AnsweredAssumed Answered

License Import Error (Metric)

Question asked by mathias.wickel Advocate on Jun 7, 2019
Latest reply on Jun 11, 2019 by Oliver.Berger

Hello,

 

When importing commercial data into SLM (based on SKU), I am warned that the license is incomplete because the metric is missing. We cannot enter the metric manually because it is not visible in the product description and is usually supplied via the SKU. 

 

We cannot enter the metric manually because it is not apparent from the product description and is usually supplied via the SKU.


In the following figure, the same SKU is created once via the import ( 1st line) and once manually (2nd line).
If I create the license purchase manually in SLM (also based on the SKU), it automatically adds the correct information to the "Metric" field.

 

 

Question: Why doesn't he automatically add the correct metric when importing? And how can we fix the problem?

 

Thank you and best

Mathias

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