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narenGuthalu
I am trying to add Product Code PROD01164 (ServiceNow® ITSA Unlimited (Including Platform Runtime) under "Add License" in Snow. This product code or SKU is missing in the search. Anyone have faced similar issue earlier or have a solution please?   TIA   Naren Guthalu
in Help and Getting Started
sazza
Hi,   new Windows 10 PC's are only reporting to the Organisation level and not to the level below which is the site that the PC is on. Does anyone know how to rectify this please? All the Windows 7 PC's have been reporting correctly but since the change to Windows 10 there are now big gaps.
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andrew1
Hello Community,    I would like to ask if you know about SQL query which I could run to see 5 most used applications. Excluding "MS Office apps". Reason for this is that we need to do this for all of our customers and as there is no option to run reports on "partner" level inside SLM. We need to do it in SQL to save save time.  Only problem… (Show more)
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andrew1
Hello,    currently only available version on ftp://ftp.snowsoftware.com server is .EXE file of SIM. Is there also .MSI file? Because we are running SPE and when we need to update SIM it takes a while. So it would be good if there is .MSI file and we could automate this process of updating SIM. Or do you have any other idea how this can be… (Show more)
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SchulieBug
Snow Update Services offers updates to Snow Inventory 6.0 and Snow License Manager Enterprise 9.0. I do have a valid support & maintenance contract. Where can I get those licenses to update the software myself?
in Help and Getting Started
andrew1
Hello,    do you know what this is used for and if its important to add this record "scs.snowsoftware.com" to DNS.   ---> (Inner Exception #0) System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: The remote name could not be resolved: 'scs.snowsoftware.com'   This log was taken from:… (Show more)
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fabio_b
I've a strange behaviour of agent (windows) when registry keys are read. In the Inventory I can see the device with own applications, registry keys, etc... Next I delete, from Inventory, the device and after forced "snowagent scan+send" (in the device), I can see the device but registry keys are disappeared. After 1 hour I repeat snowagent… (Show more)
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mauricio.lucero
Click to view contentThere is anyway to change the "server" value for a computer marked as "no server"?  
in Help and Getting Started
SAM@kuka
Hi everyone,  as a new SLM user I can´t find any guidline how to add a yearly ordered Oracle Software License Update & Support to an existing license. How can I link these SULS to a license? THX Steffen 
in Help and Getting Started
Danielle
We're attempting to evaluate our Java usage after finding out about the new subscription model Oracle is implementing.   Through Snow, we see that virtually all of our machines have Java 8 installed on them, but for all of them, there is no record of it ever running.  Is Java an application that Snow can see the usage of, so that if a parent… (Show more)
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