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Snow - Service Now connector

Question asked by JennyRostenne on Jan 29, 2019



we recently Integrated SNOW into Service Now . We are finding that the data in Service Now is duplicating the assets. We are working with a Service Now gold partner but we are in a debate where Service Now say it is a SNOW issue and visa versa . We have upgraded both sides of the API to the latest version and still have duplication assets , so each day the data import sets update Service Now creates another asset . has any one else experienced this issue .


Jenny R