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Released August 6

Release information

Product:                            Snow License Manager
New version:                     8.3.10
Build No:                           7130 
Revision No:                     429
Release date:                   6 August 2019
Distribution:                     SUS  package
Current status:                Released

Corrections in Snow License Manager 8.3.10:

  • Amazon Linux servers are now correctly marked as servers. (PRB0042383).
  • The 'Help' section links in both 'Snow License Manager' and 'Snow Management and Configuration Center' have been updated to point to the correct versions of the products. (PRB0042244).
  • The column "Databases" has been changed to "Instances" in the Oracle Overview page. (PRB0041899, PRB0042345).
  • The columns "Created" and "IP address" are now included in the scheduled export of the "Computers that are not inventoried" report. (PRB0041194)
  • The graphs in the O365 overview page have been improved, to better visualize the data for user activity counts. (PRB0041851).
  • Improved logic of the groups-part of the software recognition step, in the data update job, lowering the overall execution time. (PRB0042327).
  • The API will no longer show an exception page when trying to list applications in scenarios where blacklisted applications criteria overlap. (PRB0042409).
  • It's no longer possible to add new rules to a globally generated application (PRB0042368).
  • The Software Update step in the Data Update Job has been optimized to help prevent performance issues that arise in platforms with large amounts of data. (PRB0042448).
  • The "Computers per type" widget, on the Computers overview page, has been corrected, resulting in the "Virtual Servers" and "Virtual machines" computer types now displaying their respective associated data. (PRB0042431).
Rory Canavan

SAM Charter - Video Page

Posted by Rory Canavan Jul 26, 2019

Over time, we have created a plethora of quality visual material, but hunting for it on YouTube can be an utter pain. Well let's take that pain away! Presuming SLM is in place, and has been installed and configured, you will be looking for guidance on what to do next...

 

Do not make the mistake of assuming that everything in SAM happens in SLM - it happens in the IT estate, and you need to plug it into that accordingly to ensure you can demonstrate and effective ROI in SLM.

 

The link to all of our guidance videos is below:

 

https://www.samcharter.com/videos/

 

Any questions please get in touch

Released on 19th July 2019

Release information

Product:                            Snow Management and Configuration Center (SMACC)
New version:                     2.0
Build:                                 69
SUS Revision:                    433
Release date:                    July 19, 2019
Distribution:                      SUS
Current status:                 Released

Release Information 

This version of Snow Management and Configuration Center (SMACC) introduces support for Admin Console plugin for Snow Inventory Server 6.0.7 and the latest Snow License Manager plugin.

Buongiorno, SnowGlobe!

Do you know we have some user guides in additional languages, other than English?

If not, please access our Knowledge Base and you'll find all there!

 

Anyway, to simplify the search I'm adding here the current ones for the web interface of Snow License Manager 9:

 

 

Note: in each KB Article page, you can click on the "Subscribe" button (on the top right), to get a notification every time the User Guide is updated.

[Updated on 12/12/2019]


As you may know, in our Knowledge Base we collect all the most up to date documents and guides about our software. You can filter the data by topic or by category and even order for the "last update" field, but why not having here a quick list of the most up to date documents about SLM 9.0.x? 

 

So, here they are:

 

      (applies to Snow ' Optimizer for SAP® Software version 2.1) 
      This document describes the steps of the process to transfer information from Snow Optimizer for SAP Software       to Snow License Manager. The process involves exporting data from Snow Optimizer for SAP Software before it       can be imported to Snow License Manager. For ad-hoc use, the process can be completed manually, for more       regular data updates, the process can be automated by scheduling exports and imports.

 

I hope you find them helpful. In case you need more information about our SnowGlobe Community, our tools, forums and trainings, please check this link: Welcome to Snow – Where to start and things to know 

 Note: in each KB Article page, you can click on the "Subscribe" button (on the top right), to get a notification every time the User Guide is updated.

In Snow Management And Configuration Console (SMACC) there's a specific section dedicated to the yet unrecognized software. If you have that software installed on one or more computers in your company, you can help us to add the full definition to the list. To do so, it's quite easy and some steps can really help you to provide us complete and relevant data.

  1. Download the SRS Request Template from this link: SRS Template v4.2 
  2. Fill all the mandatory columns with a special attention to:
    • Official Product Name*
    • Official Manufacturer*
    • Official Version*
    • Full Installation Path Including Main Executable*
  3. Save the file in XLS format and send it to our Support Team

What if you miss some of this information? 
To provide the best definitions, that can be valid for each of our customers, we need to be sure that all the necessary data is included in the most precise way. There's a simple trick to collect this data directly from your SMACC with a report. 
Note: Please be sure to have ready the name of the computer/s that have that application already installed and that a Snow agent has already performed an inventory scan.

These steps will help you to collect the missing fields:

  1. Open SMACC and select "Inventory Admin Console"
  2. Open "Devices"
  3. Click on the "Add View" field (available at the top, which is used to create the report)
  4. Name the report as you prefer
  5. In the next step, select the required fields:
    • Device \ Computer name
    • Software \ Software name
    • Software \ SW Manufacturer
    • Software \ Software version
    • Software \ SW path name
  6. Next, filter the report for the computer you are looking for with the installed application
    • Select the Device \ Computer name field
    • Specify "EQUALS" as the condition
    • And specify the name of the computer
  7. Click "Save" so that the report view is created and is now available in SMACC

 

Once you run this report on the relevant computer, you'll be able to find all the necessary fields that were required in the SRS Request Template. A copy/paste will be enough to fill all the columns and then proceed to the submission to our Support team.

Hi SnowGlobers!

First of all, thank you very much from Customer Success and R&D teams for the big participation in the SLM Survey launched in June! We received hundreds of replies and this is very worthy and valuable for us.

 

For this reason, we decided to leave the Survey link reachable till the 25th July!

This will allow everyone to reply before the 31st July.

 

So, the rules are the same:

You must be a SLM user. Versions 7.x, 8.x and 9.x are welcome.

You must be a current Snow customer or partner

To participate and get access to the survey please leave a comment below, orcontact us by email.

We'll email you within the next 36 hours.

 

Thank you!

 

Ester Memoli on behalf of the Customer Success Management team.

Every License Management Tool is only as good as its software recognition. Once subscribed to our Software Recognition Service, you will receive a daily updated version of our huge database. The updates are transferred to your customer environment through Snow Update Service and applied to the SnowLicenseManager database on the SQL server. But how does this recognition database grow over time?

 

The Team

Snow has a special team that is constantly working on the recognition database to grow.

 

Manual Enrichment through import template

Customers can enter software recognition patterns to the global Software Recognition database manually through an import template. These patterns will be entered to the global Software Recognition database and published through Snow Update Service to every other customer worldwide.

Please submit the import template through Snow Support.

There are overall three different forms to submit data to the SRS database.

 

Local Rules in SMACC

Customers can design custom recognition rules using Snow Management and Configuration Center (SMACC). These rules are unique per customer and will not be transferred. This is a reasonable approach for inhouse development where no other customer benefits from the recognition rule.

 

Automated Enrichment through SUS

Customers send in their unrecognized applications automatically through Snow Update Service (SUS). This information is collected and manually reviewed by Snow. It is then added to the Software Recognition database and all customer environments are updated.

 

Sounds interesting right? But what about data protection and personally identifiable information?

The customer’s Snow platform will upload metadata for any software inventory data that is not yet recognized.

Software inventory data includes:

  • Software file inventory
  • “Add / Remove programs” , “Programs and Features” (Windows)
  • Package Manager entries (Unix / Linux)
  • Installed apps (Mobile platforms)
  • Operating system (Name, Manufacturer, Version)

 

The following metadata is uploaded to the Software Recognition Service for all software inventory data that is not yet recognized:

  • Name (File Description)
  • Manufacturer
  • Version
  • Language
  • OS Type
  • Path and File Name
  • Indication if the entry is a file or a registry / package manager entry
  • Collapsed user catalogue

The data uploaded to the Software Recognition Service only contains software inventory data (as detailed above). No information related to the computer assets where the software inventory data was found is uploaded (e.g no hostnames, IP addresses).

When data is transmitted personal user details are collapsed when it reports to Software Recognition Service. From a global perspective it is received as “C:\Users\{user}\...”for integrity reasons. However, locally in your environment the data will still present itself with the corresponding user.

The data is encrypted, compressed and sent over a HTTPS connection initiated from the customer platform. By default (configurable) this is initiated daily at 7PM. The customer platform will initiate a connection to https://updates.snowsoftware.com.

 

It is possible to deactivate the functionality of customer recognition patterns being uploaded to the Software Recognition Service. This will turn the Software Recognition Service to the 'Read Only' mode.

  1. Go to 'HKEY_LOCAL_MACHINE\SOFTWARE\Snow Software\Snow Update Service' on the License Manager server.
  2. Add a string value called 'SRSReadOnly' and set it to either 'true' or 'True'. Any other value will default this setting to false and continue to upload SRS data.

 

If you have any questions, please do not hesitate to either comment on this blog post or submit a question through our forums.

/marcel

 

The survey deadline has been extended to 31st July! Please keep submitting your request. 

 

Dear SnowGlobe users,

we are glad to invite you to participate to our survey on Snow License Manager (SLM). 

 

The requirements to access the survey are very easy:

You must be a SLM user. Versions 7.x, 8.x and 9.x are welcome.

You must be a current Snow customer or partner

To participate and get access to the survey please leave a comment below, or contact us by email.

We'll email you within the next 24 hours. The deadline for requests is the 31st July, so do not hesitate to contact us as soon as possible.

 

Thanks!

 

The Snow Software Customer Success Manager team

Hej hej, SnowGlobe!

I'm glad to inform you that we still have some few places available in our courses in April 2019 held in our HQ in Solna Business Park (Sweden).

The courses are:

 

If you are interested in other courses available in the Nordics region, please check this link: Courses in Nordics area 
For other available locations all around the world, please check this link All Snow Training

 

If you have any questions, reach us at training@snowsoftware.com

 

You're wecolme!

Released June 13

Release information

Product:                 Snow License Manager
New version:          9.2.2
Revision No:           422
Build No:                 7086
Release date:         June 13, 2019
Distribution:           SUS package

Current status:      Released

Corrections

  • Filtering parameters in the following reports Applications per Computer, License compliance Summary per Organisation, Discovered Assets that are not inventoried, and License compliance summary have been fixed.
  • Totals in the License Compliance Summary report are now correct when the report is filtered. Totals now show the amounts related to filtering not the total of the unfiltered report.
  • Support for the new version of the SAM Automation Book, which will be included in the upcoming release of Snow Automation Platform has been included.
  • License requirement and compliance can now be calculated for Oracle estates with logical partitions (LPARs) without requiring association with IBM AIX hosts
  • Additional error-handling has been added to Snow Management and Configuration Center to prevent checksum errors when browsing application definitions.
  • Issues related to license capping preventing operating system data being replicated correctly during Data Update Job have been resolved so that the data is now transferred between the Snow Inventory and Snow License Manager databases.
  • Web-application metering rules are no longer duplicated by Data Update Job.
  • Computer hardware information report can now be exported to xls/xlsx formats.
  • Additional error-handling has been implemented to prompt users to resave a license when viewing a license for which the user (for licenses based on user) or computer (for licenses based on installation) has been deleted.
  • Language support has now been included in the creating and editing system users capability in Snow Management and Configuration Center. Snow License Manager interfaces currently support the following languages: Chinese (Simplified and Traditional), Danish, Dutch, English (UK), English (US), French, German, Hungarian, Italian, Japanese, Norwegian, Polish, Portuguese (Brazilian), Spanish, Swedish, and Russian.

Released June 11

Release information

Product:                             Snow License Manager
New version:                     8.3.9
Build No:                           7082 
Revision No:                     423
Distribution:                     SUS  package
Current status:                Released

 

Enhancements in Snow License Manager 8.3.9: 

  • An internal API endpoint is implemented to support future SIM functionality for ITSM.

Corrections in Snow License Manager 8.3.9:

  • Searching Assigned Software in Snow Management and Configuration Center will now correctly display results (PRB0040619).
  • The import service did not log per default in the SLM log folder this has now been corrected (PRB0041080).
  • While removing an overridden bundle you will now be prompted to move any license assigned to the application (PRB0041840).
  • All languages that are available in the Snow License Manager web are now also possible to select as a default language when creating or editing a system user in Snow Management and Configuration Center (PRB0041866).
  • Improved handling of exceptions, caused by duplicate source data, in the office 365 service. Additional logging has also been added for more granular troubleshooting possibilities (PRB0042291).
  • Missing created/updated dates in the Microsoft Office 365 portal will no longer generate interruptions of the communication between Snow Integration Manager and the Snow License Manager database (PRB0042155).
  • The Web Configurator no longer requires a user to log on with sysadmin rights to update the connection password (PRB0042220).
  • It is now possible to filter the views for Oracle databases and instances and export the data. It will no longer generate a server error (PRB0042074).
  • The agreement number criteria are not applicable for the license notification this state has been removed (PRB0042085).
  • In the Search for Applications page, unique users are now summarized correctly (PRB0042350).
  • The import configuration file is incorrectly setting the import type for agreements to "agreement" should be "contract". This has been fixed now (PRB0040270).
  • The Page could not be found! errors no longer arise when selecting the application family for a license with no installations (PRB0040796).

Released May 16

Release information

Product:                 Snow License Manager

New version:          9.2.1

Build No:                7059

Revision No:          414

Release date:        May 16, 2019

Distribution:           Snow Update Service

 

Updated technical documentation 

Updated technical documents in this release is: 

 

Enhancements 

More granular data for computer types 
The data relating to servers on the Computer types chart widget and the underlying data view of this widget has been made more granular. Data is now split into servers (representing physical servers) and virtual servers. This change has also been made to the Computers per type widget on the Computers Overview page. 

 

Support for large dataset export 
Out-of-memory errors no longer occur when exporting large datasets to Excel. When the maximum number of rows for a single Excel sheet have been filled with export data, Snow License Manager will continue writing data to a new sheet, and so on until all data rows have been successfully exported (PRB0042269).

 

Corrections

Corrections released in Snow License Manager versions 8.3.8 have been resolved in Snow License Manager 9.2.1.

Base technology corrections:

  • When adding or editing roles in Snow Management and Configuration Center, it is no longer possible to select Access to the License Manager Web API and Access to the License Manager Web application, as these roles are designed to be used separately (PRB0042272).
  • It is no longer possible to delete a currency that is being used/active in Snow License Manager. To avoid accidental removal of active currencies, they are now grayed out/not selectable in Snow Management and Configuration Center (PRB0042277).
  • Server errors related to unsupported OS types no longer occur when trying to export the data underlying the Platform summary widget to an Excel file. The data now exports correctly to an Excel file (PRB0042271).
  • Support for custom field names starting with a digit has been enhanced so that the Search for computers function no longer raises an internal server error (PRB0042276).
  • On the Application details page in scenarios where no purchase price has been entered for the connected license, the value shown in the Risk row is now calculated based on Application cost per installation (PRB0042274).
  • Total and Quantity data is now correctly displayed in exported reports (PRB0042198).
  • It is now possible to paste content into custom fields of decimal number type (PRB0042279).
  • The Named computer column has been removed from List all licenses view because this field is no longer populated with data. This column is still available in other views and reports, but will be removed completely in future releases of Snow License Manager (PRB0042275).
  • For customers using the German language setting, email notifications are now correctly spelled as Nutzerlizenz (PRB0042280).
  • Copying an application in Snow Management and Configuration Center now correctly transfers all data, so that if the setting Include virtual versions of matching applications attribute is checked in the original application it will also now be checked in the copy (PRB0042281).
  • Editing a computer with virtual packages assigned to it, no longer causes Snow License Manager to raise The page could not be found! errors (PRB0042282).
  • In Snow License Manager 9.1, the Data Update Job mistakenly ignored the auto-connect rule step, causing computers and devices to be incorrectly attached to the root organization. This issue has been rectified so that Data Update Job carries out the auto-connect step and computers and devices are attached to the correct organizational unit (PRB0042263).
  • It is no longer possible to edit software-recognition rules created for globally generated applications in Snow Management and Configuration Center (PRB0042200).
  • The Web Configurator no longer requires a user to log on with sysadmin rights to update the connection password (PRB0042266).
  • If the View Usernames setting in Snow Management and Configuration Center is disabled, the primary user on a computer and their email address are now correctly anonymized in views and reports (PRB0042250).
  • The user activity charts for cloud applications Microsoft Project Online Professional and Skype for Business PSTN Conferencing are now displaying data (PRB0042211).
  • The Page could not be found! errors no longer arise when selecting application family for a license with no installations (PRB0042259).
  • Some language tweaks were implemented in snowboard alerts in the French version of Snow License Manager (PRB0042308).
  • Additional error-handling and logging have been implemented to manage the Sequence contains no matching element error caused by duplicate source data in the Office 365 service (PRB0042290).
  • Windows Server Assessment reports and remarks of license tracking tab in application detail page now display correctly (PRB0042329).
  • The Discovered assets that are not inventoried report now displays correctly with filters.
  • VMware virtual machines inventoried by the Snow Integration Manager VMware Connector and computers inventoried by Snow Inventory Agents now match.
  • Information about IBM AIX LPAR virtual machines now display correctly.

 

Oracle management option corrections:

  • Additional error-handling has been implemented to manage scenarios where data related to inventoried hardware computers or end-of-support dates is missing. Accessing Oracle databases in such scenarios no longer causes the An error occurred on the page! error to arise (PRB0042255).
  • Improved deployment process related to Oracle Middleware products preconfigured metadata. 
  • Improved infrastructure and data validation errors handling within Oracle Orders Import wizard.
  • Oracle products have been updated to align with the official Oracle catalog.
  • User interface issues related to using Oracle Management Option with Microsoft Internet Explorer 11 have been resolved.

Released on April 24

Release information

Product:                 Snow License Manager
New version:          9.2.0
Revision No:           410
Build No:                7037
Release date:         April 24, 2019
Distribution:            SUS package
Current status:       Released

 

New features in Snow License Manager 9.2

Base technology features:
  • Licensing based on cost for Windows Server
    In this release of Snow License Manager, the compliance engine has been extended to determine which edition Windows Server Standard or Datacenter would best fit a given server topology. To achieve this, the compliance engine calculates a number of data points for each standalone server, or server hosting Windows Server Virtual Machines. Snow License Manager now sets the license requirement to the least expensive edition, which is a new paradigm for the compliance engine. VMs that are licensed on a cluster/datacenter level do not require a Windows Server license, however, they have a significant impact on the licenses needed for the hosts they run on, or could run on. To maintain visibility into such VMs, two new entitlement states have been added to the tracking tab: Licensed by host and Unknown physical host.
  • True-up and order support for Windows Server
    Estimating the cost of the next true-up or order is a challenging task for Windows Server licensing. Based on license costs input for each version, Windows Server Assessment reports provide a cost evaluation for running resources – servers, virtual machines, and datacenters – on different versions and editions of Windows Server than the current deployment.
  • Automatic population of DRS and High availability for VMware vSphere 
    New data collected by the recently updated VMware vSphere connector has made it possible for Snow License Manager to automatically populate DRS enabled, and High availability enabled columns – removing the significant amount of manual work required to find this information. Enabling DRS or High availability on a datacenter/cluster has an impact on compliance calculations for Windows Server licensing, and automatic population of these data points removes the error associated with manual data input. The columns are visible in datacenter reports and the Datacenter and clusters view.
  • Cost optimization for Windows Server 
    A new report Windows Server risks has been added to Snow License Manager. This report highlights common scenarios where licensing cost can be optimized for each host.
  • Dynamic compliance exclusions
    The capability to deliver accurate license positions for key software vendors is an important part of exposing risk within an organization. Calculating compliance is complex and further complicated by the many different licensing exceptions and exclusions vendors apply. It is now possible to enter compliance exclusions for computers and applications in Snow License Manager. Compliance is calculated excluding the computers and applications that do not need to be tracked, removing the need to manually adjust every time, which can become unmanageable especially in large organizations.
  • New reports 
    Based on feedback from our users, this version of Snow License Manager includes three new reports:
    ▪ Devices/Computers per user
    ▪ Applications per computer and user 
    ▪ Files per computer 
Advanced optimization for Adobe Creative Cloud (premium):
  • With this release, Snow License Manager provides new features that deliver insights into Adobe Creative Cloud, including capabilities for management and optimization of spend and usage, as well as risk mitigation. At a glance, the Adobe Creative Cloud overview shows how licenses are assigned and used across your organization. Snow License Manager 9.2 introduces the concept of insights, which highlight areas of potential savings or risks that may need to be addressed; such as licenses assigned to users who are not using the applications included in the bundle, or users who only use one of the Adobe Creative Cloud applications, but who are assigned an All-Apps license. This initial version also includes the capability to identify users who run Adobe Creative Cloud applications without a managed license. Such scenarios can occur when users acquire licenses outside of volume purchasing programs, or piggyback a colleague’s installation (which is a violation of current licensing terms and conditions).
Oracle management option (premium):
  • Import Oracle licenses
    Until now, importing Oracle licenses has been a time-consuming manual process and a barrier for customers with thousands of entitlements. It is possible to import Oracle orders in bulk, including incomplete orders, from a Microsoft Excel or a CSV file in minutes, not only saving time, but reducing manual-input errors. Any CSV file that contains the Oracle order data can be used, or you can download the default template file from Snow License Manager.The import procedure allows you to specify, for example, whether you want to automatically create organizations if they don't already exist, and map the content of your import file to Oracle order fields. This feature supports import of incomplete Oracle orders, which can be manually edited in Snow License Manager later on. The same Oracle products are supported for both file-automated import and manual import of Oracle entitlements.
  • Improved license assignment
    The complexity of Oracle licensing demands enhanced capabilities for license assignment. In this release of Oracle Management Option, it is now possible to assign licenses to virtual machines, physical servers, and datacenters/clusters, and multiple orders can be combined to a single license assignment. Support is currently provided for Oracle databases and WebLogic. 
  • Initial support for IBM hard-partitioned environments 
    The capability to run Oracle components in a hard-partitioned environment can reduce the number of licenses required, as you can license based on the processing capabilities of the virtual machine. However, calculating requirements is complex, as it relies on additional data points from the underlying topology, including data about the machine where the component is installed, its host, cluster, and even the datacenter in some cases. Previously, it was not possible to calculate the correct processor count for such scenarios in Snow License Manager, and so license requirements and compliance required additional treatment outside of the Snow environment. In this first step toward improving visibility of the Oracle estate in virtualized environments, Oracle Management Option now captures hard-partition data points, applies the correct rules to calculate the license requirement based on Processor metric or NUP minimum to show compliancy per LPAR. Based on this information, the Is Satisfied column shows a yes if the Oracle product meets the licensing requirements on an LPAR basis. Snow is continually developing this feature to cover additional virtualization scenarios.
  • Initial support for soft-partitioned environments
    The capability to run Oracle components in soft-partitioned environments differs from hard-partitioning as the entire physical infrastructure requires licensing. Accurate topology data is a prerequisite for calculating license requirements for Oracle products in soft-partitioned environment. Details about management servers, datacenters, clusters, physical servers, virtual machines and storage are required. This version of Snow License Manager and its underlying inventory, data processing, and storage capabilities have been enriched to deliver compliance calculations at the cluster level - based on current core factor tables. Compliance calculations currently support Oracle products deployed on VMware, Hyper-V, RedHat, and Xen virtualized infrastructures.
  • Oracle compliance calculation
    In this release, a first step has been taken toward full compliance calculations for Oracle components. Compliance calculations are based on the number of Processors metric and Named User Plus (NUP) minimums. Compliance is calculated when the Data Update Job runs, so it is not a dynamic calculation, similar to the way compliance is calculated for non-Oracle applications.

Enhancements in Snow License Manager 9.2

Base technology enhancement:
  • Powerful search with filters and save 
    The search functionality for computers and applications has been enhanced with additional capabilities. It is now possible to filter searches for more granular results, save searches so that frequently-used searches can be reused without having to re-enter complex search criteria, and progressive load to improve response times for searches resulting in large datasets. In addition to refining search results based on organizational unit, further refinement is enabled through the application of filters. Users who frequently use the same search criteria to locate specific information can now save those searches for reuse later on, and saved searches can be edited.
Oracle management option (premium):
  • Additional status for Oracle Middleware 
    In addition to Active and Inactive, the status column for servers running Oracle Middleware now includes the Quarantined status. In Snow License Manager, the status of a server is set to quarantined if it hasn't reported inventory data for a period of time controlled by the QUARANTINE_DAYS setting in Snow Management and Configuration Center. 
  • Batched data fetch 
    Snow License Manager now fetches data about Oracle Middleware from Snow Inventory Server in batches instead of collecting all the data for the customer site in one go. Customers with large sites should experience performance improvements.
  • Environment overview of discovered computers 
    This widget on the Oracle overview page now shows just the computers that have specifically been inventoried for Oracle instances. The graph no longer includes data about discovered and inventoried computers and instead provides useful insight by highlighting computers where an Oracle database might be deployed.
  • Recommendation and report removed 
    The Devices that can run Oracle software recommendation has been removed from Oracle Overview page as has the report with the same name.
  • Middleware data deletion 
    When a computer is deleted, any Oracle Middleware data related to that computer is now also deleted.

Corrections in Snow License Manager 9.2.0

Oracle management option (premium):
  • When viewing a favorited Oracle database that has been deleted, the user will see an empty database screen with data fields populated with (n/a) indicating that the information about the database is no longer available.
  • The Save and Cancel buttons now display correctly on the pop-up window when editing scheduled Oracle reports.
  • Selecting an Oracle order listed under an Oracle agreement now navigates correctly to the Oracle order page.
  • The counts for servers and databases shown in the Last 4 weeks column in the Oracle product view are now correct.
  • To improve the user experience in terms of information displayed, the Server column has been removed from the data grid of the Databases tab.
  • Size of the breadcrumb text has been corrected to align with the standard for Snow License Manager.

Product dependencies

Snow License Manager 9.2 includes the following product dependencies:
  • Advanced optimization for Adobe Creative Cloud requires Snow Integration Manager (SIM) 5.15 or higher and a correctly configured Adobe Creative Cloud connector to extract the necessary data points from the Adobe Portal.
  • Automatic population of DRS and High availability for VMware vSphere requires Snow Integration Manager version 5.14 or higher and a correctly configured VMware vSphere connector.
  • Oracle Management Option requires Snow Inventory Server 6.0.5 or higher.

 

Released April 11

Release Information

Product:                            Snow License Manager
New version:                     8.3.8
Revision No:                     411 
Build No:                          7026                  
Distribution:                     SUS  package
Current status:                 Released

 

 

Enhancements in Snow License Manager 8.3.8: 

  • More granular data for computer types –  The data relating to servers on the Computer types chart widget and the underlying data view of this widget has been made more granular. Data is now split into servers (representing physical servers) and virtual servers. This change has also been made to the Computers per type widget on the Computers Overview page. The underlying data view can be sorted to show physical servers, virtualized servers or both through the addition of the Virtual Server column (PRB0041403).
  • Paste to decimal custom fields - Support has been added to enable users to paste values into decimal type custom fields (PRB0041828). 
  • Correct logging of runs over 24 hours - The runtime of the Data Update Job now correctly records runs that exceed 24 hours. Previously, all runtimes of a day or more were reported as 23:59:59. Such runtimes are now reported correctly in hours, minutes, and seconds; 25:20:55 or 77:07:23 for example (PRB0042116).  
  • Office 365 Cloud application user activity - The user activity charts for the cloud applications Microsoft Project Online Professional and Skype for Business PSTN Conferencing have been updated and can now display data (PRB0041995).  
  • Application per Computer report - The Application per computer report has been enhanced with two additional columns: Install date and Installed.    
  • Organizational structure in alphabetic order - On the Search computers page, the organizational structure now shows in alphabetic order
  • Additional endpoints for Snow Integration Manager - Three bulk endpoints have been added to Snow License Manager to support the exposure of additional data for ITSM integrations with ServiceNow and BMC Remedyforce. The additional data includes: organizational hierarchy, application type hierarchy, and application type assignments.  
  • Improved host/virtual machine topology - Data normalization of IP addresses has been improved to manage multiple IP addresses reported for the same virtual machine. This improvement ensures that virtual machines can be better matched to their host, and associated inventory data can be correctly shown in Snow License Manager views and reports. In addition, mapping of virtual machines against the hardware host has been modified so that each IP address is mapped individually, improving the accuracy of the topology (PRB0042123). 
  • Support for large dataset export - Out-of-memory errors no longer occur when exporting large datasets to Excel. When the maximum number of rows for a single Excel sheet have been filled with export data, Snow License Manager will continue writing data to a new sheet, and so on until all data rows have been successfully exported (PRB0040899).

 

Corrections in Snow License Manager 8.3.8: 

  • When All is selected for downgrade path rights, application families that contain more than 100 applications are now fully supported (PRB0042053).
  • The Named computer column has been removed from List all licenses view because this field is no longer populated with data. This column is still available in other views and reports, but will be removed completely in future releases of Snow License Manager (PRB0040410).
  • When the dropdown filter Installed application type on the On the Computers without antivirus software installed report, when selecting Installed application type on the leftmost dropdown filter the righthand list of application types is now correctly populated (PRB0041064).
  • It is no longer possible to delete a currency that is being used/active in Snow License Manager. To avoid accidental removal of active currencies, they are now greyed out/not selectable in Snow Management and Configuration Center (PRB0041188).
  • When adding or editing roles in Snow Management and Configuration Center, it is no longer possible to select both options Access to the License Manager Web API and Access to the License Manager Web application simultaneously as these roles are meant to be used separately (PRB0041326).
  • Issues with duplicated computers in the Service Provider Edition of Snow License Manager have been resolved so that the number shown for active computers on the Computer status summary widget and underlying report is now correct (PRB0041454).
  • Server errors related to unsupported OS types no longer occur when trying to export the data underlying the Platform summary widget to an Excel file. The data now exports correctly to an Excel file. (PRB0041457).
  • Copying an application in Snow Management and Configuration Center now correctly transfers all data, so that if the setting Include virtual versions of matching applications attribute is checked in the original application it will also now be checked in the copy (PRB0041909).
  • Support for custom field names starting with a digit has been enhanced so that the Search for computers function no longer raises an internal server error (PRB0041935).
  • Aliases in the organizational structure are now deleted as expected when the structure is overwritten or imported (PRB0041964).
  • On the Application details page in scenarios where no purchase price has been entered for the connected license, the value shown in the Risk row is now calculated based on Application cost per installation (PRB0042001).
  • The Oracle database editions view, no longer displays duplicate instances of passive clusters. This change does not affect underlying data as this is correct, but how the interface was processing that data (PRB0042017).
  • For customers using the German language setting, email notifications are now correctly spelled as Nutzerlizenz  (PRB0040783).
  • Due to a limitation with processor type names that are longer than 50 characters, Enterprise Editions were missing from the information displayed on the Oracle Overview, Database Editions tab. The length limitation has been removed and Oracle Enterprise Editions now display (PRB0041999).