AnsweredAssumed Answered

Snow Gateway Updates

Question asked by DavidHobbs Advocate on Mar 8, 2019
Latest reply on Aug 7, 2019 by colin.campbell



We have a Snow Gateway, which is running perfectly   Agents can report into it and the details appear in our master sever. However, the Gateway is not updating.  We'd like to get this fixed so that it can stay in sync with our master server.


I notice that in the SMACC on the master server, we have an "Update service root folder" configured, which is a UNC path.  I think this is how the gateway updates are configured.  So I wonder:

  1. do we have the correct path configured?
  2. since it's a UNC path, do we need to open some additional ports between the gateway and the master?


According to the Network Port Diagrams, the gateway server does everything over http/https (80/443) so we were not expecting to need additional ports to be opned.


Does anybody have any advice on this?  A few of you seem to have had similar issues in the past...Thanks!


Regards, David