Has anyone had any issues when trying to load Adobe licenses into SNOW using the SKU provided by Adobe and SNOW not recognizing the SKU? If so how did you get around it?
Hi Jennie, based on the full product name there I'd say that yeah, that SKU in particular is for the subscription itself rather than the actual software product itself which is why Snow doesn't recognise it. One of those part numbers on your order sheet should relate to the product itself. Look for a product name something along the lines of "ADO VIP CreativeCloud" (or CLP).
Hope that helps! Please feel free to hit that helpful button if you found any of this helpful
Do you have a SKU that you're having a problem with to compare with?
Its multiple SKU that appear on the adobe sales order. I have attached one below as an example
Hmm, its possible that there is a section of the part number missing. For example, Adobe Acrobat DC is 65285987 which is 8 digits like yours, but is then followed by AC01A00 to make a full part number of 65258987AC01A00.
Maybe your reseller has given an inaccurate part number (I get this all the time!) or it could just be that its a new product the the Snow team haven't got round to putting in yet?
Which Adobe product is it for if you don't mind me asking?
I'm assuming it's a Creative Cloud Enterprise subscription. It could be that part code is for something like the support part of your purchase and another part code may be for the actual licensing software product?
In response to both of your posts. I think the 2nd one is more likely to be correct as we moved to creative cloud earlier on but still retained some standard individual products. Problem is I had no part in the negotiation of this contract and am now tyring to pick up the pieces.
The full software title taken fomr the sales order supplied to us is "Illustrator ALL MLP SW Subscription Only ALL 100G CCE EDO"
I am also, quite new to using snow so am still learning as I go along and this feedback from yourself is very helpful!
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