AnsweredAssumed Answered

ClaroRead 7 Pro - duplication of reporting

Question asked by Gareth on Jun 13, 2019
Latest reply on Jun 14, 2019 by Gareth

We are seeing duplication of reporting for an application.

The application is listed as both:

ClaroRead Pro 7

ClaroRead 7 Pro

 

Licence manage reports the same number of installs and same assets and users under both applications. One is labelled as a bundle the other is not

1 - SLM view

 

In SMACC there is a distinct rule for ClaroRead Pro 7

2- Rule for ClaroRead Pro 7

 

This application then seems to get associated with the bundle called ClaroRead 7 Pro (note the 7 Pro/Pro 7 name switch) being captured which looks like it is leading to duplication of reporting?

 

 

Bundle

 

How do I go about getting this fixed?

Regards

Gareth

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