AnsweredAssumed Answered

Setup of Adobe Creative Cloud Connector

Question asked by Eugen.Haertel on May 28, 2019
Latest reply on Sep 20, 2019 by roger.jud1

Dear Snow Users,


I'm currently struggeling with the setup of the Adobe Cloud Connector. I set up the connector as described in the User Guide. Everything is fine and the "test connection" also was positive:



However, I do not get any data in SLM:


Analyzing the log files, the following error appears:


2019-05-28 16:42:36,029 [1] INFO  SnowSoftware.ExternalDataProvider.Properties.ProviderScheduleDialog [(null)] [(null)] - Next run time for Adobe Creative Cloud_1 is: 28.05.2019 16:45:00
2019-05-28 16:45:08,567 [3] INFO  SnowSoftware.ExternalDataProvider.InventoryAggregatorService [(null)] [(null)] - Adding Adobe Creative Cloud_1 to due provider list
2019-05-28 16:45:08,567 [3] DEBUG SnowSoftware.ExternalDataProvider.Aggregator [(null)] [(null)] - Aggregation started for 'Adobe Creative Cloud_1'
2019-05-28 16:45:08,629 [23] DEBUG SnowSoftware.SIM.Common.Api.ApiClient [(null)] [(null)] - Making POST request to
2019-05-28 16:46:48,641 [3] ERROR SnowSoftware.ExternalDataProvider.Aggregator [(null)] [(null)] - Unhandled exception occurred:
System.AggregateException: One or more errors occurred. ---> System.Threading.Tasks.TaskCanceledException: A task was canceled.
   --- End of inner exception stack trace ---
   at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean includeTaskCanceledExceptions)
   at System.Threading.Tasks.Task.Wait(Int32 millisecondsTimeout, CancellationToken cancellationToken)
   at SnowSoftware.ExternalDataProvider.Providers.CreativeCloud.CreativeCloudInventoryProvider.TestConnection()
   at SnowSoftware.ExternalDataProvider.Aggregator.Verify(Func`1 verificationFunction, String errorMessage)
   at SnowSoftware.ExternalDataProvider.Aggregator.Aggregate(Type type, String instanceName)
---> (Inner Exception #0) System.Threading.Tasks.TaskCanceledException: A task was canceled.<---

2019-05-28 16:46:48,641 [3] WARN  SnowSoftware.ExternalDataProvider.Aggregator [(null)] [(null)] - Aggregation for Adobe Creative Cloud_1 did not finish correctly!


Has anyone already successfully setup the connector and has any tips for me?


Thanks and regards,