DIS: Zoom Meetings

Blog Post created by benjamin.van.dam on Apr 24, 2019

Cisco Webex has been the superior product in the Video Conferencing space for quite some years, and was the dominant product we saw in data being sent to the DIS team. With the rise of Webex’s popularity, came some fairly expensive Enterprise pricing plans, The most expensive being Cisco Webex Premium 100 which is $49/user per month when purchased annually, or $69/user per (individual) month. With other much cheaper options on the market, some organisations have begun looking for alternatives for Video Conferencing. One of these alternatives is Zoom Meetings.

With the rise of Zoom Meetings popularity, we received some feedback that customers that had no purchase history of Zoom Meetings, were reporting as having the software installed and requiring a license. To address this, we made some changes to Zoom Meetings by Zoom Video Communications Inc, which involved changing the license requirements from Zoom Meetings from being “License Required”, to “No License Required”.

Zoom Meetings is a Web Based application, that also has a desktop client (local install). When a non-licensed user joins a Zoom Meeting, a desktop client is downloaded and run to attend the meeting. This means that the recognition we have for Zoom Meetings shows usage for both Licensed users, and non-licensed users, causing some confusion for users in SLM.

We still have the recognition for Zoom Meetings as it was previously, so the recognition of the applications doesn’t change, but we have added Zoom Meetings (License) which is now the license holder for Zoom Meetings licenses as per your Enterprise Agreements. Your Account name holder can retrieve user usage information from 3 sources.


  1. From Zoom itself, under the Accounts page. Reports are also available.
  2. From the traditional metering on the applications for total users (licensed and non-licensed)
  3. From the Cloud Application, Zoom (Cloud) which recognises logins, through both the traditional SaaS login, as well as SSO methods.