Since a few days our devices can't send their inventory file to Snow Inventory Server anymore. If we use the endpoint check URL we get the following error: "Turn on TLS 1.0, TLS 1.1, and TLS 1.2 in Advanced settings and try connecting again" - TLS 1.0 / 1.1 / 1.2 are activated on collection server as well as inventoried devices - certificates… Show more
We have hundreds of agreements with critical/warning/renewal alert dates varying from 30 days to 2 years. We are struggling to set up sufficient email notifications for upcoming agreement renewal decisions. We have set up the three alert dates -renewal, warning, critical. With the Renewal date being how many days prior to the agreement expiry… Show more
Is there a way to have Snow alert when we have 5 or ten licenses left? In the o365 environment, we tend to get notice from the team that they are out of license and we have to jump through hoops to get more and have them added to the account. We would like to be more proactive.
With the latest v3 Snow for ServiceNow connector certain items have changed. There is no longer a manual XML update Set needed – the transform maps are created automatically. How? As Per the Snow for ServiceNow documentation (User Guide – Installation and configuration v3.3) You must request the Snow for ServiceNow connector through the… Show more
mark.lillywhite Is there a whitepaper or any other documents available to demonstrate how integrating SNOW with ServiceNow (New York + higher) as an ITAM tool may be cost effective (example: in comparison to purchasing SAM Pro via ServiceNow)? After upgrading ServiceNow to New York, along with the addition of SAM professional (paid version of…
Hi all, We are using SLM 8.3.11 and currently none of the TS application is showing installations and users. We have recently deployed the Snow agent 6.3.0 on windows machines but still no consumption found on any application however end users are connecting through terminals. Please assist if there are some settings which need to be amend… Show more
Hi Bhagwat, please make sure that the TS_VIEWS_ACTIVE in SMACC is activated as well. Then search for the TS-Office application you are using, e.g. TS-Microsoft Office 2019 Professional Plus. Include searching for non installed applications. Edit the application and set the license metric to "Devices". Make sure to edit the Remote Desktops…