I'm getting this error from SNOW when testing connection to my BMC Atrium Web Services in SaaS environment
I searched among our KB the error you reported, and I didn't find anything useful for a quick reply to your issue.
So I would suggest you to contact our Support team, reachable at following link: SUPPORT PORTAL
Please be sure to add the version of the software in use (SLM, connector, your local software if applicable, etc.) and any available logs.
If you need more info about how to gather the proper files, here you are 2 useful links:
- Hand in hand with Snow Support
- How to find log files
I hope this will lead you towards the proper solution.
For additional info: Welcome to Snow – Where to start and things to know
Customer Success Manager EMEA
Snow Software srl - Milano - Italia
I guess what I really need to confirm from SNOW is what the correct Atrium
Web Service URL should be. BMC's correct URL is
which works just fine. However, when using the SNOW connector its being
so without the wsdl its failing.
On Mon, Mar 4, 2019 at 9:26 AM ester.memoli <firstname.lastname@example.org>
I'm not skilled on the specific topic, so it would be better to wait for some additional reply. Meanwhile, can you please tell me the company you work for, so I can verify the link for your account to our knowledge base?
On Mon, Mar 4, 2019 at 9:50 AM ester.memoli <email@example.com>
Unfortunately I am not able to link it to our BMC account, as you're writing from a gmail address.
I would suggest to open an account on our portal using your BMC email, so it will be automatically linked to the BMC main account and you'll have full access to all our resources, including KB, documentation, etc.
This doesn't mean that you can't get a reply anyway here :-) it's only due to the resources side we would be glad to make it available to you.
Snow Software srl - Milano - ItaliaWelcome to Snow! Discover more here: https://community.snowsoftware.com/community/ProductHub/general-forums/blog/2019/02/13/welcome-to-snow-where-to-start-and-things-to-know
On Mon, Mar 4, 2019 at 10:11 AM ester.memoli <firstname.lastname@example.org>
If I can understand you correctly you are trying to configure the SIM BMC Remedy connector?If so may I suggest you go through the user guide and make sure that all your configurations are in place? The user guide details the step by step configurations including some common troubleshooting steps.
unfortunately I do not have access to User Guide as when I try to access it
I get message that I'm not authorized to get user guide.
On Tue, Mar 5, 2019 at 10:11 AM hameed.iqbal <email@example.com>
Good morning Rafael,
this is related to what I mentioned before, using a gmail account.
Using your company email address will allow you to be linked to your main company account and granted the access to the documentation.
I hope this helps.
Snow Software srl - Milano - ItaliaWelcome to Snow! Discover more here: Welcome to Snow – Where to start and things to know
I have created profile using my BMC email and get the same issueSent via the Samsung Galaxy Note8, an AT&T 4G LTE smartphone
the access to our resources is limited to our customers and partners. Your domain seems to not be linked to any of our customers/partners, so that's why you still get the error.
Unfortunately on this side I can't help more, but I'm sure that if someone from the community has additional information for your question, they'll share it here.
Have a good day
Rafael,In addition to what Ester have advised may I also suggest that you raise this issue with either Snow support or your local Snow contact? That would be the most logical and efficient way to address your issue.
We have done that and have not received any response thus far
On Tue, Mar 12, 2019 at 10:35 AM hameed.iqbal <firstname.lastname@example.org>
Good afternoon Rafael,
can you please send me the case number, so I can check it with the Support team and see what I can do to help you.
On Tue, Mar 12, 2019 at 11:32 AM ester.memoli <email@example.com>
Thank you, Rafael. I've contacted my CSM colleague from USA team that is already in contact with the customer, to get additional help on the situation.
We are in communication with end user as well as have a call scheduled with the proper resources. If you would like to discuss the full details, please feel free to contact me directly at firstname.lastname@example.org
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