I have a few hundred devices that are reporting back as being scanned but are not reporting any applications. Has anyone else had this issue and how did you resolve it?
You can start by looking in the SMACC for the SNOW Inventory Server. Are they there? Look under Devices / All Devices. Does anything show up?
If they do, look to see that your DUJ (Data Update Job) ran on the SNOW License Manager Server. Again using the SMACC on that server. If not, there could be the start to troubleshoot.
If they are not on the Inventory Server, look in the C:\Program Files\Snow Software\Snow Inventory\Server\Incoming\data\error folder on the Inventory Server. Do you have a lot of file in there? Look at some of the log files.
Are SNOWPACK files showing up in the processing folder in C:\Program Files\Snow Software\Snow Inventory\Server\Incoming\data\processing? They should go there a disappear pretty quickly.
Taking a look at all your SNOW services on SLM and SI servers is another good idea. Are they all running?
Hope this helps a bit.
Thanks for the suggestions Mark.
The devices have been processed as you can see with the last scanned date and we pull back the users, when last logged on and the details of the machine, so the files are coming into the inventory but they are then not easy to search to see which ones are associated with which machine to determine if the software inventory is coming though.
its processing the 10k other devices fine apart from the 250-300 devices in this instance and they are not the same machine/model or build to try and narrow the issue to something else.
I am trying to get logs from the machines themselves to see if that casts any light on this.
looks like the shown device has been scanned and transferred to Snow License Manager. So we can say, that the transport of data (in general) has worked out nicely. However there is either an issue with the agent scan process, the data update job or a display issue in the web application.
Please check in Snow Management and Configuration Center (SMACC), whether you can see any installed applications under this specific computer.Please note that this is raw data. We would not expect every entry to appear in Snow License Manager because of normalization processes, that filter out irrelevant recognized software.
What can you see there?
going into the raw raw data here is the following
this looks like a good task for our colleagues at Snow Support. Please open a ticket as described here. Please proactively include log files from the Data Update Job as described here.
Get these logs by opening SQL Management Studio and firing the query select * from followed by the table name against the database SnowLicenseManager. Paste/Export the results to an Excel file.tblJobLogContains the log of the last Data Update Job. tblJobLogHistoryContains the results of previous Data Update Jobs. tblJobLogMetricsContains meta data for a number of completed Jobs. (table sizes, number of computers, number of users and so on.) tblErrorLogContains data about the errors within the Data Update Job
Get these logs by opening SQL Management Studio and firing the query select * from followed by the table name against the database SnowLicenseManager. Paste/Export the results to an Excel file.
Contains the log of the last Data Update Job.
Contains the results of previous Data Update Jobs.
Contains meta data for a number of completed Jobs. (table sizes, number of computers, number of users and so on.)
Contains data about the errors within the Data Update Job
Feel free to keep us posted!
Retrieving data ...