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Snow License Manager

7 Posts authored by: abhishek.sharan1 Employee

Released on March 11, 2020.

Release information

ProductSnow License Manager
New version8.3.12
Release dateMarch 11, 2020
DistributionSnow Update Service (SUS)
Current statusReleased


Technical documentation 

 Updated or new technical documents in this release are: 


Enhancements

  • A new report has been added to Snow License Manager that highlight Hyper-V hosts identified without SIM generated data.


Corrections

  • Added translation for "agreement will expire" notification to support the scenario where criteria are empty. (PRB0043059)
  • Alerts on the snowboard will no longer be duplicated (PRB0041884).
  • Blacklisted applications can now be viewed in the Snow License Manager API without returning an exception (PRB0042587).
  • Computers that don't have a reported processor speed can now be transferred to ServiceNow.
  • Documentation in the Snow License Manager API has been added where it was previously missing.
  • The SLM partner start page will no longer return an exception when the update job runtime is not following the expected format due to database culture variations (PRB0043021)

Released on February 12, 2020, with general availability on February 27, 2020

 

Update regarding Office 365 Stability in SLM 9.5.1 and SLM 9.6.0
It's been brought to our attention that some customers have been experiencing issues with Snow’s solution for Office 365 after upgrading to SLM 9.5.1 or SLM 9.6.0.
During our internal investigation, we have assessed that this is mainly caused by the backend services incapability to process larger data volumes of Office 365 users. Correcting these issues is Snow’s highest priority and we estimate it to be delivered in SLM 9.6.2. We advise customers that are using SLM 9.4.1 or older and with an estate of over 30k Office 365 users to wait and upgrade to SLM 9.6.2 instead. Estimated release date for SLM 9.6.2 is end of March.

          
Release information
ProductSnow License Manager
Version9.6.0
Release dateFebruary 12, 2020
General AvailabilityFebruary 27, 2020
DistributionSnow Update Service
Current statusReleased

 

PRODUCT DEPENDENCIES

Upgrading to Snow License Manager 9.6.0 requires Snow Inventory version 6.3.0 or higher. This dependency has been added in the Snow Update Service to prevent users to upgrade to Snow License Manager 9.6.0 without upgrading Snow Inventory Server to 6.3.0 or higher

Technical documentation 

 Updated or new technical documents in this release are: 

Features

  • Diagnostic data for future product improvement

Enhancements

  • Various improvements for Office 365
  • Various improvements for AdobeCC
  • Improved performance of software recognition during Data Update Job
  • Performance improvement of Virtualization service
  • Oracle license auto-assignment update
  • Cost management support for multiple metrics
  • All reports - Horizontal scrollbar moved
  • Powered-off VMs excluded from compliance calculations if they have been turned off more than 90 days
  • Ability to report on software full version in SLM
  • Allow users to change default metric without deleting metrics
  • Covered by other metrics popup contains more granular information
  • Apply remarks on tabs based on the selected metric.

Corrections

  • Navigating to the SaaS overview page in large environments will no longer time out (PRB0042496).
  • The report IBM compliance is updated with the correct report criteria Metric (PRB0042836)
  • The Help section links in both Snow License Manager and Snow Management and Configuration Center have been updated to point to the latest version of each KB article (PRB0042592).
  • Machines without processor information are not filtered out from the allocate license list. (PRB0042819)
  • Report – small improvements. The Application per computer and Application per user and computer reports have been limited to twenty computers if no criteria are set on the Web. The limitation does not apply for scheduled reports. (PRB0042828).
  • The All virtual servers report now shows the correct number of virtual cores (PRB0042818).
  • LastExecutionTime in the Snow License Manager API has been updated to now display the most recent run time of the Data Update Job (PRB0042823).
  • The report criteria Has any value now correctly filters out empty strings (PRB0042677).
  • Special characters like for example "&" are now correctly displayed in the agreement name. (PRB0042689).
  • The All computers report and Search for computers page in Snow License Manager will no longer list a computer twice, when its operating system is recognized by a 'bundle configuration' (PRB0042850).
  • An operating system without a valid link in the GUI will not redirect the users to a 404 page. (PRB0042836).
  • Added validation on XML fields to prohibit invalid entries in the Computer hardware table. (PRB0042829).
  • This update will remove invalid notifications following a table update made in PRB0042471 (PRB0042915).
  • Added validation on XML fields to prohibit invalid entries in the Computer History table. (PRB0042947).
  • Users with organization restrictions can no longer see licenses from other organization nodes with the URL (PRB0042984).
  • The JobInventoryComputerHistory step during the Data Update Job will now properly parse quote (") characters in hostnames (PRB0042993).
  • The shortcut to the Administration page on the snowboard will now work again (PRB0042998).
  • Diacritic characters are kept during import (PRB0043000).
  • Report License Compliance Summary does now work with the criteria No Overlicensing alerts and No Underlicensing alerts (PRB0043003).
  • Oracle Enterprise Edition Options: Real Application Clusters and Real Application Clusters One Node are now properly excluded from license requirements calculation so that the expected compliance status is generated based on other Oracle product installations and Oracle entitlements users are now able to assign. (PRB0043019). Note: Currently there is a known issue with the identification of a license requirement for Real Application Clusters and Real Application Clusters One Node on Enterprise Edition databases.
  • Oracle estate overview now shows processor information about IBM PowerVM LPAR virtual machines even if the virtual machine does not have a relation to its host based on the raw data provided by Snow Inventory Agent executed on the virtual machine itself.
  • When using the License Assignment functionality of Oracle Management Option, users were experiencing issues with data grid export, now users are able to export Oracle estate license assignment data.
  • Oracle Database Standard Edition version 12.1.0.2 is now properly recognized as Oracle Database Standard Edition 2.

 

Snow License Manager version 9.5.1 is due to release on December 12, 2019. This version introduces various enhancements to its Office 365 solution. Snow recommends some best practices to be followed as part of upgrading to Snow License Manager version 9.5.1. 

 

Office 365 migration awareness  

As a result of the architectural improvements of the o365 component, a migration job will start instantly after the successful upgrade to 9.5.1. In order to achieve a successful migration, we strongly advise to not trigger or schedule an o365 aggregation in Snow Integration Manager the same day as the upgrade to 9.5.1. More detailed information about the upgrade procedure will be published along with the release on December 12, 2019

 

Clarification around o365 user activity insights  

Snow has identified a known limitation that unlinked users are not presented in the “All Users” grids for subscription plans that contains activity parameters from both on-prem applications and the o365 portal.  

Examples of such subscription plans are the Microsoft Office E3/E5 subscriptions. In the meantime, getting a list of all users and their respective activity can be achieved by filtering the report named Microsoft Office 365 user activity and cost per subscription plan. 

 

Clarification around service dependencies 

In version 9.5.1 and later, some services are dependent on each other. SUS will start the services in a pre-defined order. For Windows to start the services in correct order after a reboot, the following dependencies are added to the services:  

  • SnowLicenseManagerDataAccessService depends on SnowNats 
  • SnowLicensing depends on SnowNats and SnowLicenseManagerDataAccessService 
  • SnowLicenseManagerOffice365Service depend on SnowNats, SnowLicenseManagerEventstoreService and SnowLicenseManagerDataAccessService 
  • SnowAdoveCCService depend on SnowNats and SnowLicenseManagerEventstoreService   

If a service is started without its dependency it will make five times attempt to connect to the other service and if it fails, then this service stops. 

Snow License Manager was released in phase rollout on November 6, 2019, with General Availability (GA) planned for November 21, 2019. During the first phase of use, an issue was found in the contract between Snow Integration Manager (SIM) and the Snow License Manager (SLM). 

The issue has now been fixed and is under test. All the customers who are on Snow License Manager 9.4.1 or Snow License Manager 9.5.0 should upgrade to Snow License Manager 9.5.1. The planned release of Snow License Manager 9.5.1 is week starting on December 9, 2019, and it will be available to all the customers. 

More information about the content of Snow License Manager 9.5.1 will be available through release notes, Snow Globe, Support Portal, and Partner Portal as we get closer to the release date.

Released on 6th November 2019

Release information

Product:Snow License Manager
New version: 8.3.11
Release date: 06 November 2019
Distribution:SUS package
Current status:Released

 

Updated technical documentation 

 The updated technical documents in this release are: 

Enhancements in Snow License Manager 8.3.11:

  • Security Improvements against Denial‐of‐Service Attacks

Corrections in Snow License Manager 8.3.11:

  • The report criteria Has any value now correctly filters out empty strings for all reports (PRB0042904).
  • Office 365 Cloud Activity charts have been updated to include Microsoft Power BI Pro (PRB0042593).
  • Deleted organizational nodes no longer generate duplicates in the Inventoried computer per month widget (PRB0042389).
  • Manual downgrade paths can now be altered to also include applications across platforms (PRB0042562).
  • The JobVMHostAssociation procedure is updated to prevent duplicates in the host history report (PRB0042681).

Snow License Manager 9.5.1 will replace the release of 9.5.0.

Release information

Product:Snow License Manager
New version: 9.5.1
Release date: 06 November 2019
General Availability12 December 2019
Distribution:SUS package
Current status:Released

About this Release

Note that the subsequent release of Snow License Manager 9.6.0, will be released in January; with general availability set for the beginning of February 2020. We advise you to review the preliminary release notes for Snow License Manager 9.6  to determine your most appropriate update path. 

Features in Snow License Manager 9.5.1:

  • Visualize product-centric Oracle License Compliance using dashboard
  • Automatic dynamic license assignment (phase 1)

Enhancements in Snow License Manager 9.5.1:

  • Improvement in Oracle Management Option background services.
  • Office 365 Architecture Migration.
  • List all computers and List all applications page is removed.
  • Computers without antivirus software installed report.
  • New option to disable encryption of audit log data in Snow License Manager to support compatibility with SIEM software.
  • Snowboard full-width.
  • Include powered off VMs if they turned off less than 90 days.
  • Windows licenses covered by "site" license not excluded.
  • Small improvements in Reports.

Corrections in Snow License Manager 9.5.1:

  • The link address length has been increased when attaching a document to a license (PRB0042502).
  • When viewing a computer in Snow License Manager, the 'Entitlement state'-popup (with links to purchases and agreement) now works for all covered applications instead of only one (PRB0042692).
  • It is now possible to add Oracle order costs with culture-specific separators (PRB0042624).
  • The compliance summary will now show all installations in the column Total installations even if the installations are accounted for in a bundle (PRB0042576).
  • Password complexity has been updated to match the criteria specified in the user guide (PRB0041649).
  • The compliance tab on applications is now visible again on Internet Explorer 11 (PRB0042560).
  • It is now possible to view saved reports with the name adobe or oracle in them (PRB0042422).
  • Applications with other platforms are now visible in the Available applications field when setting manual downgrade paths (PRB0042562).
  • Activity charts are added to Microsoft Power BI Pro (PRB0042593).
  • Activity charts are added to Microsoft Project Online Premium (PRB0042606).
  • Improved performance of the "Most installed operating system" widget (PRB0042318).
  • Inventoried computer per month widget is not duplicating computers from deleted organization nodes anymore (PRB0042389).
  • The validation of thousand separators for license cost has been rewritten to prevent a validation error during the re-saving of licenses (PRB0042693).
  • The multi-computer delete functionality, which was updated in version 9.4.1 of Snow License Manager, now also updates the action log properly (PRB0042899).
  • Improved the way the office 365 connector communicates with the SLM API endpoint (PRB0043014).
  • The numbers in the Subscription Plans view reflect those in the Users views (PRB0043022).

Notes

Office 365 migration awareness  

As a result of the architectural improvements of the o365 component, a migration job will start instantly after the successful upgrade to 9.5.1. In order to achieve a successful migration, we strongly advise to not trigger or schedule an o365 aggregation in Snow Integration Manager the same day as the upgrade to 9.5.1. More detailed information about the upgrade procedure will be published along with the release on December 12, 2019

 

Clarification around o365 user activity insights  

Snow has identified a known limitation that unlinked users are not presented in the “All Users” grids for subscription plans that contains activity parameters from both on-prem applications and the o365 portal.  

Examples of such subscription plans are the Microsoft Office E3/E5 subscriptions. In the meantime, getting a list of all users and their respective activity can be achieved by filtering the report named Microsoft Office 365 user activity and cost per subscription plan. 

 

Clarification around service dependencies 

In version 9.5.1 and later, some services are dependent on each other. SUS will start the services in a pre-defined order. For Windows to start the services in correct order after a reboot, the following dependencies are added to the services:  

  • SnowLicenseManagerDataAccessService depends on SnowNats 
  • SnowLicensing depends on SnowNats and SnowLicenseManagerDataAccessService 
  • SnowLicenseManagerOffice365Service depend on SnowNats, SnowLicenseManagerEventstoreService and SnowLicenseManagerDataAccessService 
  • SnowAdoveCCService depend on SnowNats and SnowLicenseManagerEventstoreService   

If a service is started without its dependency it will make five times attempt to connect to the other service and if it fails, then this service stops. 

Released on October 15, 2019.

Release information

Product: Snow License Manager   
New version:      9.4.1
Release date:  15 October 2019 
Distribution:   SUS package
Current status:   Released

 

About this Release

This version of Snow License Manager is released on October 15, 2019. 

Snow License Manager 9.4.1 will replace the earlier limited release of Snow License Manager 9.4.0. Snow License Manager 9.4.0 has been removed and will not be available for use. Snow recommends the users of Snow License Manager 9.4.0 to upgrade to Snow License Manager 9.4.1 immediately to be able to use all the changes mentioned in this release notes.

Note that the subsequent release of Snow License Manager 9.5, will come soon; with general availability set for November 2019. We advise you to review the preliminary release notes for Snow License Manager 9.5 to determine your most appropriate update path. The preliminary release notes for Snow License Manager 9.5 will has been available since 25 September 2019.

Enhancements in Snow License Manager 9.4.1:

  • Ability to un-assign Oracle licenses
  • Added "Is multiple metrics" column in column selector on Search for applications page
  • Custom compare value type extended to 100 chars
  • Exclude Hyper-V only hosts by default
  • Provide an ability to include hyper-v only hosts into Windows Server license requirement manually

Corrections in Snow Snow License Manager 9.4.1:

  • Data Update Job in a Service Provider installation no longer reports an error after a Customer has been removed (PRB0042521).
  • The Data Update Job has been optimized to reduce execution time when transferring Software rows (PRB0042568).
  • The Data Update Job step Refresh Alerts has been optimized (PRB0042572).
  • Empty, duplicated, or 0.0.0.0 IP addresses are not shown in the computer list anymore.(PRB0042570)
  • Quarantine management will now correctly change a computers' state from 'Quarantined' to 'Inactive' when the configured threshold is met(PRB0042541).
  • We have corrected the API to display the compliance trend tab correctly(PRB0042515)
  • When adding a maintenance date while editing a License, the "Today" button will now properly select the current date (PRB0042574)
  • Resolved an issue when a device is used to run remote applications on servers in different organizations (PRB0042463).
  • When Oracle Database 18c is inventoried as part of the customer's Oracle estate, some customers may be experiencing UI issues in the Oracle Database Product instances overview. This latest version properly shows all inventoried Oracle Database 18c instances. (PRB0042520).
  • Some Oracle background processing tasks that need more time for execution on some customer environments, will now have the possibility to be reconfigured in order to complete successfully (PRB0042577).
  • Fixed gathering Web metering information (PRB0042086).
  • Resolved a conversion issue, due to specific regional settings, that prevented scheduled reports to be sent properly (PRB0042372).
  • Optimized the API request (PRB0042504)
  • When a user has a different region configured than English (US), adding a maintenance date to a license should no longer show a warning that the data is incorrectly formatted (PRB0042602).
  • A server that has Windows Server as the operating system and hosts virtual machines which have Windows Server installed now is excluded from Windows Server license requirement by default ( PRB0042398)
  • Added "Included in Windows Server license requirement" checkbox on Computer edit page General tab, which is visible only for hosts that have Windows Server OS. When checked, the host Windows Server installation will be counted in compliance Hyper-V only hosts are excluded by default. ( PRB0042398).
  • Fixed handling restricted user access when navigating from the "Datacenters and clusters" page to a data center/cluster details page. ( PRB0041897)
  • Displaying "Extended coverage" in the "Coverage reason" column in the "License tracking per computer" report when computers are covered by extended coverage. ( PRB0041606)
  • Fixed an issue where a deactivated CustomerId could prevent the Data Update Job from finishing. (PRB0042609)
  • Improved handling of multi delete computers in Snow License Manager. Users will no longer have to wait for the transaction to complete in the graphical interface. (PRB0042254)