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Snow License Manager was released in phase rollout on November 6, 2019, with General Availability (GA) planned for November 21, 2019. During the first phase of use, an issue was found in the contract between Snow Integration Manager (SIM) and the Snow License Manager (SLM). 

The issue has now been fixed and is under test. All the customers who are on Snow License Manager 9.4.1 or Snow License Manager 9.5.0 should upgrade to Snow License Manager 9.5.1. The planned release of Snow License Manager 9.5.1 is week starting on December 9, 2019, and it will be available to all the customers. 

More information about the content of Snow License Manager 9.5.1 will be available through release notes, Snow Globe, Support Portal, and Partner Portal as we get closer to the release date.

Released on 6th November 2019

Release information

Product:Snow License Manager
New version: 8.3.11
Release date: 06 November 2019
Distribution:SUS package
Current status:Released


Updated technical documentation 

 The updated technical documents in this release are: 

Enhancements in Snow License Manager 8.3.11:

  • Security Improvements against Denial‐of‐Service Attacks

Corrections in Snow License Manager 8.3.11:

  • The report criteria Has any value now correctly filters out empty strings for all reports (PRB0042904).
  • Office 365 Cloud Activity charts have been updated to include Microsoft Power BI Pro (PRB0042593).
  • Deleted organizational nodes no longer generate duplicates in the Inventoried computer per month widget (PRB0042389).
  • Manual downgrade paths can now be altered to also include applications across platforms (PRB0042562).
  • The JobVMHostAssociation procedure is updated to prevent duplicates in the host history report (PRB0042681).

Snow License Manager 9.5.1 will replace the release of 9.5.0.

Release information

Product:Snow License Manager
New version: 9.5.1
Release date: 06 November 2019
General Availability12 December 2019
Distribution:SUS package
Current status:Released

About this Release

Note that the subsequent release of Snow License Manager 9.6.0, will be released in January; with general availability set for the beginning of February 2020. We advise you to review the preliminary release notes for Snow License Manager 9.6  to determine your most appropriate update path. 

Features in Snow License Manager 9.5.1:

  • Visualize product-centric Oracle License Compliance using dashboard
  • Automatic dynamic license assignment (phase 1)

Enhancements in Snow License Manager 9.5.1:

  • Improvement in Oracle Management Option background services.
  • Office 365 Architecture Migration.
  • List all computers and List all applications page is removed.
  • Computers without antivirus software installed report.
  • New option to disable encryption of audit log data in Snow License Manager to support compatibility with SIEM software.
  • Snowboard full-width.
  • Include powered off VMs if they turned off less than 90 days.
  • Windows licenses covered by "site" license not excluded.
  • Small improvements in Reports.

Corrections in Snow License Manager 9.5.1:

  • The link address length has been increased when attaching a document to a license (PRB0042502).
  • When viewing a computer in Snow License Manager, the 'Entitlement state'-popup (with links to purchases and agreement) now works for all covered applications instead of only one (PRB0042692).
  • It is now possible to add Oracle order costs with culture-specific separators (PRB0042624).
  • The compliance summary will now show all installations in the column Total installations even if the installations are accounted for in a bundle (PRB0042576).
  • Password complexity has been updated to match the criteria specified in the user guide (PRB0041649).
  • The compliance tab on applications is now visible again on Internet Explorer 11 (PRB0042560).
  • It is now possible to view saved reports with the name adobe or oracle in them (PRB0042422).
  • Applications with other platforms are now visible in the Available applications field when setting manual downgrade paths (PRB0042562).
  • Activity charts are added to Microsoft Power BI Pro (PRB0042593).
  • Activity charts are added to Microsoft Project Online Premium (PRB0042606).
  • Improved performance of the "Most installed operating system" widget (PRB0042318).
  • Inventoried computer per month widget is not duplicating computers from deleted organization nodes anymore (PRB0042389).
  • The validation of thousand separators for license cost has been rewritten to prevent a validation error during the re-saving of licenses (PRB0042693).
  • The multi-computer delete functionality, which was updated in version 9.4.1 of Snow License Manager, now also updates the action log properly (PRB0042899).
  • Improved the way the office 365 connector communicates with the SLM API endpoint (PRB0043014).
  • The numbers in the Subscription Plans view reflect those in the Users views (PRB0043022).


Office 365 migration awareness  

As a result of the architectural improvements of the o365 component, a migration job will start instantly after the successful upgrade to 9.5.1. In order to achieve a successful migration, we strongly advise to not trigger or schedule an o365 aggregation in Snow Integration Manager the same day as the upgrade to 9.5.1. More detailed information about the upgrade procedure will be published along with the release on December 12, 2019


Clarification around o365 user activity insights  

Snow has identified a known limitation that unlinked users are not presented in the “All Users” grids for subscription plans that contains activity parameters from both on-prem applications and the o365 portal.  

Examples of such subscription plans are the Microsoft Office E3/E5 subscriptions. In the meantime, getting a list of all users and their respective activity can be achieved by filtering the report named Microsoft Office 365 user activity and cost per subscription plan. 


Clarification around service dependencies 

In version 9.5.1 and later, some services are dependent on each other. SUS will start the services in a pre-defined order. For Windows to start the services in correct order after a reboot, the following dependencies are added to the services:  

  • SnowLicenseManagerDataAccessService depends on SnowNats 
  • SnowLicensing depends on SnowNats and SnowLicenseManagerDataAccessService 
  • SnowLicenseManagerOffice365Service depend on SnowNats, SnowLicenseManagerEventstoreService and SnowLicenseManagerDataAccessService 
  • SnowAdoveCCService depend on SnowNats and SnowLicenseManagerEventstoreService   

If a service is started without its dependency it will make five times attempt to connect to the other service and if it fails, then this service stops.