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Trouble-shooting Steps

Question asked by q155344 on Jun 20, 2019
Latest reply on Jun 20, 2019 by Samuel

Hello All,

 

What are the steps that should be followed when trouble shooting a connector that has stopped working.

My initial thought is this. 

1. Stop start service/ connector

2. Restart the server

3. Check logs for any information.

4. ? unsure what to do next. 

 

I have log files from when the connector was working and when it stopped working. If someone wants to take a look at them I can share them. I would like to be able to troubleshoot/fix these issues without having to file a support ticket every time if possible.  

 

Cheers!

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