Myrja.Schumacher

Maintenance required for SUS and SRS

Blog Post created by Myrja.Schumacher Employee on Jan 12, 2018

This is to notify you of upcoming maintenance to your SUS and SRS services. There will be upcoming maintenance to your software that may require up to three hours of downtime. To minimize this downtime, Snow will be proactively performing maintenance at the times provided below.

In an effort to minimize impact to your application, we are proactively relaunching this instance during the following maintenance windows:

Date

Time

Maintenance 1 - Database Move

2018-Jan-23 

08:00-11:00 CET

Maintenance 2 - WebApp Move

2018-Feb-27 

08:00-11:00 CET

 

Service Window

Impacted Systems

Impact

Maintenance 1 - Database Move

SUS - Snow Update Service

SRS - Snow Recognition Service

Unable to use SUS and SRS services during maintenance window.

After that everything should be up and running as before.

Maintenance 2 - WebApp Move

SUS - Snow Update Service

SRS - Snow Recognition Service

Unable to use SUS and SRS services during maintenance window.

AND, if you have set up a firewall between your environments

and SUS and/or SRS, you need to open up your firewall for the

new IP address as the IP address will change to: 84.55.91.91 

 

It is urgent this maintenance proceeds in order to ensure we can provide continued high quality of service that you have come to expect from Snow. Thank you for your assistance in this effort.

 

Sincerely,

 

Snow

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