Where can I view End of Support Life dates in SLM 8.1?
I'm sure you'll be pleased to know that the latest figures (as of end June 2017) in the Global Software Recognition database are as follows:
End of Life: 3,783End of Support: 8,423End of Extended Support: 3,260
More products are being added and supported every single day. Customers see the EOL/EOS/EOES figures that relate to the actual applications discovered on their network (so the figures you see may be smaller than the Global database).
To benefit from this additional value, customers do need to be running the Snow License Manager 8 platform.
You can see "End of Life" and "End of Support" in two main areas.
1) On alerts page in "Snowboards"
2) In the "All applications report" add the columns via the "Column Selector"
How does SNOW acquire this EOL/EOS data? By contacting the vendor? is this updated as part of the SRS updates?
You are correct. Our SRS team members do the research for these dates. This data is synced nightly as a part of the Snow Update Service. We are adding more titles daily.
We have upgraded to the latest version, run the SRS sync and run the Data Update job, but we still only see End Of Life/Support/Extended Support for 3 products (We have a huge estate with lots of products we know are EOL!)
I note in the post above that Microsoft SQL Server 2016 has dates against it, but that doesn't pull through for us. We also have some Windows 2003 servers which don't have any dates. is there a way we can verify the list of software that is currently covered? Do you have a current list you can share ?
I am unable to see the end of life option in column sector.....
its only available on the applications report columns. No idea why as it would be really useful on the main list view!
This is fantastic news! We are on ver 8.1, however, in the all apps report and on the Snowboard end of life and end of support dates are not showing up nor are they available in the column selector.
I know it took a couple days for changes to cycle through on our system. Noticed the system update was pulled June 15, and it wasn't until the 19th when I saw the new EOL features.
Three main columns around this topic to consider; End Of Support Date, End Of Life Date and End Of Extended Support Date.
Currently can see (as of 06/27/2017):
There are also reports to support the three new End of dates for applications.
We seem to be only pulling through a handful of EOL dates, even though we have an extensive inventory of software. Even some of the examples above in screenshots (MS SQL Server) aren't showing.. We've logged support calls and tried to get a list of covered apps via our SAM provider Bytes and their SNOW partner manager but with no success.
To understand how useful this will be to us we jsut want to get a list of software currently on the list of over 3000 you mention above, so we can check which of that software we have, and why the data isn't pulling through.. This is really important to us as if we can't get this info from SNOW, we will have to start looking at other tools which would be a shame!
If you or anyone else an help we'd appreciate it enormously!
Can you arrange with Adam to meet and review please.
We are still not able to review the End of Life data for SNOW
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I Work with Matt and not seeing the end of life reports as described here - only 4 products now.
Can you advise what we do now - Upgrade was over a week ago.
Also I would like to know where the products EOL dates come from ? is it CEB or is it direct from vendors ?
I've reached out to you and Matt from the support call that was raised to ensure we get this resolved by our global support team.
I'll update this thread once again when issue is resolved for visibility.
Hi Stephen & Matt,
You now have a fully synced License Manager with latest EOL,EOS data from our Global Software Recognition Database.
Issue seems to be related to a backend issue with Snow Update Service that didn't update your database with EOL/OES data.
We did have an issue when we released this functionality where the EOL/EOS data was not synced for applications that was updated by our srs team.
But that was resolved quite quickly.
It's possible that your License Manager installation was still affected by that problem.
What I did was reimport all software recognition data with a workaround solution to force it to be updated.
I've advised your colleagues to monitor this over the next week to make sure it's resolved permanently.
This is now working great and updating frequently. Thanks for resolving!!
Retrieving data ...