AnsweredAssumed Answered

Snow Recognition Service / Missing update of the product catalogue

Question asked by Schneeweißchen on Sep 17, 2019
Latest reply on Oct 3, 2019 by roger.jud1

Hello Togehter,

it is possible for the SRS to run for more than 6 hours ?

I'm asking because I manually started the synchronization of the SRS service database because I'm missing a SKU that was already recorded 5 weeks ago. So it seems that something is not working properly and I can't understand where the problem is. I definitely have a connection to the Snow Update Service.

Right now the SRS says they're on "Sent Software Batch 268", and according to the log file "the software data successfully sent".