We have a piece of software which is installed on every device, and collects statistical data in the background 24/7.
Snow is showing this correctly as installed software, but as the software is never launched by a user, then Snow thinks we have 4600 licences of software that isn't being used.
How do you separate these types of software out? Obviously there is no financial risk to us owning the 4600 licences, as the install is required on each device, but as it's not launched by a user, Snow is showing a significant financial risk from unused software.
Thanks in advance,