Alerts do not seem to work yet they do state "updated" but the action of sending never occurs. Any ideas?
First thing to check is that you have correctly configured your email settings in the Snow Management and Configuration Center (SMACC). If you look in System Core Settings, you will find all the settings starting with SMTP, make sure they are correct.
Next thing is just to confirm the notifications you have configured.
Alerts as defined in the SMACC are only designed to appear on the Alerts page within the Snow Licence Manager console, they don’t get emailed or sent anywhere, you will see them in the Alert List on your snowboard.
Notifications can be emailed, you configure these through the SLM console, click on Administration then go to My Notifications. (I am guessing you have already done this)
When you add your notification, make sure you click on the Active box, it is very easy to miss and if not selected the notification will never run.
I am not entirely sure of the process that sends these notifications and how often it runs, in my testing it is sometimes quite a long wait before the notifications come through (Has been up to 30 minutes), but they are working OK for me.
Hope that is of some help.
The last time I had this occur, the email details were incorrect and I tested this. Once the report was received, I modifed the time.
I also have seen this go to Junk, this was a local filter and something set up by the user as he was complaining of too many reports & email (he requested them).
Retrieving data ...