Snow Hero Advocate of the Month - November 2018

Document created by Louise Employee on Nov 6, 2018Last modified by Louise Employee on Nov 6, 2018
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harry.mansell, Mid Kent IT Service

Snow Hero of the month - November 2018

Software Asset Specialist


Hello Everyone,


My name is Harry, I work as part of the Midkent IT service which is shared across Maidstone, Swale and Tunbridge Wells Borough Councils. Each of the authorities provide similar services to their tax paying public, but as not all departments are in partnership, it means that they handle things differently site to site. This, from a software asset management perspective, provides a significant challenge and at times quite a political problem.


The purchase of Snow License Manager back in 2014 was a game changer with being able to see visually the shape of the software licensing estate and the gaps that required attention. I think with the many changes that were taking place due to the shared service, software asset management, to an extent, fell to the back of the priorities and Snow helped to change this.


My knowledge around software asset management was fairly green having come from a ServiceDesk and software support background. Although I do remember being a teen and having multiple copies of cracked software, and perhaps in hindsight, not knowing the bigger picture and implications of software licensing.


My Snow journey started just after we bought the product. I was sent on some Snow training and then I guess you could say the rest is history. In the early days I found myself with so many questions and so many tickets with Snow Support which I know probably put me on the list of “oh not him again”!


A lot of the time I would find things that I wanted to speak with people who used Snow License Manager to understand how they tackled the similar problems that we all face. The release of Snow Globe for me was one of the best decisions made by Snow it enabled me to get so much more out of tackling problems faced, and allowed me to help others who had just started their Snow journey.


I spent a lot of time with our Desktop support team in helping them to understand where hardware was across the three authorities, and how they can use the data provided by Snow to help them with their day jobs.


The reports that I have been able to created using SLM have helped to provide the relevant management teams with the key data relating to costs of software and how across the business this picture looks.

The complexity that we have had in-house is the many various Agreements that each of the authorities had and the work that has been done since 2015 to bring them all into a centrally managed pool. Without Snow License manager this would have been even more painstaking than it was.


Alongside the above, we also have Snow Device Manager which was rolled out at the start of May and has now been rolled out to each authority with great success. This again has addressed another issue relating to our Hardware management on corporate mobile phones and tablets which has enabled us to protect our data.


Outside of the office you’ll normally find me working on my Open University degree and then in the summer months outside playing cricket!