Some Snow PC agents is not communicating with the Snow License Manager SMCC console.
My name is Kenneth Knudsen, and I am a technical person who manages our Snow license server at Bergen municipality as geographically located in the western part of Norway.
We have discovered that the snow agent on 977 municipality PC´s has not communicated with Snow license server since 31.10.2018 and these PC´s are in the Snow quarantine system folder.
The rest of the municipality PC´s are communicating normally with the Snow license server.
And we are talking about several thousand PC´s.
Troubleshooting so far:
1. OK checked that the Snow Agent answers the URL http: // snowreceiver: 8080
2. Ok cheched in a windows cmd : telnet snowreceiver 8080 - OK connecting
3. Tested the snow agent which communicated with no sucesss at a PC in the Snow quarantine system folder:
This is caused by Bergen municipality security rules
If yes: send me technical suggestions for solution as soon as possible.
Thank you in advance
Server og Applikasjonsdrift, Enhet for digitale driftstjenester
Postboks 7700, 5020 Bergen
Besøksadresse: Spelhaugen 22, 5147 Fyllingsdalen