading issues with the Oracle overview page that result in Snow License Manager displaying the application error page have been resolved so that the overview loads correctly (PRB0042037).


Release Information

Product:                            Snow License Manager
New version:                     8.3.5
Build No:                           6886
Revision No:                     392
Distribution:                     SUS  package
Current status:                 Released

Corrections in Snow License Manager 8.3.5:


  • Adding or deleting blacklist items no longer causes the browser to hang in environments with many blacklists, large numbers of computers, and many applications that would be affected by the change (PRB0041960).

  • Language selection for the web user interface no longer switches to English when using Windows authentication (PRB0041453).

  • Importing Site licenses now covers all instances of the application in the site and not just a single instance (PRB0041948).

  • Invoice reference numbers are no longer represented as integers with comma separations, but as a string (PRB0041414).

  • If a scheduled compliance service cannot access the Snow License Manager database, such as when daily maintenance is running, a timeout error is no longer raised. The compliance service now waits instead for the database to become available (PRB0042007).

  • If user data is set to be anonymized, username and computer information shown when the down arrow to the left of the application name in the Applications tab is selected, is now also anonymized (PRB0042041).

  • When creating custom compare values, the name field is now limited to 20 characters. The error message, An error occurred on the page!, no longer arises due to the stricter input validation (PRB0042008).

  • E-mail notifications for agreements, for example, are now only sent out once when the notification criteria are met (PRB0041779).

  • Archiving computers now works correctly irrespective of interface language selected (PRB0042029).

  • Listing all mobile devices and exporting the result now includes all list columns in the target file (PRB0040662).

  • Performance issues arising when adding or modifying whitelist criteria have been addressed to reduce the time it takes to apply the changes. This issue typically affects environments with many whitelists, large numbers of computers, and many applications that would be affected by the change (PRB0041962).

Release Information

ProductSnow Licens Manager
New version8.3.3
Release DateAugust 22 2018
DistributionSUS and MSI Setup
Current StatusReleased


Corrections in Snow License Manager 8.3.3

  • The risk posed by a security vulnerability found in an external library has been mitigated (PRB0041891)
  • Virtual machines reporting multiple IP addresses, via our Virtual Management Option connectors such as vSphere or Hyper-V, are now mapping correctly to inventoried computers (PRB0041846)


The updated Stored procedure in this release (PRB0041846) is JobInventoryDCCUpdate.

Release Information


ProductSnow License Manager
New version:8.3.1
Distribution:SUS package
Current Status:Released


Enhancements in Snow License Manager 8.3.1


 Oracle functionality consolidation

All features and capabilities related to Oracle products have now been consolidated under the Oracle overview page accessible from the Enterprise menu item. Navigation to Oracle functionality has been moved, but the features and capabilities remain unchanged. Minor modifications have been made to the user interface to align the way Oracle data is presented with data presentation in the rest of the product.

Search and archive

The Search for applications and Search for computers functions have been simplified to reduce the number of user clicks. As shown in Figure 1, the filtering on Organisationremains unchanged, but only a single default filter is now presented to the user, enabling search results to be refined on user input application/computer name. Users can select additional filters by selecting the green plus sign to further refine search results, by, for example, selecting BIOS date and domain name (for computer searches) or license required and is bundle for applications.

Reports directly in overview for Office 365

A reports tab has been added to the Microsoft Office 365 overview, enabling users to access reports without having to switch to the Reports view.

Corrections in Snow License Manager 8.3.1

  • The Show Applications hyperlink is again visible under the Financial info tab for computers with licensed applications installed for which costs have been added (PRB0041456).
  • To calculate the license requirement for a SQL server instance deployed on a virtual server, the total number of resources – virtual processors and virtual cores – allocated to the virtual server needs to be determined. The data to calculate the total number of resources available is available under the Hardware tab for the virtual server. The result of multiplying the value for Number of Processors by the value shown for Cores per processor is consistent with the Virtual Processors Count total provided by the Clean Inventory Data Contract (CIDC) (PRB0040781).
  • SMTP user passwords are now hashed, so that and no longer presented in clear text in the Snow Management and Configuration Center (Snow MACC) (PRB0041576).
  • When an application is set for re-harvesting, and is then removed from the Software store, it will no longer be listed for re-harvesting (PRB0041594).
  • Object search results no longer truncates the number of hits to 1,000 records – all search results are now displayed (PRB0041317).
  • The criteria Assignment Type is now supported in the All Licenses report (PRB0041422).
  • The Alert list on the default Snowboard panel no longer causes time out or cannot load – all alerts are now shown, as expected (PRB0041667).
  • When an application is installed on a single computer is removed, either through an uninstall or because the computer has been deleted, the license requirement and compliance values for the application are cleared correctly by running the compliance service (PRB0041647).
  • It is now possible to view Computers or datacenters details when the compliance service is running – the timeout error “An error occurred on this page!” no longer occurs (PRB0041355).
  • In Compliance Summary reports for applications licensed per installation, the value for initial requirement no longer differs from the value for initial requirement shown under the Compliance tab for the application (PRB0041652).
  • The maximum number of characters have been changed for following Oracle order fields:
  • Oracle Master Agreement (OMO), Oracle License and Services Agreement (OLSA) reference can now accommodate 255 characters
  • Ordered by Contact-> 100 characters
  • Vendor/contractor Name 50 -> 100 characters
  • Customers with a large number of custom fields and system users have been experiencing lengthy run times for system maintenance (Data Update Job) due to how these were being processed. In this release, processing has been optimized, and so these customers will experience a reduction in the time it takes for system maintenance to complete (PRB0041385).


Please find Release Notes here


ProductSnow License Manager
New version:8.3.1
Distribution:SUS package
Current Status:QA approved
Due to release:June 7, 2018


Snow License Manager 8.3.1 is due for release on June 7, 2018.

We will update you here.

Snow License Manager 8.3 is part of the Snow for Cloud launch.


ProductSnow License Manager
New Version8.3
Release dateApril 12, 2018
Build No.6674
Revision No.355
DistributionSUS and setup package
Current statusReleased

Features Snow License Manager 8.3:


The SaaS overview is a key new addition to the cloud functionality in Snow License Manager. Existing SaaS discovery and metering capabilities provide excellent insight into what SaaS applications are being used within the organization, who is using them, and how much. In this release, Snow License Manager can provide the vital other side of the SaaS picture: matching what's being used with purchases/subscription assignments and identifying cost.

In this release, support is available for the following SaaS providers: Box, Cisco WebEx, DropBox, Google G Suite, Salesforce Sales Cloud, and ZenDesk.

For each SaaS subscription purchased within the organization, the SaaS overview page shows the total number of user accounts and the percentage of accounts showing a login within the previous 30 days. The purpose: to provide a starting point for further investigation. SaaS overview enables the user to identify users that have been assigned with a subscription, if they are active, and how much subscriptions cost.

Note: the SaaS connector for each SaaS provider needs to be setup and configured in Snow Integration Manager. 


Oracle-related functionality continues to be developed under the Oracle overviewpage under the Enterprise menu, providing a consolidated view of all Oracle information. To ease the transition for users, Oracle functionality will continue to be available through existing menu items spread across the interface. This duplication will, however be removed in an upcoming release.

Additional features in this release include:

  • Oracle overview – the first pane now provides an instantaneous status overview of the Oracle estate, providing recommendations for further investigation and a graphical representation of costs and the discovery/inventory status.
  • Improved filtering– when filtering for specific Oracle databases, is now possible to refine the process through multiple selection of Options and Management Packs
  • An Order tab – which provides an overview of all Oracle orders associated with a specific Oracle database.
  • A Server tab – which provides an overview of the computers where the database edition has been identified.

Office 365 subscription – coverage of applications

As Office 365 subscriptions include several applications the relationship between a subscription and the applications it covers is one-to-many. To determine compliance, Office 365 applications need to be identified as covered by a subscription, which is based on users with an assigned subscription. Until now, the only way to determine coverage, was to manually assign each application as covered by a given subscription. In this release of Snow License Manager, applications are automatically marked as covered by the subscription, and compliance figures are correct.

Note: users need to be linked for this feature to function correctly. 

Add and remove Office 365 subscriptions

Snow License Manager provides deep insight into how Office 365 subscriptions are being consumed, specifically highlighting where a plan is not being used. While identifying unused subscriptions and users that can be moved to cheaper plans is great from a cost-savings perspective, action still needs to be taken in the IT environment – often in another system and sometimes by a completely different user than the Snow License Manager user.

To enable actions to be taken in Snow License Manager, customers running Snow Automation Platform will gain access to additional functions – Remove users from subscription and Add users to subscription – on the Microsoft Office 365 pages. Once Snow Automation Platform is configured to poll Snow License Manager it will carry remove and add users as instructed directly in the Office 365 portal.

This capability improves security by enabling Snow Automation Platform with Office 365 credentials, removing the need to provide elevated privileges to additional users.

Corrections in Snow License Manager 8.3:

  • Database optimizations have enabled performance improvements in the scheduled compliance service with multiple CIDs. For new Snow License Manager installations, the default for running the compliance service is set to once daily (PRB0041356).
  • Notifications are now triggered and sent to the configured e-mails depending on the notification settings for:
    • Category =: Computer; When = Update; and Criteria = Vendor
    • Category = License; When = Will Expire; and Criteria = Expires within number of days
    • Category = Agreement; When = Will Expire; and Criteria = Expires within number of days
      (PRB0040676, PRB0041262, PRB0041508)
  • It is now possible to configure when Notifications are sent, and notifications are sent once per pre-configured interval.
  • Step 17 of the Data Update Job – Computer software PVU metrics – no longer fails. In case of failure, the DUJ step is stopped, and an appropriate error message is logged (PRB0040861).
  • Users can now delete and edit notifications under the Administration panel – update details, add criteria, and add group (PRB0040191).
  • The list of "Will expire" agreements included in the notification e-mail, now only shows expired agreements within the time period pre-selected in the ''Expires within number of days'' (PRB0040419).
  • A reporting issue, introduced in Snow License Manager 8.2.7, has been resolved, so that "Computers that are not inventoried" is now visible again (PRB0041593).


System requirements

System pre-requirements: SMACC 2.0 is required as of Snow License Manager version 8.3 

Release Notes

SLM Product update

This version introduce various improvement including the Oracle Management Option consolidation and few corrections.


Release Information

ProductSnow License Manager
New version8.2.7
Release DateMarch 7, 2018
Build No:6634
Revision No354
Current StatusReleased

Enhancements in Snow License Manager 8.2.7


  • A new report – Microsoft Office 365 user who may be double licensed – has been added to highlight users who are assigned with perpetual license for Office 365 ProPlus and who have also been assigned with a subscription that includes Office 365 ProPlus. This report provides a good starting point to remove unnecessary double licensing.
  • A new report – Microsoft Office 365 E3 or E4 to E1 optimization – has been added to highlight users assigned with an E3 or E4 plan who have not used any of the Office Pro Plus components, on any of their inventoried devices, for at least 90 days. This report provides a good starting point to identify users that might be moved to a less expensive E1 plan.
  • For Microsoft Office 365 subscriptions, for which usage is not measured, such as Microsoft Enterprise Mobility + Security E3, N/A now appears in the Activity column on the main user activity view. Selecting the name of the plan navigates to full users view – note the Activity column will not display (expected behavior) here. 
  • A new capability – Inventory sources – has been added to the Enterprise and Service Provider Edition of Snow License Manager (SLM). Available under the Administration panel, this capability shows Inventory sources configured in Snow Management and Configuration Center (SMACC). It provides sys admins with information about inventory source configurations per Inventory database and Inventory site. Warnings highlight if your system is gathering data twice from the same database and overlapping site names are highlighted.
  • Subscription plans tab in user details have been enhanced by:
    - The addition of a new column – Active last – which displays the number of days (7, 30, 90, 180, 365, more than 365, or no activity) since the user last used a component of their subscription
    - Navigating directly to the Subscription plans tab of the user details page when the user’s username is selected.
  • A new API endpoint for applications per user has been implemented to support export of data to TopDesk.
  • Oracle Management Option consolidation

    A new menu item – Enterprise – has been added to the Snow License Manager (SLM) interface, which is visible to customers and partners with an Oracle Management Option (OMO) license or Snow Optimizer for SAP® Software.

    All Oracle information is now available on the Oracle overview page under the Enterprise menu. For this release, old menu items providing access to information about the Oracle estate will remain – however, they will be removed and permanently replaced by the Oracle overview page in an upcoming release.

    The purpose of this new menu item is to ease the management of Oracle by consolidating the information available into one space.

    Oracle features include:

    • Recommendations – the overview page shows, for example, computers that are no longer reporting in, Oracle databases discovered in soft-partitioned environments, and non-inventoried devices that could be running Oracle software. The purpose of this view is to provide a starting point for optimization of your Oracle estate.
    • Environment overview of discovered computers, computers discovered with Oracle databases, and computers inventoried by Oracle Management. The purpose of this graph is to provide a graphical representation of potential risk in your Oracle estate.
    • All Oracle reporting available under the Reports tab in the Oracle overview, including new report types to highlight Oracle databases in soft-partitioned environments: Oracle databases running in a soft partitioned environment and Computers with Oracle database inventory installed that are no longer reporting in. 

    • List of Oracle database editions installed in the Oracle estate, and the number of instances of each. A deep dive view shows all instances, which can be filtered according to Options, Management packs, or Versions.

Corrections in Snow License Manager 8.2.7


  • The Top number of agreements per agreement type widget on the Agreements overview page shows the top 5 agreement types. If several agreement types have the same count (shown in parenthesis) then the first, by alphabetical order will be displayed.
  • When computers that are also devices are deleted or archived, the link between a device and computer will also be broken, and the user will be prompted to delete the device as well (PRB0040567, PRB0040590).
  • The list of Unassigned Inventoried Software rows in Snow Management and Configuration Center (SMACC) is no longer be truncated, and now shows the complete list of unassigned inventoried software rows (PRB0040449)
  • Roles can now be correctly edited in Snow Management and Configuration Center (SMACC) and user records are updated as expected. (PRB0041299).
  • When creating Custom fields under the Administration panel, the Name field is now restricted to 50 characters and the Description field to 128 characters. (PRB0041096).
  • The search filter on the Search for applications page has been enhanced to support:
    - %text – shows values that end with 'text'
    - text% – shows values that start with 'text'
    - %text% –shows values that contain 'text'
    - Searching using 'like' and inputting 'text' without '%' will provide exact match for 'text'.

SLM Product Update

This new update version includes various enhancements and corrections.

The gradual deployment model will not be applied for this release of Snow License Manager.


Release information

Product:                            Snow License Manager
New version:                     8.2.5 
Release date:                   February 6, 2018
Distribution:                      SUS  

Build Number:                  6610

Revision number:             347
Current status:                 Released

Enhancements in Snow License Manager 8.2.5:


  • Assignment tracking enables users to enter meta-data to license assignments, including the date and a text comment where the user can enter a description why the license assignment has been added, changed, or removed. Visualization and management of tracking is available to sys admins under the Administration panel, where a new capability – License assignment tracking – has been added to show the license assignment meta-data and enable tracking to be activated/deactivated. 
  • An existing Snow License Manager platform can now be updated to run on SQL Server 2017 (support to install Snow License Manager on SQL 2017 will be included in an upcoming release).
  • The Microsoft Office 365 user activities pane has been redesigned based on customer feedback. The pane has been simplified to improve visualization of subscription-plan data, providing more granular information about utilization of the applications included. The information shown provides clear starting points for further investigation into potential license re-harvesting and subscription optimization.
  • An additional method for user linking for Microsoft Office 365 has been added to complement the existing AD user discovery and e-mail address imports. A new view, which shows suggestions for users that can be linked in the Office 365, has been introduced and is accessible via the information rail shown when less than 80% of users are linked.

Corrections in Snow License Manager 8.2.5:

  • Browsing applications under the Software tab in Snow Management and Configuration Center (Snow MACC) no longer throws an error and results shown are as expected. (PRB0040297)
  • When a new column Application Family is added to the application box under application definitions in Snow MACC, the correct name of the application family is now shown. (PRB0040367)
  • Users can now input e-mail addresses longer than 20 characters in customer contact information tab in Snow MACC. These e-mail addresses are saved and displayed correctly. (PRB0040024)
  • When trying to validate an unassigned inventory software row in Snow MACC now columns validated date and validated by are updated with correct value. (PRB0040023)
  • Enabled setting User must change password at next login for new created account in Snow MACC will trigger the popup box at next login with message ‘’The user’s password must be changed before logging on the first page’’. (PRB0040092)
  • Error message now correctly describes the problem on import of an invalid MLS file in Snow MACC. (PRB0040648)
  • Editing a license no longer causes the pre-set maintenance and support dates for the license to be updated. (PRB0040097, PRB0040409)
  • Custom fields created in the web interface with a mandatory value, can be assigned with new value, and now can be modified back to the original value. (PRB0040026)
  • Administrative task "My Notifications" under the Administration panel now supports multiple email address entries where input data are separated by comma or semicolon. (PRB0040825)
  •  The SKU recognition table has been expanded with the SKUs for several Microsoft Office -365 applications, including Exchange Standard, Visio Client, and Enterprise with CAL. (PRB0041196)
  • Snow License Manager API users can now navigate correctly to access the Computer tab. (PRB0041244)
  • The correct number of expiring or expired agreements is presented at Alert list widget on the Snow License Manager Snowboard. (PRB0041298)
  • All Oracle database servers report now shows the correct value for the total number of cores. (PRB0041295)
  • Unassigned software rows on the Application tab in SMACC can now be hidden. (PRB0040551)
  • Devices (inventoried or not) with auto-connect rules are now assigned to the correct Organization node according to the hostname.(PRB0041275)
  • The message "Changed" is now shown in the Action log file when a custom field has been edited in Snow License Manager. (PRB0041308)
  • Organization restrictions are applied as expected to sites (legal entities), so that it is no longer possible to assign licenses to other sites with same name strings. (PRB0041321)
  • Stability improvement of Office365 connector (PRB0041332)


This new update version includes few corrections.


Release Information

Product:                 Snow License Manager
New version:          8.2.6
Release date:         February 16, 2018
Distribution:            SUS
Build Number:         6621
Revision number:    348
Current status:        Released

Corrections in Snow License Manager 8.2.6:

  • Product use rights are now applied correctly when a license is added or edit by searching for it by SKU. In addition, support has added to correctly populate the cross platform and cross edition rights based on the SKU data. 
  • Inconsistent license data is no longer causing issues with Office 365 historical data. Processing is now carried our correctly by Office 365 service and data displays as expected. (PRB0041468)

SLM Product Update

This version of Snow License Manager introduces various enhancements and corrections.


Release information

Product:                             Snow License Manager
New version:                     8.2.4 
Release date:                    14 December, 2017
Distribution:                      SUS  
Build No:                            6556
Revision No:                      342
Current status:                 Released

Enhancements in Snow License Manager 8.2.4:

  • Additional information about the Microsoft Office 365 Connector has been added to the Microsoft Office 365 view (under the Cloudtab). To find out more about setting up the connector or linking user, select Learn more… under the appropriate alert. 
  • To visualize Office 365 user activity, inventoried users in SLM need to be linked to their corresponding user profile extracted by the Microsoft Office 365 Connector. If the number of linked users is below 80%, an alert now shows on the Microsoft Office 365 This alert panel provides information about how linking can be achieved.
  • Snow License Manager now provides support in the Graphical User Interface (GUI) for Hungarian, Japanese, Polish, and Russian language versions. Support for these languages in reports will come in a later release.
  • The detail on the All Oracle orders report has been improved through the addition of new column-selector fields: CSI, License cost(currency), License type, Metric*, Period type, Product*, Product type, Quantity*, Support cost (currency), and Type (where * indicates default columns for the report). In the same report, calculation of the values shown in the columns for License cost (currency), Support cost (currency), and Total cost (currency) has been modified so that the cost per Oracle order row is displayed, and not the cost for the entire Oracle order.
  • A new column, Cost(currency), has been added to the Subscription plans tab of the user details page. The values displayed in this column show the current monthly cost for the subscription. 
  • The search for computers function has been refactored to improve performance.

Corrections in Snow License Manager 8.2.4:

  • All computers report now shows the expected value in the Status column when Italian is the pre-selected language (PRB0040655)
  • Font issues arising when inputting data in the Description tab of an Agreement have been corrected. Users can input text that is longer than input window, data is saved correctly, displayed with the right font, and a scrollbar has been added for improved visibility (PRB0040441)
  • Performance improvements have been made to the Datacenters and clustersview as well as Computer detail pages, reducing the time to load these pages and underlying tabs (PRB004068)
  • Office 365 users are now listed correctly on the view for each subscription plan (PRB0041070)
  • The last data import timestamp, shown in the bottom right-hand corner of the Microsoft Office 365 view, shows the date and time of the most recent import from the Office 365 Connector (PRB0041265)
  • The compliance calculation error introduced in SLM 8.2.2 has now been fixed, the licensing service no longer stops due to a time error (PRB0041258)

This version introduce the fix for the Critical issues:

  • Manual connection between Agreements and computers that users have added to the system will not be lost when the DUJ runs
  • The new licensing rules that Microsoft added for Windows Sever 2016 will no longer apply to processor metric when calculating the license requirements 

Release information

Product:                            Snow License Manager
New version:                     8.2.3 
Release date:                    November 17, 2017
Distribution:                      SUS  
Build No:                           # 337
Revision:                           # 6529
Current status:                 Released


Corrections in Snow License Manager 8.2.3:

  • Manual connection between Agreements and computers that users have added to the system will not be lost when the DUJ runs (PRB0041253)
  • The new licensing rules that Microsoft added for Windows Sever 2016 will no longer apply to processor metric when calculating the license requirements (PRB0041242)



We have stopped availability on SUS, the 8.2.2 release has been withdrawn and replaced with the 8.2.3 release. The upgrade path is now from 8.2.1 directly to 8.2.3. 


Release information

Product:                           Snow License Manager
New version:                     8.2.2
Distribution:                      SUS
Build No:                           # 6512
Revision:                           # 330
Current status:                Released

Enhancements in Snow License Manager 8.2.2:

  • A new tab – Subscription plan – has been added to the User details view, which displays all Office 365 subscriptions assigned to the user.
  • The Compliance calculator can be configured to run in parallel batches, which requires additional memory allocation, but can significantly improve performance (see Compliance Calculation Engine for more information) (PRB0040132).
  • A new license type 'Limited Use Other' has been added to Oracle orders to enable the addition of licenses with non-standard conditions (applicable to Oracle Management Option customers).
  • Enhanced the Oracle Server Worksheet (OSW) by:
    • Adding a new field ‘Datacenter name’, to show the datacenter a server resides in, where applicable, and is blank otherwise.
    • Enabling computer custom fields to be shown.
  • Enhanced compliance summary reports (standard and vendor specific) by:
    • Adding a new column ‘Total licenses’ as a default in the report, which displays the number of valid licenses (licenses purchased that are not incomplete nor expired).
    • Displaying the ‘Available licenses’ column by default.
    • Adding a new field ‘Active upgrade rights’, which shows the quantity of licenses with upgrade rights based on an active maintenance period. Shown in the Microsoft compliance summary report by default and as a column selector for all other compliance Summary reports.
  • The performance of the License tracking per computer and Unused applications per computer reports has been improved for environments with over 40,000 units.
  • A timestamp has been added to the Office 365 pages indicating the last time the Office 365 Connector updated the data.
  • Enhanced License assignment search for licenses using the Computer/DCC assignment type:
    • By default, search results are filtered on the use rights (such as upgrade, downgrade, cross edition, and cross platform) that have been added to the license. A new checkbox ignore use rights under More optionsenables the user to disable this behavior.
    • Using the new checkbox, running Show only machines requiring a license will result in a list of all machines that require a license, not just the specific version and edition of the license.

Corrections in Snow License Manager 8.2.2:

  • Removing properties associated with an Object now works as expected – the incorrect error window no longer pops up (PRB0040188).
  • Making changes to several fields on the tabs within the edit license page no longer unchecks the Downgrade rights checkbox on the Purchase tab (PRB0040344, PRB0040290).
  • Microsoft designates unrenewed Office 365 subscriptions as valid for a grace period (typically 30 days), during which users can continue to access the services included in the subscription. Snow License Manager includes expired subscriptions in the quantities Available and Total shown on the Microsoft Office 365 subscriptions page. To show the number of unrenewed subscriptions for each plan, a new column, Expiring, has been added (PRB0040895).
  • Performance of the organization auto-allocation rules in the Data Update Job has been improved for environments with complex organization trees (PRB0040510).
  • Clicking the View Data link on the Most common computer manufacturers widget now navigates to the correct report (PRB0040282).
  • The compliance calculation of Licenses using a Custom Compare Value metric will now move any surplus licenses to the highest version applicable (PRB0040155).
  • Pressing ‘Enter’ twice on edit license no longer deletes the license, the interface now prompts the user to save the license (PRB0040068).
  • The field Processors has been renamed to Host processors and Processor cores to Total cores (PRB0040407).
  • The auto-connect rule According to used computer, now assigns users to the organizational unit of the last non-server (laptop/desktop) they logged onto. Users that have only signed on to servers will be assigned to the root node of the organization tree (PRB0040683).
  • The time it takes to load the User details page has been reduced across all environments – this improvement will be notable when viewing users with many related applications or licenses.
  • The Applications tab of the application family page no longer shows one row for the number of Installations and one for the number of Installations (VM), these values are now shown in a single row
  • The time it takes for the Stock-keeping unit (SKU) drop-down menu on the edit license page to load has been reduced significantly (PRB0040689).
  • Changes made to the metric of an application prior to license import and inventory, will persist after the Data Update Job is run (PRB0040679).
  • Missing mobile device data due to an incompatibility with Snow Inventory 5 has been rectified so that device information now displays correctly in Snow License Manager (PRB0040814, PRB0040677).
  • The Invoice reference field is no longer overridden when multi-editing computers (PRB0040470).
  • When multiple versions of an application are installed on a machine, and the setting "Allow simultaneous multiple versions" is enabled, the license requirement now correctly applies to the highest version installed and is deducted from any lower versions (PRB0040301).
  • The Compliance overview per organization report now correctly shows licenses based on upgrade rights when no installation of the top-level application exists in the estate (PRB0040376).
  • All computers with the CentOS or Debian operating system are now flagged as servers (PRB0040497).
  • Application of software-recognition rules now supports weekly processing of Snow Inventory data (PRB0040830).
  • The information displayed by the Computer types graph, the widget that can be added to a Snowboard, and the widget on the Computers overview page is now consistent (PRB0040704).
  • For environments with devices, the time to group device applications during the Data Update Job has been reduced (PRB0040835).
  • User logins to multiple computers for computers residing in different Snow Inventory sites are no longer consolidated to a single computer, they are now shown on the computer where the login occurred (PRB0040893).
  • The time to update users in the Data Update Job when deletion of quarantined user is enabled has been reduced. This improvement is more notable as the number of users being deleted rises (PRB0040890).
  • CIDC report now exports correctly (PRB0040906).
  • The Most Frequent Manufacturers widget on the Partner Overview page no longer times out (PRB0040897).
  • Computer details page now opens correctly when fields displayed on the page contain special characters (PRB0040797).
  • Active Directory user data now transfers from Snow Inventory 5 correctly (PRB0040695).
  • The AD group field on the Software Store tab now supports group identifiers with up to 64 characters (PRB0040915).
  • Minutes have been added to date/time fields in reports (PRB0040185).
  • Virtual Machines on the Virtual Machine tab of the Datacenters and Clusters details page now correctly displays the machine’s operating system and not that of the host (PRB0040873).
  • Saving an application with the Downgrade rights path setting specified no longer causes the Downgrade rights path to be reset to All (PRB0040217).
  • The violation of primary key error occurring in the Data Update Job due to processing of pre-recognized software from Snow Inventory no longer occurs (PRB0040998).
  • Users with multiple Office 365 accounts with the same Full name no longer cause the Office 365 service to crash (PRB0041050).
  • Agreements with a valid agreement period are no longer showing as expired when a previous (older) agreement period has been added after the valid period (PRB0041021).