Hello All,
Good day!
Scenario:
We have install Snow agent on Windows server (OS: Windows server 2008 R2). This server reported successfully to inventory server. Now support team (Wintel team) changed OS version of that Windows server (OS: Windows Server 2016).
Question:
Is that server over-wright previous server? OR
Will it create new entry in Snow inventory?
Best Regards,
Ashish Patil
Tata Consultancy Services
Hi AshishPatil,
Let me quote the User Guide of the Snow Inventory:
In Snow Inventory, an inventoried computer is identified by four properties: its site name,hostname, BIOS manufacturer and BIOS serial number—concatenated into one property—and an operating system identification number. If two or more of these properties change, Snow Inventory will identify the computer as new, and subsequently create another computer object.
So in your case the machine should still be the same if only the OS changed.
Best Regards
Geoffrey Macquet
Customer Success Manager EMEA
Hello geoffrey.macquet,
Good day!
Thanks for the clarification. But in over case, for servers we have same hostname. We can bifurcate those servers using IP address.
My question is, why Snow agent captures "00000000, To Be Filled By O.E.M. and some time it shows blank field" as BIOS Serial Number? Please check below attached screenshot for your reference.
Please check and suggest best way to fix this issue.
Best Regards,
Ashish Patil
Tata Consultancy Services
Hello Ashish,
As you have upgraded same machine with OS, which may create new entry in SLM.
Please refer below link for more details:
Machine Unique Identifiers
Thanks,
Kishan Pant