If a machine is set to archived, is there a way of bringing it back into the main view? It is still an active machine within the system.
Once you archive a machine there is no way to bring back that exact archived machine into the computers list. However, if the machine scans back into the system the next day, a new machine will be created for that asset within the computer list. This means you will have the active asset and the archived snapshot of that same machine.
Thanks for the reply. I thought as much but the machines have not come back yet and it's been several days.
Can the inventory frequency be altered on the agents? If so, how do I check this? I'm wondering if the agents are set to report back once a week and not once a day.
You can check the reporting frequency within the snowagent.config file on each machine within the <schedule> tags, there is a good overview of the agent configuration here: ServiceNow
If you have access to the backend within the Inventory Admin Console, you could always check the devices and the configuration settings that way as well.
Never mind, i have found the settings i am looking for now.
Thanks again for your help.
Yes i found this schedule in the .config file of the agent, under the <daily> tag it states true.
However, my machine is definitely not reporting back daily.
Where in the SMACC console would i find these settings?
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