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Error update Snow License Manager Enterprise Edition to v 9.1.00

Question asked by olgaks on May 21, 2019
Latest reply on May 21, 2019 by andrew1

I get error message during update Snow License Manager Enterprise Edition to v 9.1.00 from GUI Snow Update Service:

2019-05-21 14:42:04,370 [1] INFO  SnowSoftware.Update.Gui.Threading.InstallationWorker [(null)] - Enqueueing update v 9.1.00 for Snow License Manager Enterprise Edition (UR# 404).
2019-05-21 14:42:04,372 [InstallationWorker] INFO  SnowSoftware.Update.Gui.Threading.InstallationWorker [(null)] - Beginning processing of updates.
2019-05-21 14:42:04,378 [InstallationWorker] INFO  SnowSoftware.Update.Gui.Threading.InstallationWorker [(null)] - Processing update v 9.1.00 for Snow License Manager Enterprise Edition (UR# 404).
2019-05-21 14:42:05,281 [InstallationWorker] ERROR SnowSoftware.Update.ProductUpdate [(null)] - Checksum (10340799) was different from specified (294404406) for file 404.zip
2019-05-21 14:42:05,307 [InstallationWorker] INFO  SnowSoftware.Update.ProductUpdate [(null)] - Beginning to download v 9.1.00 for Snow License Manager Enterprise Edition (UR# 404).
2019-05-21 14:46:08,296 [InstallationWorker] ERROR SnowSoftware.Update.ProductUpdate [(null)] - Could not download update package v 9.1.00 for Snow License Manager Enterprise Edition (UR# 404).
System.Net.WebException: An exception occurred during a WebClient request. ---> System.IO.IOException: Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host. ---> System.Net.Sockets.SocketException: An existing connection was forcibly closed by the remote host
   at System.Net.Sockets.Socket.EndReceive(IAsyncResult asyncResult)
   at System.Net.Sockets.NetworkStream.EndRead(IAsyncResult asyncResult)
   --- End of inner exception stack trace ---
   at System.Net.ConnectStream.EndRead(IAsyncResult asyncResult)
   at System.Net.WebClient.DownloadBitsReadCallbackState(DownloadBitsState state, IAsyncResult result)
   --- End of inner exception stack trace ---
2019-05-21 14:46:08,310 [InstallationWorker] INFO  SnowSoftware.Update.Gui.Threading.InstallationWorker [(null)] - Adding SnowLicenseManagerEnterpriseEdition to product exclude list.
2019-05-21 14:46:08,313 [InstallationWorker] INFO  SnowSoftware.Update.Gui.Threading.InstallationWorker [(null)] - Adding history from v 9.1.00 for Snow License Manager Enterprise Edition (UR# 404).
2019-05-21 14:46:08,337 [InstallationWorker] INFO  SnowSoftware.Update.Gui.Threading.InstallationWorker [(null)] - Submitting log entries for SnowLicenseManagerEnterpriseEdition to Snow web service.
2019-05-21 14:46:09,541 [InstallationWorker] INFO  SnowSoftware.Update.Gui.Threading.InstallationWorker [(null)] - Finished processing updates.

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