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Snow Gateway ignoring SNOWPACK files

Question asked by DaveSUK on Jul 9, 2019
Latest reply on Jul 9, 2019 by DaveSUK

I have a SNOW Gateway server (old version 5.4.1). This morning when we installed it it was processing snowpack files fine. Then it stopped and 90k files queued up (it's a large estate). No matter what I do the server will not process those files. I have stopped and restarted the service, removed and reinstalled the service and even moved most of the snowpack files to another gateway. The other gateway processed the files fine but the 'stuck' server is still sat there ignoring all of the remaining files in the processing folder.

Has anyone seen this before?

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