AnsweredAssumed Answered

ServceNow CMDB 3.3x_1 connector

Question asked by Carey on Dec 1, 2019
Latest reply on Dec 2, 2019 by carola.iberl

We have setup this connector.  All the test connections work.  When I do a manual aggregation it works fine.  However when the automated aggregation triggers it does not work and gives the following error in the Log. 

 

Has anyone got any ideas?

Thanks

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2019-12-01 07:15:11,070 [13] ERROR ExportStatusHelper [(null)] [(null)] - Couldn't get status from ServiceNow! Exception: System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it 149.96.75.129:443
at System.Net.Sockets.Socket.InternalEndConnect(IAsyncResult asyncResult)
at System.Net.Sockets.Socket.EndConnect(IAsyncResult asyncResult)
at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)
--- End of inner exception stack trace ---
at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar)
--- End of inner exception stack trace ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at SnowSoftware.ExternalDataProvider.Providers.ServiceNow.Helper.ExportStatusHelper.<GetStatusFromApi>d__8.MoveNext()
2019-12-01 07:15:11,070 [9] ERROR SnowSoftware.ExternalDataProvider.Aggregator [(null)] [(null)] - Unhandled exception occurred:
System.AggregateException: One or more errors occurred. ---> System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it 149.96.75.129:443
at System.Net.Sockets.Socket.InternalEndConnect(IAsyncResult asyncResult)

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