Hi,
I have imported an MLS with all agreements and just 1 license (as a test) and now I am unable to list all agreements.
Additionally, the import has duplicated a Microsoft Visio Online Plan 2 license line - not because that was the one license I uploaded.
It has physically duplicated as you can see by the license id - there was only one instance and now there are 4.
Has anyone experienced this or have any ideas as to what has gone on?
Kind regards,
Aurora.
What is the error message when you try to list all agreements?
Additionally, a faster support and more accurate answer would probably come from Snow Support.
Hi Samuel,
Thank you for your response. the error message is this:
Now I can access the agreements via the reports or via the 1 license I imported in the MLS, the error only occurs when I click into 'List all agreements' from the agreements tab.
I have raised a ticket so hopefully i get the resolution via there however, I was wondering if this is something other people may have experienced.
Kind regards,
Aurora.
What do you see in the log on the server as the error message shows?
It usually gives a hint as to what went wrong.
The file is on the SLM server in this folder:
C:\Program Files\Snow Software\Snow License Manager\Web\Logs\Error
Hi Samuel,
Thanks for that. My first thought was to check the logs but i was in the wrong folder. I've had a look now in the web error folder and I can see theres a lot of 'boolean' errors.
I'll pop this onto my Snow ticket.
I was hoping maybe the DUJ would sort this out but I've still got the same errors with regards to no access to agreements and duplication of licenses.
Thanks for your help .
Kind regards,
Aurora.
Hi All,
So unfortunately, I didn't get a response to my support ticket however, I did manage to resolve the issue!
When I imported the MLS agreements (I always import the agreements in an MLS first AND THEN the licenses after), there were some agreements already in SLM with the same agreement number and name. Instead of the MLS import wizard highlighting this for me (as you are not allowed to have agreements in SLM with the same name and/or agreement number) it allowed the import. As a result of duplicate agreement numbers and names, SLM would not allow me to any agreements.
In addition to this problem, MS licenses that were already in SLM pre import, were duplicated. I discovered that these duplicated due to the same agreement being imported.
To fix the problem, I went to 'All agreements' within the reports section (this did load without an error), clicked into the agreements that had been duplicated due to the import, and removed them.
The duplication of licenses is now fixed and I can now access the 'List all agreements' within the report Agreements tab.
I hope this helps someone .
Kind regards,
Aurora.
Well done!
It would still be good to follow up on your ticket so that a check is added to the import routine. This import should have flagged the duplicates
Hi All,
So unfortunately, I didn't get a response to my support ticket however, I did manage to resolve the issue!
When I imported the MLS agreements (I always import the agreements in an MLS first AND THEN the licenses after), there were some agreements already in SLM with the same agreement number and name. Instead of the MLS import wizard highlighting this for me (as you are not allowed to have agreements in SLM with the same name and/or agreement number) it allowed the import. As a result of duplicate agreement numbers and names, SLM would not allow me to any agreements.
In addition to this problem, MS licenses that were already in SLM pre import, were duplicated. I discovered that these duplicated due to the same agreement being imported.
To fix the problem, I went to 'All agreements' within the reports section (this did load without an error), clicked into the agreements that had been duplicated due to the import, and removed them.
The duplication of licenses is now fixed and I can now access the 'List all agreements' within the report Agreements tab.
I hope this helps someone .
Kind regards,
Aurora.