AnsweredAssumed Answered

How does SNOW determine usage?

Question asked by Mark.Walther Advocate on Jan 17, 2019
Latest reply on Jan 21, 2019 by Mark.Walther

I know this question has been asked and answered in part, but I am being challenged by our End-Point team, who manages Altiris, about the accuracy of SNOW's ability to report usage. 


So my question is simple; how does SNOW determine usage? Launch of an application? I would like to go back to that team with specific processes or method SNOW uses. 


Also, we are not seeing Agents showing usage. Lets take the SNOW agent for example. I can see how many are reporting into the SNOW Server by last inventory date, but those numbers don't match the results of the report, "Applications without Registered Usage". The report shows over 17,000 SNOW agents installed and only 58 with usage. So that begs the question, why?


Thanks for any insight the community can provide.