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Error running CMDB Integration to ServiceNow

Question asked by LynnR on Mar 13, 2019
Latest reply on Mar 13, 2019 by LynnR



We have been running the integration to ServiceNow successfully in our test instance for a couple of months. I have now moved it to production and I am getting an unknown exception error on the CMDB integration. It is failing at the point it is trying to export the computer data. The connection to ServiceNow is working but I suspect it is checking for a record/value within ServiceNow which is not correct e.g. the Import Status. Is there any way I can find out what the integrator is checking for in ServiceNow?