We're finding Snow Support responses to be dreadful. Has anybody been able to get snow to respond and resolve their support requests in a reasonable time frame? I'd love to hear any solutions.
I am sorry to hear that you are having challenges with response from Snow Support. I would like to discuss with you in more detail and ensure that you are getting the expected service required along with ensuring you have the detailed escalation path within the Snow support leadership team should you need. My email is email@example.com please drop me a mail and I will respond with a meeting for the earliest next week.
All the best,
Senior Director Global Customer Support
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