ON-DEMAND Customer Success Webinar Episode 4: How To Access Snow Support

Created by Louise Employee on May 31, 2018

Thursday, June 14, 2018 at UKIMEA

Starts at 5:00 AM · Ends on Jun 15, 2018 at 6:00 AM, CDT (America/Chicago)

  • Louise


In this episode, Carel, Director of Customer Success, introduces us to James and Tom who talk us through the Support Portal and Knowledge Base. This webinar provides a guide on how to get the most from Snow Software Support. It provides an overview of our services and response times, as well as tips on getting the most from our Support Portal and extensive  support content.


In this session we explore:

How to find answers to your questions quickly

How to achieve faster resolution to issues

How to unlock knowledge, advice and expertise from Snow resources

How your support tickets are processed, escalated and giving you visibility of progress


Watch On-Demand

Watch the next episode in the series to learn about ITAM Maturity