We are seeing duplication of reporting for an application.
The application is listed as both:
ClaroRead Pro 7
ClaroRead 7 Pro
Licence manage reports the same number of installs and same assets and users under both applications. One is labelled as a bundle the other is not
In SMACC there is a distinct rule for ClaroRead Pro 7
This application then seems to get associated with the bundle called ClaroRead 7 Pro (note the 7 Pro/Pro 7 name switch) being captured which looks like it is leading to duplication of reporting?
How do I go about getting this fixed?