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Two clients not reporting back.

Question asked by Mark.Luscombe on Jan 24, 2019
Latest reply on Jan 25, 2019 by martin.christersson2

I have two clients that are not reporting back, both can access the endpoint address as configured in the snowagent.config file,  others on the same vlans are reporting back without issue.

 

First one reports this in the snowagent log :

2019-01-23T09:38:15+00:00; ERROR;  snowagent; win32\webconfigmanager.cpp; snow::ConfigManager::UpdateConfig; Cannot get config. 500 Internal Server Error   㶀ſ  Ř>  㪀ſ  㶐ſ  㪀ſ
2019-01-23T09:49:33+00:00; ERROR;  snowagent; powershell\powershellmanager.cpp; AnonymousPipeServer::Send; Cannot send data over pipe. (Win32 109): The pipe has been ended. 
2019-01-23T09:49:33+00:00; ERROR;  snowagent; powershell\powershellmanager.cpp; snow::win32::PowerShellManager::ExecuteScripts; Cannot initialize PowerShell environment.
2019-01-23T13:49:38+00:00; ERROR;  snowagent; win32\webconfigmanager.cpp; snow::ConfigManager::UpdateConfig; Cannot get config. 500 Internal Server Error   素ž  細ž  ( ��細ž  Ł
2019-01-23T15:38:17+00:00; ERROR;  snowagent; win32\webconfigmanager.cpp; snow::ConfigManager::UpdateConfig; Cannot get config. 500 Internal Server Error   憀ǩ  㺌眹  8  憐ǩ  8
2019-01-23T21:38:21+00:00; ERROR;  snowagent; win32\webconfigmanager.cpp; snow::ConfigManager::UpdateConfig; Cannot get config. 500 Internal Server Error       㺌眹  翠ɨ  翫ɨ  翠ɨ
2019-01-24T03:38:24+00:00; ERROR;  snowagent; win32\webconfigmanager.cpp; snow::ConfigManager::UpdateConfig; Cannot get config. 500 Internal Server Error   髀Ɣ  髐Ɣ  ǐ   髐Ɣ  韀Ɣ
2019-01-24T07:38:49+00:00; ERROR;  snowagent; win32\webconfigmanager.cpp; snow::ConfigManager::UpdateConfig; Cannot get config. 500 Internal Server Error             ��ƿ  ƿ
2019-01-24T09:38:27+00:00; ERROR;  snowagent; win32\webconfigmanager.cpp; snow::ConfigManager::UpdateConfig; Cannot get config. 500 Internal Server Error   䧀ǀ  䧐ǀ  Ǡ   䧐ǀ  䛀ǀ
2019-01-24T10:47:13+00:00; ERROR;  snowagent; powershell\powershellmanager.cpp; AnonymousPipeServer::Send; Cannot send data over pipe. (Win32 109): The pipe has been ended. 
2019-01-24T10:47:13+00:00; ERROR;  snowagent; powershell\powershellmanager.cpp; snow::win32::PowerShellManager::ExecuteScripts; Cannot initialize PowerShell environment.

 

And the second one reports :

2019-01-23T09:42:57+00:00; ERROR;  snowagent; win32\webconfigmanager.cpp; snow::ConfigManager::UpdateConfig; Cannot get config. 500 Internal Server Error 翼     䄐筁翼 ⫺   䗰篜翼
2019-01-23T15:43:00+00:00; ERROR;  snowagent; win32\webconfigmanager.cpp; snow::ConfigManager::UpdateConfig; Cannot get config. 500 Internal Server Error 翼     䄐筁翼 ⫺   䗰篜翼
2019-01-23T21:43:02+00:00; ERROR;  snowagent; win32\webconfigmanager.cpp; snow::ConfigManager::UpdateConfig; Cannot get config. 500 Internal Server Error 翼     䄐筁翼 ⫺   䗰篜翼
2019-01-24T02:58:32+00:00; ERROR;  snowagent; win32\webconfigmanager.cpp; snow::ConfigManager::UpdateConfig; Cannot get config. 500 Internal Server Error 翼     䄐筁翼 ⫺   䗰篜翼
2019-01-24T03:43:05+00:00; ERROR;  snowagent; win32\webconfigmanager.cpp; snow::ConfigManager::UpdateConfig; Cannot get config. 500 Internal Server Error 翼     䄐筁翼 ⫺   䗰篜翼
2019-01-24T07:47:38+00:00; ERROR;  snowagent; win32\webconfigmanager.cpp; snow::ConfigManager::UpdateConfig; Cannot get config. 500 Internal Server Error 翼     䄐筁翼 ⫺   䗰篜翼
2019-01-24T09:43:08+00:00; ERROR;  snowagent; win32\webconfigmanager.cpp; snow::ConfigManager::UpdateConfig; Cannot get config. 500 Internal Server Error 翼     䄐筁翼 ⫺   䗰篜翼

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