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Snow Update Service - Gui cannot be started

Question asked by adam.mnich Advocate on Nov 20, 2019
Latest reply on Nov 27, 2019 by adam.mnich

Hi,

 

If I try to start Snow Update Service GUI it says:

Snow Update GUI cannot be started - Snow Update Service is currently processing updates in the background. The GUI cannot be started during this time.

 

It is like this a couple of days now. Restarted the service, and server but nothing helps.

 

In the SnowUpdateService log 

2019-11-20 09:01:05,688 [6] INFO SnowSoftware.Update.Security.ClaimsManager [(null)] - Getting application credentials from registry for SnowLicenseManagerEnterpriseEdition
2019-11-20 09:01:05,688 [6] WARN SnowSoftware.Update.Data.RegistryManager [(null)] - Was not able to open sub key SOFTWARE\Snow Software\Snow Update Service\Installed Products\SnowLicenseManagerEnterpriseEdition\Application - moving on.
2019-11-20 09:01:05,688 [6] WARN SnowSoftware.Update.Data.RegistryManager [(null)] - Was not able to open sub key SOFTWARE\Snow Software\Snow Update Service\Installed Products\SnowLicenseManagerEnterpriseEdition\Application - moving on.
2019-11-20 09:01:05,704 [6] WARN SnowSoftware.Update.Security.ClaimsManager [(null)] - Unable to read application credentials from registry
2019-11-20 09:01:05,704 [6] INFO SnowSoftware.Update.Security.ClaimsManager [(null)] - Activating SnowLicenseManagerEnterpriseEdition in snow claims service
2019-11-20 09:01:07,282 [6] WARN SnowSoftware.Update.Security.ClaimsManager [(null)] - Unable to activate client. Statuscode:InternalServerError Content:System.Threading.Tasks.Task`1[System.String]
2019-11-20 09:01:07,360 [6] INFO SnowSoftware.Update.Service.AutomaticUpdateController [(null)] - Product resource dictionary schedule: Update automatically 'True', At day 0 hour 14 minute 5
2019-11-20 09:01:07,360 [6] INFO SnowSoftware.Update.Service.AutomaticUpdateController [(null)] - Product data instruction schedule: Update automatically 'True', At day 0 hour 2 minute 0
2019-11-20 09:01:07,376 [6] INFO SnowSoftware.Update.SelfUpdate [(null)] - Checking for self update
2019-11-20 09:01:08,813 [6] INFO SnowSoftware.Update.SelfUpdate [(null)] - No self update found

 

The UpdateServiceGUI log from the previous day has only this 

2019-11-19 19:00:02,508 [39] INFO SnowSoftware.Update.Gui.Data.UpdateManager [(null)] - Update check has been initiated.
2019-11-19 19:00:30,481 [41] INFO SnowSoftware.Update.ProductCollection [(null)] - Received results from ApplicationService/Request.
2019-11-19 19:00:30,543 [41] INFO SnowSoftware.Update.Gui.Data.UpdateManager [(null)] - Update check was completed.

Maybe someone had the same problem?

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