• Did you notice Software Recognition issues after last SUS update

    On Monday Snow updated the Snow Update Service itself. Since Tuesday we now have a lot of applications that are not recognized correctly any more. For example a lot of SQL Server editions are not recognized, SQL Ser...
    last modified by carola.iberl
  • Failed to add license because of metric

    We have a product  "XYZ" and purchased multiple license types Node locked and concurrent (floating) licenses. Creating floating license for XYZ application: When I want to add "XYZ" floating license in snow...
    last modified by uday
  • How can I manually add a computer I am not allowed to scan?

    I want to add some servers which don't have an agent. Also a manual scan is not possible.
    last modified by eva-christiane.saringer
  • Exchange

    Hi, I have an issue with Snow reporting back correct install information for Exchange and the server OS.   A few weeks back I found out that Snow was mis-reporting on some Server OS installs, this was raise...
    created by PeteS
  • Uninstalled Application still showing in SLM

     I had informed end user in our estate to uninstall a application from his system and he confirmed that he has done full uninstallation. I checked SLM next day and it is still showing in snow I informed end user ...
    last modified by kiran.bangera
  • SIM/Agent data merging

    Hi!   We have an issue with VMware connector - some virtual machines are not marked as "Inventoried", but actually have an installed agent:   DCC and clusters section: All computers section:   O...
    last modified by Viktors
  • Federated authentication with SAML issue

    Hello!   We have a problem with SAML configuration for Azure AD. We have gone through the configuration user guide - Federated authentication with SAML.   There was a SAML config file created and con...
    last modified by Viktors
  • Error in SLM

    Has anyone ever gotten an error in SLM that says "Input string was not in a correct format"? I am seeing this error when trying to "Save" a new license record.
    last modified by Jenny
  • several hosts member cluster are missing

    Dear All,   When checking from the "Datacenter and Cluster" menu on SLM, I noticed that there is a cluster with its member were missing, not match with what I see from vCenter. I have tried to agregate the SIM ...
    last modified by bobby.zulkarnain
  • SRS: Huge amount of unassigned software

    When cleaning up the stack of unassigned software in SMACC, we found out that most of the supporting applications of vendor bundles and suites are not assigned by SRS. These are helper-tools, migration tools, add-ons...
    last modified by markus.metzger
  • VMs with unknown Host or without host

    We are getting some VMs without hosts in SNOW. We have checked with VMware team that all the VMs are showing up and running and they also shared the associated hosts details for all VMs. Please refer below image,...
    last modified by Bhagwat
  • IBM Capacity reporting in Snow (Placed inigration in ILMT/BFI with Snow )

    Hi Team, #I have Questions on IBM SLM  1. We have Integration placed in BFI/ILMT & Snow,  I would like to confirm, does snow produce the IBM capacity reports like SUB capacity &  full capacity...
    last modified by IBM_SAM
  • License Import. Message "Metric is not in the same metric group..."

    I have downloaded the IBM licenses details from Passport Advantage, and trying to upload them to SNOW using the License Import function and the license import template, refering to the SKU as main fields.   For ...
    last modified by gtimpone
  • OMO per instance or per DB?

    Hello!   Have a question regarding OMO licenses counting. How Snow counts these licenses - per database or per instance? For example, in the RAC case, we can use 1 database from multiple instances. Will OM...
    last modified by Viktors
  • New contract not available

    Hi.   Maybe someone has a idea to solve my problem. I create a new contract item in SLM, this item still have a valid period (until 31.10.2019). My actual problem, if I will change a created license object and...
    last modified by sven.schmitz
  • VMWare vCenter server appliance (VCSA) - Install Snow Agent?

    We have several VCSAs (VMware vCenter Server Appliance) running - they are the new standard for vCenter deployments compared to a traditional VMware vCenter installation on a Windows Server.      VMWar...
    last modified by rfellmann
  • Blacklisted Software and some changes that would be good

    Snow uses a rather broad-brush approach to Blacklisted Software and tends to capture all.  It needs a little review and understand how this impacts at the coal front.   Using the Criteria under Application B...
    last modified by mark.bonham
  • License page is not found

    Hi guys,   One of our customers created a couple of licenses for Windows server 2019 Standard and datacenter. But on opening the license record, an error message pops up which says "The page could not be fo...
    last modified by Dheemant
  • SLM 9 - Edit computer

    Hi!   After updating to the SLM 9, we got an error when we try to edit a computer from the portal side: In the Web error log file, found the following error: 09:21:02,403 ERROR COMPUTERDETAILSDATA Could load ...
    last modified by Viktors
  • Snow Gateway Updates

    Hi,   We have a Snow Gateway, which is running perfectly   Agents can report into it and the details appear in our master sever. However, the Gateway is not updating.  We'd like to get this fixed ...
    last modified by DavidHobbs