What is the correct way to upgrade my Snow Device Manager from 5.3.x to version 5.4.x?
By requesting the Upgrade package for the SDM 5.4 version, and prior to installing the upgrade package, Open RVServer and stop all services. Then upgrade and restart all services.
We are currently running 5.5 now so to upgrade it would be best to use this package as there is a lot of new functionality. As mentioned stop all services and close down the service center completely. Run the updater.exe and extract it all.
1. Click on back up when asked, to back up their older version incase the update does not go to plan.
2. Once the update runs, check all services and start any that might not be started.
Common issue I saw with the 5.4 version is sometimes the self service would not log back in. This is due to the self service configuration file no longer has the details of the user it used to sign into the SDM platform. To fix this:
1.Open SDM as a domain admin2.Go to users and reset under the 'service' user tab the password for the self service.3. Navigate then to C:\revival\RevivalSelfservice\appSettings.release.config. If there is no 'Revival' folder it will be c:\SDM
4. Place the password in this field <add key="RevivalServerPassword" value="(insert password here)"/>
5. Save restart the IIS page and it will work.
With 5.5 this seems to be fixed but there is another issue you could find with database versions.
Hope this helps.
Upgrading from 5.4 to 5.5 is this something that we can do ourselves or do this require Snow to perform the upgrade?
I did the previous upgrade 5.3 to 5.4 so just wondered if this is doable myself without the need for a support request etc.
By all means yes you can perform the upgrade yourself. Following some instructions i left at the top it can go smoothly. The only issue is some sqls do not like a certain command we use in the database to create a row containing version data in the database. This in turn actually means the server service fails due to this incorrect database version and a row of data missing, however manually creating the data is easy. If there this service does fail we will need to check the install logs to verify the failed SQL command and then rectify it in the DB.
I wrote this on my phone so apologise for any spelling mistakes or grammar errors.
Have mailed you, as need some help with finding the updater.exe file within the Snow FTP site.
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