AnsweredAssumed Answered

Certificate change stops agent reporting

Question asked by Paleone on Aug 7, 2019
Latest reply on Aug 12, 2019 by martin.christersson2

After a change\upgrade of a wildcard certificate for a customer snow agents stopped reporting. It was a few years since I worked with these kind of issues and need to know what needs to be done to remedy this problem.

 

Do I need to update or do anything with my customers agents? When I check in the IIS the bindings there are generic for the ports used and should not be affected.

Is there anything else that need to be checked?

 

Agent version is 5.3.0

Certificate is a wildcard SLL (I presume)

 

BR Peder

Outcomes