AnsweredAssumed Answered

Agent update not working

Question asked by renepoelman on Feb 27, 2019
Latest reply on Feb 27, 2019 by renepoelman

I'm trying to update the snow agents on our clients.


I created an agent update on the Snow Inventory Manager.

After stopping and starting the service on one of our clients the update is not installed on the client.


Underneath a little part of the snowagent log file, in the log file an error is mentioned regarding permissions.
I need some advice.

2019-02-27T14:25:55+01:00; Info; snowagent; message_loop\messageloop.cpp; Client::MessageLoop::PerformUpdate; Received update command from server.

2019-02-27T14:25:55+01:00; Trace; snowagent; win32\system.cpp; Core::System::IsAllowedToPerformUpdate; Not running from installation directory

2019-02-27T14:25:55+01:00; WARNING; snowagent; message_loop\messageloop.cpp; Client::MessageLoop::PerformUpdate; Not allowed to initiate update (lacking permission or not running from correct path)