AnsweredAssumed Answered

What is the best way to handle Base Licenses?

Question asked by tprobins Advocate on May 17, 2019
Latest reply on May 22, 2019 by kelly.woods2

We have entered perpetual licenses with maintenance into Snow, but now the maintenance has expired. 

 

The maintenance on those licenses has now been renewed, and includes upgrading the existing license to the most to to date version. But how do I handle changing these licenses?

 

Do I need to remove the expired maintenance from the previous version making them just perpetual licenses, THEN add them in as BASE licenses to the new maintenance that has been purchased?

 

How do I enter the new Maintenance? Do I just update the date on the previous version license? 

 

Do I need to flag them as UPGRADE licenses? 

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