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Computers that is reporting non-use for more than 45 days in the SLM, but the user has been using the computer and software daily; what is the best way to troubleshoot this or fix it?

Question asked by david.baird on Jul 18, 2017
Latest reply on Jul 21, 2017 by Kojak

SLM is set to report PC's that have not been used for 45 days and place them in quarantine.  We have PC's that are being used daily and have been seen by SLM before but still reporting non-use.  Currently, we are showing over 300 units and we need a way to troubleshoot and try to fix these errors. slmquarantine