We're currently in the implementation phase of Snow License Manager. As part of the design of the project and our internal implementation, I've been asked to give a list of users who'll have 'admin' access to Snow. These are people who can modify and change information.
I'm a SAM Team of one at the moment, so I'm the 'owner' and Software Champion for the product, but I obviously need other people to be able to use Snow too!
So far I have:
Heads of Service Desks x3 (Based on regional views)
Enterprise Architects x 2 (Global)
View only access to:
SAM Sponsor Director (Global)
Service Desk staff x 15 (for now!)
Technical Service Architects x 5 (Regional)
Am I missing anyone? How do you 'profile' users for Snow access, bearing in mind the potentially sensitive data Snow may hold?
Thanks in advance,